Overall sentiment in these reviews is strongly mixed: a large number of reviewers praise Creekside Care Center for its physical environment, cleanliness, friendly and compassionate frontline staff, and strong therapy/rehab services, while a substantial minority report serious care failures, poor professionalism, communication breakdowns, and safety incidents. The pattern is one of pronounced variability — many families and residents report positive experiences and good outcomes, while others describe neglectful or unsafe care that led to injury, decline, or death.
Facilities and environment: The facility itself receives consistently positive remarks. Reviewers describe Creekside as clean, well-maintained, up-to-date, and even “home-like.” The building, landscaping, parking, and public spaces are repeatedly praised; several reviewers called it the cleanest facility they’d seen and noted there was no unpleasant odor. These attributes appear to be a reliable strength and are frequently cited alongside comments that the facility is welcoming and comfortable.
Staffing and care quality: Reviews about staff and care are the most polarized. Many reviewers describe nurses, CNAs, therapy staff, and office personnel as friendly, attentive, compassionate, and professional. Several families singled out the physical therapy team as excellent and credited rehab staff with helping loved ones recover mobility. Some reviewers reported clear care plans, good communication from a knowledgeable Director of Nurses, and overall attentive management. Conversely, a number of accounts allege poor professionalism (particularly at higher administrative levels), rough or negligent behavior by some staff, and an overall lack of compassionate treatment where residents are treated like numbers. Several reviews describe situations in which care deteriorated over time — initial good treatment followed by worsening attention and respect.
Clinical safety and communication concerns: Serious clinical concerns appear in multiple reviews. Allegations include medication errors (wrong doses), under-supplied essential medical equipment, delayed diagnostic workups (delayed x-rays), falls resulting in broken bones, malnutrition, immobility, and even deaths from pneumonia. These reports are coupled with frequent complaints about poor communication — families having to call repeatedly and wait long times for responses, or being kept out of the information loop. While some families praised the DON and said communication improved after discussion, the existence of multiple, specific reports of delayed care and medication mistakes indicates an inconsistent standard of clinical oversight.
Dining and activities: Dining reviews are mixed. Some reviewers found meals nutritionally balanced and “above average,” and they appreciated menu variety, sandwich alternatives, and available snacks. Other reviewers described food as bland or extremely poor (one described it as “dog food”). Activities programming receives more uniform praise: daily activities, community room events like bingo and art, bi-weekly manicures, and weekly hair-stylist visits were noted as enjoyable and helpful for resident quality of life.
Management, administration, and consistency: Management impressions are split. Several reviews complimented administrative staff for being helpful, informative, and treating residents like family. At the same time, a number of reviewers criticized upper management as snobby, phony, or unprofessional, and some described hard or unfair discharge practices (e.g., being “kicked to the curb”) or disputes over pricing/terms. The mixture of high praise and harsh criticism suggests variability between teams, shifts, or specific managerial personnel.
Patterns and implications: The recurring theme is inconsistency. Positive themes — cleanliness, a pleasant environment, strong therapy services, attentive staff and meaningful activities — are repeated many times and appear to be felt by a significant portion of families and residents. However, the severity of negative reports (medication errors, delayed diagnostics, falls and injuries, malnutrition, and deaths) is notable and cannot be ignored. Where positive communication and a knowledgeable DON are present, families reported good outcomes; where communication and staffing failed, families reported fast deterioration.
If considering Creekside Care Center, prospective residents and families should weigh the repeated strengths (environment, therapy, many compassionate frontline staff, good activities) against the reported risks of inconsistent clinical care and communication. Practical steps before admission could include: speaking directly with the Director of Nursing about current staffing levels and incident reporting, asking for recent inspection and staffing records, visiting during different shifts to observe care patterns and mealtimes, reviewing how the facility manages medication administration and fall prevention, and getting references from current residents’ families. The reviews indicate that experiences can vary substantially depending on timing, unit, and specific staff on duty, so thorough, targeted inquiries and regular ongoing oversight after admission are advisable.
