Pricing ranges from
    $3,299 – 3,958/month
    1. Home
    2. Assisted Living
    3. California
    4. Stockton

    Del Monte Assisted Living & Memory Care - Stockton

    517 E Fulton St, Stockton, CA, 95204
    4.3 · 73 reviews
    • Assisted living
    • Memory care
    For pricing and availability(510) 508-4507
    For the front desk(209) 910-5910

    Pricing

    $3,299+/moSemi-privateAssisted Living
    $3,958+/mo1 BedroomAssisted Living

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    4.27 · 73 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1

    • Care

      4.3

    • Staff

      4.3

    • Meals

      4.1

    • Building

      4.4

    • Value

      4.0

    Location

    Map showing location of Del Monte Assisted Living & Memory Care - Stockton

    About Del Monte Assisted Living & Memory Care - Stockton

    Our Lady Perpetual Help Care Home is a residential care home situated in a quiet, welcoming neighborhood of Stockton, California. Designed to foster both comfort and community, this care home offers seniors a spacious and beautiful group living setting that encourages socialization, engagement, and a true sense of belonging. The tranquil atmosphere of the area is complemented by serene waterfronts and regular opportunities for residents to participate in local events, making daily life both relaxing and stimulating. The home is dedicated to providing seniors with a high standard of care that addresses each individual’s unique needs while ensuring their overall well-being in a supportive environment.

    The compassionate and attentive staff at Our Lady Perpetual Help Care Home are available around the clock, focused on creating a comfortable, safe, and secure environment for each resident. Their unwavering commitment ensures that seniors receive not only personalized medical and physical support, but also emotional encouragement and companionship. Meals at the care home are thoughtfully prepared to be nutritious, delicious, and made with high-quality ingredients, delighting residents with a menu that balances both enjoyment and dietary needs.

    At Our Lady Perpetual Help Care Home, residents are encouraged to engage in a variety of activities that promote social, physical, and mental stimulation. The home actively fosters a lively and interactive environment, helping seniors create lasting friendships while participating in enriching programs. Room options are tailored to individual preferences and needs, offering both one-bedroom and semi-private accommodations. The facility’s goal is to ensure that every resident feels at home, valued, and empowered to lead a fulfilling life, supported by a caring team and meaningful daily experiences.

    The culture at Our Lady Perpetual Help Care Home centers on friendliness and warmth. Each day, staff strive to cultivate an atmosphere filled with kindness, joy, and respect, not only among residents but also extending to visitors and the broader community. Whether providing memory care or general residential care, the home remains dedicated to fostering a nurturing environment where every individual is treated with the utmost dignity and compassion.

    People often ask...

    State of California Inspection Reports

    226

    Inspections

    94

    Type A Citations

    83

    Type B Citations

    6

    Years of reports

    24 Sept 2024
    Confirmed that a resident with a Stage 3 wound received on-site treatment and was supported in remaining in the current setting to avoid additional stress, with contingency plans discussed if their condition worsens.
    28 Aug 2024
    Reviewed evidence and interviews indicated that residents and staff denied rough handling; some residents showed verbal aggression during medication times, but no mistreatment was confirmed. Examined medication records and observed medication passes confirmed timely administration. Checked diapering and laundry routines, and inspected for mold, all of which met care standards, with no issues found.
    11 Jul 2024
    Reviewed records related to an incident from July 9, 2024, and provided additional documentation upon request; the department indicated further investigation may be conducted later.
    18 Jun 2024
    Confirmed that the facility maintained appropriate safety measures, sufficient supplies, and proper medication storage, with an advisory issued regarding hot water temperature being above the recommended range.
    07 Jun 2024
    Identified ongoing bedbug issues throughout the property and confirmed proper treatment of residents for scabies, while findings showed no evidence that staff falsified medication records.
    • § 87303(a)
    09 May 2024
    Found that staff received proper training and dispensed medication through qualified personnel, including for PRN medications, and observed that the staff followed regulatory requirements for resident assistance. Confirmed that the menu was followed most of the time, with residents satisfied with food choices.
    01 May 2024
    Found that the resident's death resulted from medical complications and was not questionable; the privacy violation involved a curtain dividing the resident's room from the bathroom entrance, but staffing and supervision were adequate, and there was no neglect or hygiene issues confirmed.
    • § 87307(a)(2)
    11 Apr 2024
    Reviewed corrective actions and found that cited deficiencies related to resident rights and documentation have been resolved according to the required deadlines.
    27 Mar 2024
    Determined that the facility did not financially abuse resident by withdrawing funds from their SSI account, as all identified transactions were either refunded or unrelated to the facility.
    25 Mar 2024
    Reviewed records and resident interviews confirmed that staff responded to call buttons within 5 to 15 minutes, and residents generally reported that calls were answered in a timely manner. The investigation also found that food was served at appropriate temperatures, with residents confirming the meals met their expectations.
    05 Mar 2024
    Investigated an incident where a resident visited the emergency room due to a headache and reported an altercation with a roommate; the facility learned of the situation upon reviewing discharge papers and promptly took action.
    29 Jan 2024
    Determined that the allegation of unlawful eviction was unfounded after reviewing records and interviewing staff, confirming the resident voluntarily left the facility as signed and stated.
    24 Jan 2024
    Investigated multiple allegations including that staff hit a resident, caused injury, left a call button inaccessible, left a resident in soiled diapers, did not properly supervise a fall, administered medication correctly, and left a resident in a broken bed; found no evidence to support the claims except for the incident involving the door hitting a resident.
    • § 87468.1
    • § 87468.2(a)(4)
    12 Jan 2024
    Determined that the death was due to natural causes, specifically cardiac arrest and brain degeneration, with no evidence of foul play, and confirmed that the medication administered was appropriate.
    07 Dec 2023
    Reviewed an incident involving an alleged sexual assault, collected relevant documents, interviewed emergency contacts, and observed ongoing investigation efforts without issuing deficiencies.
    05 Dec 2023
    Reviewed, that the facility held debit cards for eight residents and had signed agreements to manage their funds, but this procedure was not included in the current plan of operation, leading to citations.
    • § 87405(d)(2)
    • § 87208(a)(9)
    05 Dec 2023
    Determined that staff did not violate residents’ personal rights or make inappropriate comments, and found no evidence of interfering in residents’ financial affairs or threatening residents with eviction.
    20 Nov 2023
    Confirmed that a health and safety check found the facility in compliance, with good food supplies, a safe physical environment, and adequate staffing, and no violations were identified.
    03 Nov 2023
    Reviewed multiple allegations, including that staff did not clean residents’ rooms, stole personal property, failed to provide toilet paper, and denied food; found no evidence to support any of these claims.
    06 Sept 2023
    Found that bed bugs were present in the facility between August 24 and August 30, 2023, and the licensee failed to promptly address the issue with timely treatment, resulting in a citation and civil penalty.
    • § 87303(a)
    21 Aug 2023
    Determined that resident was transported to the emergency room after discussing discharge and returned to the facility a few days later, with no evidence supporting the allegation.
    15 Aug 2023
    Reviewed a visit concerning the increasing number of 9-1-1 calls, with facility management accepting resources and coordinating with medical professionals to address non-emergency needs while continuing to respond appropriately to emergency situations.
    15 Aug 2023
    Found that the facility met all safety, sanitation, and regulatory requirements during the visit, with adequate staffing, proper documentation, and fully functional safety systems in place.
    15 Aug 2023
    Investigated the allegation of head lice; found no evidence or credible reports to support that residents or staff had head lice during or after a resident’s stay.
    15 Aug 2023
    Investigated the timely response to a resident’s change in condition and proper restroom sanitation; found no evidence to support neglect or unsanitary conditions.
    04 Aug 2023
    Reviewed incidents of resident-to-resident altercations occurring between May and July 2023, involving a resident identified as the aggressor who has since been discharged. Discussed the need for staff training, enhanced monitoring, and additional resources to address behavioral challenges and prevent future conflicts.
    12 Jul 2023
    Determined that the memory care door was relocated and constructed without necessary fire safety approvals or a building permit, and found the door alarm was malfunctioning during the visit, resulting in citations and financial penalties.
    • § 87203
    • § 87202(a)
    • § 87305(a)
    • § 87405(h)(5)
    20 Jun 2023
    Found the facility to be generally compliant with regulations, including proper safety measures, adequate staff and resident files, and appropriate food, supplies, and emergency preparedness; identified some deficiencies during the inspection.
    • § 87411(f)
    08 Jun 2023
    Investigated whether the resident was abandoned after hospital transfer and discharge, and found no evidence to support that the facility staff abandoned the resident; the allegation was deemed unfounded.
    17 May 2023
    Reviewed record and interview evidence indicated that staff administered medications to resident timely, provided appropriate care when requested, met showering needs, kept rooms and bathrooms clean, and answered phones promptly. No evidence supported allegations of administering unprescribed medications or neglect.
    17 May 2023
    Investigated multiple allegations, including that staff did not safeguard resident’s belongings, the bathroom sink was not wheelchair accessible, staff cut off phone calls, staff failed to communicate resident needs, and medication orders were not properly followed; determined there was insufficient evidence to support any of these claims.
    17 May 2023
    Reviewed, the investigation determined that staff ensured residents had privacy during phone calls, properly followed dietary restrictions, attempted to address resident comfort with mattresses, and did not charge for room-delivered meals as outlined in the admission agreement.
    17 May 2023
    Reviewed multiple incident reports involving resident altercations and disruptive behaviors, with staff interventions and updates to residents’ care plans noted, and no deficiencies observed during the visit.
    10 May 2023
    Determined that staff met resident showering needs and noise did not interfere with sleep as alleged.
    05 May 2023
    Reviewed paperwork related to an eviction notice and confirmed it was not sent to licensing within the required timeframe. Observed proper PPE use and medication treatment for a resident with scabies.
    • §
    07 Apr 2023
    Confirmed residents received regular baths, toilet paper was adequately available, and food service met the established menu standards during the recent investigation.
    07 Apr 2023
    Investigated whether residents remained in soiled clothing for too long and if they lacked adequate storage for personal belongings; both allegations were found to lack sufficient evidence.
    24 Mar 2023
    Determined that staff failed to promptly locate a resident who left the premises despite being unable to leave unassisted, resulting in a citation and civil penalty due to a recent similar violation.
    • §
    24 Mar 2023
    Determined that staff failed to keep the facility free of foul odors and did not maintain a clean and sanitary environment, including leaving a used adult diaper on the floor near a resident’s bed.
    • § 87625(b)(3)
    • § 87303(a)
    24 Mar 2023
    Investigated a damaged window seal left unrepaired for weeks and a staff member mistakenly shared a resident's medication photo, resulting in confidentiality breach; issued citations including a civil penalty for repeat violation.
    • § 87303(a)
    • § 87468.2(a)(2)
    02 Feb 2023
    Reviewed multiple resident incidents including altercation, medication error, behavioral episodes, falls, injuries, and aggressive behaviors, with responses documented and interventions initiated.
    • §
    02 Feb 2023
    Found that the facility maintained compliance with health, safety, and infection control standards, including proper sanitation, functioning detectors, sufficient supplies, and staff protocols. No deficiencies were observed during the visit.
    06 Dec 2022
    Determined that checks purportedly signed by a resident and cashed were unlikely to have been written by the resident, and found no evidence that staff member responsible at the time had access to the checks; concluded the allegation regarding stolen checks was unsubstantiated.
    04 Nov 2022
    Determined that a resident experienced an unwitnessed fall without injury and staff responded by contacting emergency services for a lift assist, with staff receiving guidance on proper procedures for resident injuries and emergency calls.
    04 Nov 2022
    Determined that a resident was hospitalized due to thrombosis and later diagnosed with scabies, with ongoing precautions taken to monitor for additional cases; no citations were issued.
    14 Oct 2022
    Investigated multiple allegations, including inadequate food during night shifts, lack of COVID-19 precautions, residents engaging in inappropriate interactions, rough handling or yelling by staff, residents left in soiled clothing, facility malodor, insect infestation, and scabies outbreak; determined there was insufficient evidence to support any of these claims.
    14 Oct 2022
    Determined that a resident caused damage to a ceiling sprinkler, leading to water flooding, temporary relocation of memory care residents, and minor malfunctions of the air conditioning unit, with no impact on overall care or operations.
    14 Oct 2022
    Found that the facility maintained a clean, safe environment with proper infection control measures, adequate supplies, and compliance with health and safety regulations during the visit.
    14 Oct 2022
    Investigated an incident where one resident slapped another multiple times over a television volume dispute, and confirmed that staff responded appropriately by separating the residents, contacting authorities, and documenting the incident.
    26 Aug 2022
    Determined that a resident eloped from the facility and was unaccounted for for several hours, resulting in a violation of supervision requirements and a civil penalty.
    • §
    10 Aug 2022
    Found that visitors were denied entry during visitor hours in August 2022, despite arriving at the facility, confirming the allegation of visitors being refused entry was valid.
    • § 87468.1(a)(11)
    10 Aug 2022
    Identified unclean conditions in resident rooms, including dead flies, food debris, and dirt buildup, with evidence suggesting neglect of cleanliness; however, insufficient evidence was found to confirm violations regarding residents’ personal belongings.
    • § 87303(a)
    10 Aug 2022
    Identified that staff treated a resident disrespectfully and without dignity, including shouting and making unprofessional accusations about their finances, leading to a violation of residents' personal rights.
    • § 87468.1(a)(1)
    • § 87405(d)(5)
    28 Jul 2022
    Reviewed records and interviewed staff confirmed the resident received her signed admission agreement, including necessary disclosures, making the allegation unfounded.
    28 Jul 2022
    Investigated whether the facility was in disrepair and whether staff met resident needs; findings showed that the window, air conditioning, and bathroom fan issues were reports or repairs completed, and staff responded promptly to residents’ needs, leading to no findings of concern.
    25 Jul 2022
    Reviewed evidence indicating that dental and foot care for resident were not adequately provided, including missed follow-up appointments and lack of timely intervention, leading to citations issued.
    • §
    • §
    12 Jul 2022
    Confirmed that the facility maintained proper safety measures, including adequate staffing, sanitation, emergency preparedness, and COVID-19 protocols, with no deficiencies observed during the visit.
    12 Jul 2022
    Confirmed that the facility maintained proper infection control, safety measures, and sanitation standards, with no deficiencies observed during the inspection.
    12 Jul 2022
    Reviewed recent death reports and related documentation for residents, including details of hospitalizations, causes of death, and circumstances surrounding their passings, with no deficiencies identified during the visit.
    20 Jun 2022
    Reviewed records and interviews indicated residents received adequate food and their blood sugar levels remained stable; no evidence supported the allegation that residents were not fed properly.
    17 Jun 2022
    Reviewed financial records and documentation related to a resident’s payments, found no evidence that the facility overcharged or received additional funds during March to June of 2021.
    17 Jun 2022
    Determined that the licensee failed to provide or retain requested resident chart documentation after multiple attempts and a court subpoena.
    • §
    • §
    17 Jun 2022
    Investigated whether staff provided timely medical care to a COVID-positive resident who died and found staffing shortages impacted care; determined staff failed to notify the resident’s authorized representative of the COVID diagnosis; confirmed maintenance staff lacked qualifications to monitor the resident during a COVID outbreak; and found no evidence that foot care was neglected.
    • § 87411(a)
    • § 87211(a)(1)
    • § 87464(f)(1)
    10 Jun 2022
    Investigated a complaint about a flu outbreak; found that precautions were appropriately taken and no evidence supported the allegation of an unaddressed outbreak.
    10 Jun 2022
    Determined that a suspected flu outbreak occurring on 6-5-22 was not reported within 24 hours as required. Identified a deficiency under relevant licensing regulations.
    • §
    02 May 2022
    Reviewed safety and compliance related to eviction procedures, personal rights, signal system functionality, medication reporting, and staff staffing requirements, with ongoing efforts to address equipment issues and ensure proper documentation and resident rights.
    22 Apr 2022
    Confirmed that the facility was installing a new signal system, with temporary alerts used due to delayed parts and programming issues, and no deficiencies were observed during the visit.
    22 Apr 2022
    Investigated the death of a resident and found staff responded appropriately to health emergencies, COVID-19 precautions were followed, and staff responded in a timely manner to residents' needs. No violations of COVID-19 guidelines or neglect were identified.
    22 Apr 2022
    Reviewed the eviction process and discussed plans to rescind and re-issue eviction letters to residents after previous notices sent in error.
    08 Apr 2022
    Investigated allegations that staff failed to follow physician’s orders and did not properly notify the physician regarding a resident’s medication, resulting in medication being held without proper authorization and insufficient communication about treatment concerns.
    • § 87465(a)(1)
    • § 87465(e)
    08 Apr 2022
    Confirmed that the facility's signal system was disrupted due to internet outages, prompting the use of hand-held bells and supervision; repairs were pending with parts on order expected to arrive soon.
    08 Apr 2022
    Reviewed resident actions in the memory care unit following an incident involving two residents, concluding that their behavior was mutual and did not violate rights; observed that safety measures and supervision were appropriate, and no deficiencies were found.
    16 Mar 2022
    Determined that the facility received a blood pressure medication for a resident with a discrepancy between the order and the label, which was not given for over three weeks, and found that the resident's medication management was not properly addressed; also confirmed that visitation procedures followed COVID-19 guidelines and were appropriate.
    • § 87405(h)(5)
    • § 87465(a)(4)
    14 Mar 2022
    Determined that the facility planned to convert the downstairs unit to memory care and hospice without changing total bed capacity, providing residents with notices and options regarding potential room changes, while discussing necessary procedures and regulations with management.
    14 Mar 2022
    Found that a resident with dementia left the premises unassisted for about 13 hours, despite staff stating they did not hear the alarm, and that the alarm system was functioning properly.
    • § 87208
    14 Mar 2022
    Determined that room searches conducted on residents due to suspicions of illegal drug use involved resident permission and occurred with all residents present, and confirmed that eviction notices issued to some residents were rescinded after review, with no deficiencies identified.
    08 Mar 2022
    Found that the facility’s emergency signal system was not functioning properly in eight rooms, preventing staff from being alerted to residents' needs during a recent visit.
    • §
    08 Mar 2022
    Determined that a resident did not receive prescribed blood pressure medication for about three weeks in February 2022 and that the incident was not reported to licensing authorities.
    • §
    08 Mar 2022
    Determined there was no evidence that staff or outsiders entered resident rooms without permission or violated residents' privacy rights, and found that resident had reasonable access to a television, with her own TV repaired promptly and available in a common area.
    23 Feb 2022
    Determined that the facility did not provide a proper written notice of a resident fee increase, as required by regulations, and that the notice issued was inadequate, meeting the criteria for the complaint allegation.
    • § 1569.655(a)
    09 Feb 2022
    Determined that staff knew about suspected abuse but did not report it promptly, and documented an incident where one resident sustained redness after an encounter with another resident.
    • § 15630(b)(1)
    24 Jan 2022
    Reviewed an incident involving two male residents separated after an encounter on January 4th, with overall safety protocols in place, and noted additional time needed to complete the case review.
    19 Jan 2022
    Reviewed that COVID-19 precautions, including PPE use, social distancing, and quarantine protocols, were being followed consistently by staff and residents.
    06 Jan 2022
    Identified several compliance issues related to staffing, resident care, incident reporting, and resident rights, stemming from multiple site inspections conducted during 2021.
    21 Dec 2021
    Reviewed a previous citation, which was amended to update the relevant regulation, resulting in the removal of a civil penalty. The visit included discussing the matter with staff and providing notification of the changes.
    21 Dec 2021
    Reviewed incident reports and resident records related to recent falls and events, confirmed reports were timely and appropriate, and found no safety hazards or toxins accessible to residents during the visit.
    09 Dec 2021
    Investigated a resident fall that occurred at 5 a.m. on October 27, 2021, and found that only one staff member was present at the time, with no notification sent to the responsible party, and found that reappraisal and documentation related to the resident's condition and fall were not properly completed or provided.
    • § 87411(a)
    • § 87463(a)
    • § 87468.1(a)(9)
    • § 87211(a)(1)
    09 Dec 2021
    Identified that a physician’s report for a resident was missing from their chart during a recent visit related to a complaint, leading to cited deficiencies.
    • §
    30 Nov 2021
    Determined that two residents maintained a mutual friendship through private visits and activities without interfering with their rights, and found no violations during the visit.
    23 Nov 2021
    Reviewed incident reports revealed multiple unwitnessed falls and delayed reporting to authorities, and deficiencies were cited resulting in a civil penalty due to a repeat violation.
    • §
    05 Nov 2021
    Reviewed resident fall incidents and safety measures, confirming that a fall prevention program and safety protocols were in place, and no deficiencies were identified during the visit.
    06 Oct 2021
    Found that the facility was in compliance with regulations, with all safety systems functioning properly, adequate food and supplies available, and effective infection control measures in place. No deficiencies were observed during the inspection.
    13 Sept 2021
    Verified that staff now consistently screen visitors and record temperatures upon entry, following state guidelines, with no safety issues observed during the visit.
    08 Sept 2021
    Investigated allegations found that staff did not provide proper lift assistance to a resident and left residents unattended during emergency calls.
    • § 87413(a)(1)
    • § 80078(a)
    03 Sept 2021
    Determined that staff were not notified promptly when a resident was sent out to the emergency room after a wound was discovered, leading to delays in communication and documentation related to the incident.
    • §
    30 Jul 2021
    Determined that staff were adequately on duty to meet residents' needs, with sufficient food supplies and appropriate menu options, and observed the facility to be clean, sanitary, and in good repair, with no deficiencies noted.
    23 Jul 2021
    Reviewed the licensing documents and corrected errors in a prior report related to a complaint investigation.
    20 Jul 2021
    Found that the facility met residents' care, supervision, and nutritional needs, properly reported incidents, and provided a safe environment, with no evidence to support the allegations of neglect, inadequate incontinent care, poor nutrition, unreported incidents, or unsafe accommodations.
    07 Jul 2021
    Determined that an eviction notice issued to Resident1 was incomplete and did not meet legal requirements, leading to cited violations of regulations.
    • § 87224
    07 Jul 2021
    Investigated staffing shortages on nights of June 12 and 13, 2021, which led to residents not receiving adequate care and supervision, including help with incontinent care.
    • § 87464(f)(1)
    • § 87413(a)(1)
    30 Jun 2021
    Confirmed that the memory care's delayed egress system was serviced and fully operational, and that various repairs and updates throughout the facility, including safety features and resident accommodations, were completed without any deficiencies noted.
    30 Jun 2021
    Confirmed that the memory care delayed alarm system was repaired and fully operational after servicing, with no other deficiencies noted during the visit. Inspected areas included safety, maintenance, and resident rights, all of which were in compliance.
    29 Jun 2021
    Found that the facility met safety and health standards during a surprise visit, with properly functioning equipment, adequate food supplies, appropriate staffing, and no observed hazards or regulations violations.
    28 Jun 2021
    Found that the facility was generally in good condition with repairs made to various areas, but noted that the memory care door and alarm, fire inspection verification, and elevator permit still require attention for license approval.
    • §
    27 Jun 2021
    Confirmed that staff provided appropriate activities and care, with sufficient food, staffing, and safety measures in place, and no violations of state regulations observed during the visit.
    26 Jun 2021
    Confirmed that a health and safety check was conducted, revealing no deficiencies, and noting that staff were adequately present, residents were engaged in activities, and the facility maintained a comfortable temperature despite ongoing construction.
    25 Jun 2021
    Confirmed that the facility was in compliance with health and safety regulations during a visit that included a tour of the premises, review of food supplies and staffing, and observation of safety measures, with no deficiencies noted.
    24 Jun 2021
    Reviewed a health and safety check that confirmed the facility was well-maintained, with adequate staffing, proper food supply, and functional safety systems, and no violations were observed.
    23 Jun 2021
    Found ongoing issues with non-functioning phone lines, unaddressed bed bug treatment, and security concerns related to construction areas left accessible to residents. Documented medication errors, incomplete pest control records, and room maintenance deficiencies during the visit.
    • §
    • §
    • §
    • §
    22 Jun 2021
    Reviewed during an unannounced visit, the facility maintained safe conditions, adequate staffing, proper food supply, and compliance with safety regulations despite ongoing construction at the entrance. Safety precautions were observed, and no deficiencies were identified.
    21 Jun 2021
    Ensured no COVID-19 symptoms or exposures among residents and staff, and observed that the facility’s safety and sanitary conditions met regulatory standards during a unannounced health and safety check.
    20 Jun 2021
    Observed staff and residents during a health and safety check, with temperatures inside the facility slightly above recommended levels; no safety violations or deficiencies were identified.
    19 Jun 2021
    Confirmed that the facility maintained appropriate safety measures, adequate food supplies, and sufficient staffing levels during an unannounced visit, with no deficiencies observed.
    18 Jun 2021
    Found multiple temperature control issues, including broken thermostats and high AC temperatures, as well as unapproved and unassociated personnel residing onsite, leading to cited deficiencies and civil penalties.
    • § 87355(e)(1)
    17 Jun 2021
    Confirmed that the facility maintained a safe environment with proper temperature control, sufficient food supplies, secured toxins, and appropriate staffing, with no deficiencies observed during the visit.
    16 Jun 2021
    Found no violations during a COVID-safety inspection, with proper food supplies, functioning cooling systems, secure storage of toxins, engaged residents, and adequate staffing levels observed during the visit.
    15 Jun 2021
    Confirmed that the facility was in compliance with health and safety regulations during the unannounced visit, with adequate staffing, proper temperature controls, sufficient food supplies, and no observed deficiencies.
    14 Jun 2021
    Confirmed no COVID-19 symptoms, exposures, or infections among residents or staff in the past 10 to 30 days; observed residents receiving medication, meal service, and the facility operating safely without deficiencies.
    12 Jun 2021
    Identified deficiencies related to debris in outdoor patio areas and the absence of a designated administrator of record, as well as confirming proper medication counts, adequate food supplies, and functional safety measures during the visit.
    • §
    11 Jun 2021
    Found that a health and safety inspection was conducted after an unannounced visit, revealing adequate temperature control, sufficient food supplies, and staffing, but also noting the absence of an on-record administrator since last year.
    • §
    10 Jun 2021
    Found no deficiencies during a health and safety inspection, which confirmed proper staffing, adequate food supplies, and safe environmental conditions with no issues observed.
    10 Jun 2021
    Found that the facility failed to properly care for a resident during a COVID outbreak, neglecting to transport them for dialysis, resulting in their death, and also experienced issues with communication and staffing that contributed to inadequate care.
    • § 87465(a)(2)
    • § 87411(a)
    • § 87468.1(a)(2)
    • § 87463(a)
    09 Jun 2021
    Found that insufficient staffing during a shift contributed to a resident fall, due to a staff member not working and not being replaced, resulting in shorter staffing than normally scheduled.
    • § 87411(a)
    09 Jun 2021
    Reviewed a health and safety inspection noting full compliance with temperature, staffing, food supplies, and safety standards, with no deficiencies observed.
    08 Jun 2021
    Confirmed no recent COVID-19 symptoms, positive tests, exposures, or quarantines among residents, staff, or caregivers; observed residents receiving meals and medication in a safe environment with no hazards noted.
    07 Jun 2021
    Found that the responsible person's request for a refund after Resident 1's death was not fulfilled, confirming the allegation that a refund was not issued.
    • § 1569.652(c)
    07 Jun 2021
    Confirmed that the facility met safety and health regulations during a surprise inspection, with appropriate staffing, adequate food supplies, functioning climate control, and no observed deficiencies.
    06 Jun 2021
    Found no deficiencies during a health and safety check, noting that the facility maintained adequate food supplies and staffing, but indoor temperatures on upper floors reached 85 degrees despite air conditioning set at 70 degrees.
    05 Jun 2021
    Reviewed safety and health conditions during an unannounced visit, observing adequate staffing and food supplies, with temperature levels in different areas above recommended standards but no violations identified.
    04 Jun 2021
    Verified that the facility maintained appropriate safety, temperature, and food supplies, with adequate staffing and no violations observed during the inspection.
    03 Jun 2021
    Confirmed food supplies were adequate, meal preparation occurred as planned, and indoor temperatures remained comfortable at 79 degrees Fahrenheit despite the main air conditioning unit being non-operational for about 30 days, with additional portable units in use. No deficiencies were identified during the visit.
    02 Jun 2021
    Found the facility to be clean and safe, with residents enjoying activities and meals, adequate staffing and food supply, and no violations of health and safety regulations observed during an unannounced visit.
    01 Jun 2021
    Confirmed that the facility was visited for a health and safety check, with staff and residents observed, temperature levels and food supplies checked, and multiple portable air conditioners in use due to a malfunctioning main system; no deficiencies were identified.
    31 May 2021
    Reviewed an unannounced health and safety check revealing temperatures higher than recommended, adequate staffing, sufficient food supplies, and no violations of regulations. Some residents used the activity area as a cooling station, and additional air conditioning units are pending delivery.
    30 May 2021
    Found safety issues including unlocked cabinets with toxins, malfunctioning patio gate, and insufficient climate control, alongside adequate staffing and proper medication storage during a health and safety check.
    • §
    • §
    29 May 2021
    Found no deficiencies during a health and safety check, which included observing staff, residents, food supplies, and the physical environment, following the passing of a hospice resident; the facility was appropriately staffed and maintained.
    28 May 2021
    Found no deficiencies during a health and safety inspection of the facility, which had appropriate temperatures, functioning air conditioning units, secure medication storage, adequate food supplies, and proper meal preparation procedures.
    27 May 2021
    Found that the facility was prepared for meal service with adequate food supplies and proper staffing, despite the main air conditioning unit being non-operational for about 30 days, and temporarily cooling with portable units; no deficiencies were identified.
    26 May 2021
    Found that the main air conditioning unit was not working for about 30 days, prompting the use of portable units, while indoor temperatures reached 78 degrees Fahrenheit.
    • § 87303
    14 May 2021
    Reviewed documentation and interviews revealed that staff failed to notify 9-1-1 after a resident fell and sustained a head injury, and the resident did not receive medications for several days due to an unpaid pharmacy balance.
    • § 87465
    • § 87465
    11 May 2021
    Reviewed a recent office visit regarding the sale of a property, noting that a lease back agreement was discussed and pending, with specific documents still needing submission and updates.
    04 May 2021
    Verified that the applicant and administrator successfully completed a required competency exam via telephone, demonstrating understanding of facility operations, staff requirements, resident care, and related topics.
    30 Apr 2021
    Reviewed lapses in COVID screening, hot water temperatures, and maintenance issues with the HVAC units, as well as deficiencies in emergency signage, medication storage, and door security.
    • § 87303(a)
    • § 87303(e)(3)
    30 Apr 2021
    Found several safety and maintenance issues, including inoperable air conditioning, non-functional door closers, broken lighting, and unsafe egress doors, preventing licensure approval pending corrections.
    28 Apr 2021
    Reviewed a resident injury caused by heavy doors that closed quickly; staff reported no prior similar incidents in the past two years.
    • §
    27 Apr 2021
    Investigated the allegation that staff do not communicate effectively, confirming issues with reporting resident falls, medical changes, transportation, and room moves, as well as communication problems during COVID-19.
    • § 87303(a)
    • § 87466
    27 Apr 2021
    Found that residents experienced multiple falls, staff failed to meet hygiene and personal property needs, and communication issues among staff and responsible parties contributed to ongoing care concerns during COVID-19.
    • § 87466
    • § 87464(d)
    • § 87464(f)(4)
    • § 87218(a)
    27 Apr 2021
    Identified that the facility's phones were not functioning properly and staff prioritized resident care over answering calls during a COVID-19 outbreak; also found that transportation was not provided for a resident who tested positive for COVID-19, resulting in missed medical appointments.
    • § 87303(a)
    • § 87465(a)(2)
    27 Apr 2021
    Investigated whether residents received their rental agreements, proper care, and medication management, as well as staff communication with families; found that the resident was not provided a rental agreement, staff did not consistently meet basic needs or communicate effectively, and medication administration issues occurred during a period of staffing shortages.
    • § 87464(d)
    • § 87464(f)(1)
    • § 87465(a)(5)
    • § 87507(e)
    20 Apr 2021
    Logged that the facility maintained appropriate COVID-19 precautions, staffing, and resident care procedures during an unannounced visit, including proper PPE usage, sanitation measures, and safety protocols.
    14 Apr 2021
    Found that staff properly followed COVID-19 safety protocols, including PPE use, resident masking, and social distancing, but identified issues such as improper posting of isolation start and end dates, medication documentation lapses, and insufficient PPE supplies.
    • § 87465
    • § 1569.695(f)(1)
    • § 87468.1
    08 Apr 2021
    Determined that staff used proper precautions when caring for a resident with shingles, as they were provided with protective equipment and the resident's condition was not communicated as requiring special precautions; the allegation regarding notification was unfounded.
    08 Apr 2021
    Confirmed that COVID-19 safety protocols, including masking, sanitizing supplies, and social distancing, were appropriately implemented and maintained during the visit. Observed sufficient PPE, proper sanitation, and adherence to health guidelines throughout the facility.
    02 Apr 2021
    Reviewed COVID-19 safety protocols, resident status, and staffing conditions during an unannounced visit, noting proper screening, PPE availability, and communication efforts, while also observing issues with cooling systems and resident activity restrictions.
    • § 87303
    01 Apr 2021
    Reviewed staff and resident concerns, including incidents involving medication and environmental issues, and noted ongoing staffing, communication, and maintenance challenges within the facility.
    • § 87468.1
    • §
    26 Mar 2021
    Reviewed infection control and staff practices during a visit, noting PPE protocols, cleaning procedures, resident isolation, and vaccination verification. Identified areas needing improvement, including signage, signage, documentation, and communication equipment.
    • § 87211
    • § 87405
    • § 87405
    24 Mar 2021
    Reviewed ongoing staffing and resident health concerns amid COVID-19, including positive cases, hospitalizations, medication adjustments, and pest infestation issues. Discussed documentation updates and required reports to ensure compliance and resident safety.
    • § 87303
    22 Mar 2021
    Reviewed conditions at a facility experiencing COVID-19 outbreaks, staffing and supply issues, pest problems, and concerns about resident safety, including fall prevention and care plan updates.
    • § 87555
    • § 87618
    19 Mar 2021
    Reviewed COVID-19 containment efforts, staffing plans, resident conditions, and safety protocols during an outbreak, noting ongoing challenges with staffing, resident health, and facility safety measures.
    12 Mar 2021
    Reviewed a case management visit documenting current resident status, COVID-19 testing updates, facility maintenance and staffing developments, and ongoing efforts to address resident care needs amid pandemic challenges.
    11 Mar 2021
    Reviewed protocols and conditions during a COVID-19 response, including resident health status, infection control measures, staff and visitor screening, food safety, and facility maintenance, with ongoing efforts to address specific resident needs and facility repairs.
    10 Mar 2021
    Reviewed the current COVID-19 status, staffing, and resident conditions, including delayed documentation and ongoing health concerns related to positive cases, resident isolation, and medication reviews.
    09 Mar 2021
    Reviewed conditions related to COVID-19, identifying ongoing challenges with resident isolation compliance, PPE use, staff training, and safety protocols, amid high resident case numbers and recent testing efforts.
    08 Mar 2021
    Confirmed that staff failed to administer medications to two residents as prescribed, resulting in a missed medication incident and staff resignation during the management response.
    • § 87465
    08 Mar 2021
    Reviewed recent resident care updates, infection control measures, staff and resident movement plans, and facility operations following a COVID-19 outbreak and power outage.
    05 Mar 2021
    Reviewed infection control procedures and COVID-19 precautions, including PPE use, resident tracking, and staff adherence, amid ongoing COVID-19 cases and isolation measures in the facility.
    04 Mar 2021
    Identified that the facility failed to provide a functioning Hoyer lift and necessary equipment for a resident's mobility and incontinence care, resulting in the resident being unable to leave bed for months.
    • § 87468(a)(2)
    03 Mar 2021
    Reviewed resident care and staffing updates, noted a bed bug infestation identified by canine inspection, and discussed staff training and recent incidents involving resident refusals and behaviors.
    02 Mar 2021
    Identified multiple safety and health violations, including unsafe medication storage, expired and improperly stored food, broken environmental hazards, unlocked med carts, and staff non-compliance with PPE protocols, with deficiencies cited under regulatory standards.
    • § 87303
    • § 87464
    • § 1569.58(a)(2)
    • § 87203
    • § 87555
    • § 87705
    • § 87465
    • § 87465
    • § 87465
    • § 87303
    • § 87625
    02 Mar 2021
    Identified numerous health, safety, and recordkeeping violations, including expired food, unlocked medication carts, damaged building structures, and incomplete resident and staff documentation, preventing licensure approval.
    01 Mar 2021
    Confirmed multiple health and safety deficiencies, including incomplete documentation, COVID-19 precautions not fully implemented, and issues with staff PPE use and facility repairs, leading to civil penalties.
    • § 87468.1
    • § 1569.58(a)(2)
    • § 87307
    24 Feb 2021
    Found that the kitchen and bathroom water temperatures were above recommended levels, fire alarm systems in some resident rooms were not working, and deficiencies related to safety and sanitation were identified. Also observed were adequate cleaning supplies, proper food labeling, social distancing measures, and screening protocols in place.
    • § 87303(e)(2)
    • §
    23 Feb 2021
    Reviewed ongoing COVID cases, staffing and infection control issues, infrastructure concerns including sewage backup and water heater problems, and a bed bug infestation, with various inspections and documentation follow-ups pending.
    • § 87203
    • § 87465
    • § 87303(a)
    • § 87555(27)
    23 Feb 2021
    Confirmed successful completion of Component II for the applicant and administrator via telephone, verifying their understanding of facility operations, staff qualifications, training, medication management, and other licensing topics.
    22 Feb 2021
    Confirmed that the applicant and administrator completed the required competency examination remotely, demonstrating understanding of facility operations, staff qualifications, and training.
    19 Feb 2021
    Reviewed conditions and resident care, observed ongoing repairs and adherence to safety protocols, and confirmed staff training and documentation updates in response to recent assessments and COVID-19 procedures.
    18 Feb 2021
    Reviewed current conditions, resident health statuses, and safety protocols, noting a new COVID-positive case, ongoing reappraisals, and updates to treatment and activity plans while documenting facility operations and compliance with health and safety requirements.
    17 Feb 2021
    Reviewed COVID-19 precautions, infection control practices, resident care updates, staffing support, and documentation related to ongoing cases at the facility during a virtual visit.
    16 Feb 2021
    Reviewed ongoing COVID-19 outbreak, resident conditions, staff testing, and response efforts, with multiple residents on hospice and positive cases, while facility staff coordinated testing, cleaning, and care planning amidst pandemic challenges.
    10 Feb 2021
    Determined the facility was not financially solvent, revealing significant unpaid bills and substantial long-term liabilities, including defaults on promissory notes.
    • § 87213
    10 Feb 2021
    Reviewed multiple concerns related to COVID-19 protocols, sanitation practices, resident safety, and facility maintenance, including unsecured chemicals, unlabelled disinfectants, damaged structural areas, and inadequate resident monitoring.
    • § 87618
    • § 87468.1
    • § 80087(a)
    • § 87219(f)
    • § 87411(a)
    10 Feb 2021
    Reviewed a complaint regarding COVID-19 infection control practices and the sale of a care facility, including discussions on resident relocation, closure plans, and ongoing support during the outbreak.
    08 Feb 2021
    Reviewed staffing and resident COVID-19 status, noting incomplete records, ongoing efforts to update documentation, lack of designated staff for positive residents, and communication conflicts regarding scheduled meetings.
    06 Feb 2021
    Reviewed COVID-19 testing, staffing, infection control practices, and safety protocols, including PPE use and resident monitoring, amidst ongoing concerns related to the pandemic and facility operations.
    05 Feb 2021
    Identified ongoing infection control issues, including inadequate PPE use, improper sanitation practices, and unsecured building entry, despite multiple Department interventions and visits. Concerns regarding staff compliance, reporting, and safety protocols highlighted the need for continued Department support.
    • § 80087
    • § 87411(a)
    • § 87405
    • § 1569.58(a)(2)
    22 Jan 2021
    Found ongoing issues with infection control practices, including improper trash management, lack of proper sanitation supplies, and insufficient PPE stocking, which contributed to a COVID-19 outbreak affecting half of the residents.
    • §
    • § 1569.58(a)(2)
    07 Jan 2021
    Confirmed that staff wore appropriate PPE, followed proper donning and doffing procedures, and implemented infection control measures amid COVID-19 concerns, including testing protocols and restricted visitation.
    06 Jan 2021
    Found numerous deficiencies in infection control practices, including improper PPE use, inadequate signage, and unsafe resident care procedures related to COVID-19 precautions.
    • § 80087
    • § 87468.1
    • § 87219(f)
    07 Dec 2020
    Confirmed that staff did not administer prescribed medications to a resident as scheduled between August 7 and 27, 2020, due to a lack of documentation and medications not being received from the pharmacy.
    • § 87506(b)(8)
    • § 87465(h)(6)
    • § 87465(c)(2)
    25 Nov 2020
    Found that staff failed to provide necessary transportation for Resident 1 to a scheduled medical appointment, as required by the resident's care plan, leading to a cited deficiency.
    • § 87464(f)(6)
    25 Nov 2020
    Reviewed the allegations regarding resident treatment; unable to find sufficient evidence to support or disprove them.
    25 Nov 2020
    Investigated an incident where staff failed to properly assist a resident with toileting and transportation, and found that staff did not contact the resident's physician to address recent condition changes. The allegation regarding these issues was confirmed.
    • § 87625(b)(3)
    • § 87466
    28 Oct 2020
    Found that a resident was mistreated by staff without dignity or personal rights during an incident involving pushing and hitting, which posed a health and safety risk.
    • § 87468.1
    28 Oct 2020
    Reviewed a meeting where various officials and representatives discussed the potential sale, closure plans, eviction procedures, and related documents for a senior care facility, including agreements and compliance notifications.
    28 Oct 2020
    Investigated an allegation regarding resident safety, interviewing staff and residents, and observed that the evidence did not support the claim. Concluded that there was not enough evidence to determine whether the violation occurred.
    28 Oct 2020
    Investigated allegations that a resident experienced increased verbal aggression and physical altercations, and that the resident sustained a bruise with unknown origin; findings supported these concerns.
    • § 87224(d)
    • § 87466
    28 Oct 2020
    Reviewed medication records indicating multiple doses of medication were not administered to a resident during a recent transfer into the facility. Identified a deficiency related to medication assistance practices.
    • §
    12 Oct 2020
    Investigated a report of medication theft and found no sufficient evidence to support that staff members stole medication from residents.
    05 Oct 2020
    Investigated the allegation of questionable circumstances surrounding a resident’s death; found no evidence supporting any wrongdoing or suspicious activity.
    02 Oct 2020
    Identified ongoing phone system issues at the facility that prevented calls from consistently reaching staff or families, leading to communication challenges during COVID-19 precautions.
    • §
    01 Oct 2020
    Identified financial and operational concerns, including unpaid bills and facility solvency, during a conference call with various representatives. Discussed the need for mitigation plans, resident COVID separation, staff PPE use, and communication with administrators.
    01 Oct 2020
    Identified multiple health and safety concerns, including unlocked medications, uncontrolled odors, unclean resident clothing, non-functional cooling in the memory care area, an unisolated resident with COVID-19 symptoms, ongoing substance use among residents, and staff COVID-19 infection without proper mitigation plans.
    • §
    • § 87405
    • § 87101(c)(3)
    15 Sept 2020
    Reviewed a case management visit where the licensing analyst discussed a resident’s wound condition with the administrator and requested medical documentation; no deficiencies were cited.
    03 Sept 2020
    Reviewed issues including inadequate wound care follow-up, missing updated medical assessments for a resident with dementia, and incomplete medication destruction records, leading to identified regulatory deficiencies.
    • § 87458
    • §
    • § 87465(a)
    01 Sept 2020
    Identified that staff member held a resident’s hands and wrist during a change, causing discoloration, violating the resident’s personal rights.
    • § 80072
    25 Jun 2020
    Investigated whether resident 1's allegation of a specific incident occurred; findings showed insufficient evidence to confirm or deny the claim.
    19 May 2020
    Identified that a resident developed a rash suspected to be scabies, leading to precautions such as isolation and monitoring, with no other residents affected.
    04 May 2020
    Investigated whether the air conditioning system was functioning properly; found all units operational and maintained at comfortable temperatures.
    24 Apr 2020
    Investigated sexual misconduct between two residents, revealing staff failed to follow the residents’ care plans and adequately address safety concerns, leading to the finding that the allegation was substantiated.
    • § 87705(c)(4)
    05 Mar 2020
    Reviewed issues related to personal rights, basic needs, eviction notices, care, financial concerns, medical care, and reporting requirements during an informal meeting addressing prior citations.
    04 Mar 2020
    Identified a medication discrepancy where a resident’s medication label indicated taking Gabapentin twice daily as needed, but the medication record showed it was given once daily at bedtime; additionally, a deficiency was noted regarding this inconsistency.
    • §
    04 Mar 2020
    Reviewed the case involving missing personal items after resident 1's stay, with evidence indicating some items were not returned to the family and their whereabouts are unknown; these findings support the allegation of missing belongings.
    • § 87211(a)(1)
    • § 87217(i)
    21 Feb 2020
    Investigated an incident where a resident had red marks on her face, confirming that staff failed to report an injury and an alleged scratching incident; also identified issues with water damage not reported and inadequate call systems in memory care.
    • § 87211(a)(1)
    • § 87303(i)(1)
    • § 87211(c)
    14 Feb 2020
    Reviewed concerns regarding resident rights, care services, staffing ratios, and record keeping following prior complaint inspections, leading to discussions on compliance and facility improvements.
    13 Feb 2020
    Reviewed staff records and identified 15 staff members with criminal background clearances who were not associated with the facility, resulting in a cited deficiency and civil penalties.
    • § 1569.17(b)
    11 Feb 2020
    Reviewed resident files and interviewed staff regarding a resident who left the facility unassisted and has not returned, while police follow up on her whereabouts; no deficiencies identified.
    27 Jan 2020
    Reviewed a facility's compliance with health, safety, and staffing regulations during an unannounced annual inspection, noticed adequate precautions and conditions but identified one deficiency related to TB testing for staff.
    • § 87412(a)(12)
    23 Jan 2020
    Reviewed a resident incident involving a minor burn, with follow-up medical care and safety issues observed, including hot water temperature exceeding safe levels.
    • §
    • §
    06 Jan 2020
    Reviewed resident files and found that one resident’s admission agreement was not signed by the resident, responsible party, or facility representative. Noted a deficiency related to this issue during the visit.
    • § 87507(c)
    06 Jan 2020
    Reviewed resident files and observed residents in the facility, confirming that the allegation of neglect was unfounded and that residents were present and had their belongings.
    17 Dec 2019
    Confirmed that a resident left the facility without signing out, requiring higher-level care and refusing medication, with behaviors such as yelling reported; additional time was needed to complete the case management review.
    05 Dec 2019
    Reviewed medication and documentation issues, including missing or incomplete medical records, discrepancies in resident behavior reports, and unavailability of prescribed medications. Found deficiencies related to resident care records and medication management.
    • §
    • §
    05 Dec 2019
    Investigated allegations that a resident engaged in inappropriate and disruptive behaviors, refused medications and medical appointments, and violated facility rules, which were confirmed to be valid based on interviews and record reviews.
    • § 1569.269(a)(6)
    • § 87468.1(a)(1)
    21 Nov 2019
    Identified that the resident needed a higher level of care and had been bedridden since 2018, but the facility failed to issue a timely eviction notice, and it was found to be in violation of fire clearance requirements due to the resident’s status.
    • §
    • §
    • §
    15 Oct 2019
    Identified deficiencies related to inadequate emergency evacuation plans and lack of proper clearance for a bedridden resident, with civil penalties to be assessed later.
    • §
    • §
    15 Oct 2019
    Found that staff shortages occurred frequently in July 2019 and that the facility failed to notify authorities promptly about a resident being forced into her bedroom by a visitor, despite having reported the incident to police.
    • § 87468.1(2)
    • § 87411(a)

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