Pricing ranges from
    $6,504 – 8,455/month

    Eagle Lake Village

    2001 Paul Bunyan Rd, Susanville, CA, 96130
    3.3 · 22 reviews
    • Independent living
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Beautiful facility, inconsistent and unsafe

    I moved my mother here and she adjusted well - the building is beautiful, clean, well-kept with good food, activities, and many friendly, caring staff who do excellent work. That said, I've experienced chronic communication failures, poor follow-through, understaffing, missed tasks (laundry, delayed/absent assistance) and inconsistent, sometimes unsafe care. Some employees are wonderful, but management, training and accountability appear lacking. I'd recommend visiting frequently and monitoring care closely before committing long-term.

    Pricing

    $6,504+/moSemi-privateAssisted Living
    $7,804+/mo1 BedroomAssisted Living
    $8,455+/moStudioAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.32 · 22 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.2
    • Meals

      4.3
    • Amenities

      4.3
    • Value

      3.3

    Location

    Map showing location of Eagle Lake Village

    About Eagle Lake Village

    Eagle Lake Village, found at 2001 Paul Bunyan Rd in Susanville, sits in a quiet spot with tall trees, green gardens, and mountain views that give it a small-town feel, and you'll see the community building looks homey with a front porch, big windows, and warm colors inside, so folks can sit by the fireplace or piano in the common rooms or read in the library, and the outdoor areas let residents relax or walk by the gardens, pets are allowed-cats and dogs with a pet deposit-and many residents enjoy walks with their pets around the park-like setting. The community is pet friendly and offers roomy one-bedroom, two-bedroom, studio, and shared units, all with kitchenettes, and has different levels of care including supportive independent living, assisted living, and a fully secured memory care building that serves people with Alzheimer's or other types of dementia, offering private and shared rooms. People can get help as their needs change, so if they need more care later, they can stay in the same place, and staff are always present, with nurses, caregivers, medication care managers, and medication technicians working shifts across the day and night, handling things like medication reminders, insulin injections, blood sugar checks, bathing, dressing, toilet help, Hoyer lift transfers, and incontinence care, and for those who need extra help because they might wander or act out, the memory care side uses bracelets that send alarms and keeps the building secure with alert staff trained in dementia care. People can bring their own cats and dogs and pay a deposit, and there's even a beautician and barber available, so residents can keep up with haircuts and grooming. Meals are served three times a day, with the kitchen offering choices like gluten-free, diabetic-friendly, vegetarian, vegan, and allergy-safe options, with cooked-to-order or batch cooking depending on what folks want, and those who feel unwell can get room service. There's a private dining room for small parties, and residents can eat with others or have meals brought to their rooms. Housekeeping comes weekly, building maintenance and groundskeeping are included, all bills are bundled except for phone and internet, and resident parking is available. An activity director plans a packed schedule, so residents can pick from things like gardening, art and cooking classes, movie nights, education talks, exercise, trivia, and even community service, and there's a strong focus on keeping folks with dementia socialize and stay active, with memory-friendly activities, outdoor spaces just for them, and plenty of brain-boosting options. Eagle Lake Village has a reputation for friendly, helpful staff who know the residents by name and provide support with things like medication, daily care, or just a friendly chat, and the community has won awards for good meals and fun activities. Transportation is offered for shopping, appointments, and errands, and the staff can help arrange trips out, while volunteers and service projects bring local students, church groups, and neighbors through the doors. Eagle Lake Village runs a Facebook page and belongs to Ciminocare, a group known for several senior living options across Northern California, and has a high rating from residents and families. For short stays, respite care is available, and the community will support those who need temporary help after a hospital stay. Amenities are practical-wheelchair accessible showers, Hoyer lifts, easy lounge areas, a beauty salon, and exercise rooms-all designed to keep life simple and comfortable. The community works to fit different needs by providing support for hearing, vision, and mobility problems, and staff pay attention to each person's history and preferences. Overall, Eagle Lake Village offers seniors a calm, supportive place to live, stay active, and get the help they need with respect and kindness and folks in the Susanville area have good things to say about the warmth and care they receive.

    People often ask...

    State of California Inspection Reports

    40

    Inspections

    5

    Type A Citations

    0

    Type B Citations

    6

    Years of reports

    04 Sept 2024
    Identified four residents who fell between July 23 and July 29: one fall with no significant injury, another isolated fall with no significant injuries but ongoing observations, a third fracture after grabbing a walker and currently in skilled nursing, and a fourth unwitnessed fall with a fracture and returning from skilled nursing; no deficiencies were cited.
    04 Sept 2024
    Found the allegation that staff did not provide a safe environment for residents UNSUBSTANTIATED after a conflict between a resident and a married couple was addressed by relocating the couple to a different area, with the couple stating they were never unkind, disrespectful, or unsafe toward anyone. Found the allegation that staff did not treat residents with dignity and respect UNSUBSTANTIATED due to lack of corroborating evidence, no video footage, and the inability to interview involved staff who were on medical leave.
    04 Sept 2024
    Reviewed incident reports related to falls, with one resident sustaining a fracture and being transferred to a Skilled Nursing Facility. Measures in place to prevent future falls for residents.
    12 Aug 2024
    Found no deficiencies after the Required 1-year inspection; site was clean and comfortable, safety systems operational, medications securely stored, and ample food, linens, hygiene products, and supplies available.
    12 Aug 2024
    Found facility in compliance with all regulations during recent inspection, including safety measures and adequate supplies for residents.
    10 May 2024
    Identified that a resident went without seizure medication for at least one day and was taken to a hospital; three dates in April showed no signature on MARs and no notes explaining why the medication was not given.
    10 May 2024
    Confirmed lack of timely administration of seizure medication and failure to document medication administration in the facility.
    • § 87465(a)(4)
    01 May 2024
    Found no evidence to prove violations related to pest control, wound care, toileting, hygiene, nicotine use, handling, or yelling. Pests were reported but controlled through regular pest control, and wound care is provided by outside agencies; staff reported adequate supplies and support for toileting and hygiene.
    01 May 2024
    Investigated allegations of pests, resident injuries, toileting/hygiene needs, nicotine use, rough handling, and yelling at residents; all found to be unsubstantiated after interviews and document reviews.
    11 Aug 2023
    Found all areas clean and in good repair, with no health, safety, or personal rights violations observed; resident and staff records reviewed with no deficiencies identified.
    11 Aug 2023
    Confirmed compliance with regulations and no deficiencies were cited during the inspection.
    04 Oct 2022
    Found that the allegation that staff did not allow a spouse to visit a resident was not supported by the evidence.
    04 Oct 2022
    Confirmed that staff allowed residents to spend time together, with one resident expressing desire for an activities schedule to attend functions with the other.
    16 Aug 2022
    Found ready for licensure after review, with all required documentation and safety measures in place, and no deficiencies noted.
    16 Aug 2022
    Found no health, safety, or personal rights violations after touring the site and reviewing infection-control measures. The site was in substantial compliance at that time, with no deficiencies cited.
    16 Aug 2022
    Identified a choking incident involving a resident who choked on a piece of chicken in their room and was taken to the ER, then returned the same day after evaluation. Found no changes in diet or medications since the last physician appointment; the resident remained on constant alert during meals, and no deficiencies were cited.
    16 Aug 2022
    Determined the allegation that the administrator was not qualified and that documents were not provided to the LTCO to be unfounded. Found the administrator is qualified and provides all required documents to the LTCO.
    16 Aug 2022
    Confirmed completion of required protocols and satisfactory conditions of the facility during the visit.
    16 Aug 2022
    Investigated allegations related to the administrator's qualifications and document provision to the Long Term Care Ombudsman, finding them unfounded and dismissing the complaint. Conducted an exit interview with the administrator with no citations issued.
    05 Apr 2022
    Conducted an unannounced visit to review case management related to TSP and incident reports. Completed required COVID-19 testing and daily self-screening, and ensured PPE was worn before entry, with no deficiencies identified.
    05 Apr 2022
    Confirmed no deficiencies found during the inspection conducted by state officials.
    03 Dec 2021
    Verified that staff on site must have a criminal background clearance before working, with a prior citation noted for this issue; COVID-19 testing and PPE were used before entry. Documented that no deficiencies were found and that an exit interview was conducted.
    03 Dec 2021
    Found no deficiencies during the visit and conducted an exit interview.
    05 Oct 2021
    Identified a resident found on the floor near the bathroom with a head injury requiring three staples after EMS transport to a hospital, and later returned. Moved the resident to a room closer to the front desk and med tech office to allow staff to assist if needed.
    05 Oct 2021
    Investigated fall incident with resident resulting in hospitalization and return to facility. No deficiencies found.
    06 Aug 2021
    Identified that a staff member performed medication-related duties without the required site association and background clearance, resulting in a $100 civil penalty.
    • § 87355
    06 Aug 2021
    Confirmed failure to have required clearance and documentation, resulting in civil penalty issued.
    • § 87355
    16 Jun 2021
    Found no health, safety, or personal rights violations during an unannounced visit; infection control measures were in place and the site was in substantial compliance with no deficiencies cited.
    16 Jun 2021
    Inspection found no deficiencies, facility in substantial compliance with infection control regulations.
    03 Nov 2020
    Investigated a complaint alleging that a resident received Fluphenazine without a doctor's order. Found that a pharmacy error duplicated another resident's medication, and that three-way verification and order verification were not consistently followed, with eMAR entries showing a staff time change and no verified doctor's order on hand.
    03 Nov 2020
    Confirmed that a resident received the medication Fluphenazine without a doctor's order due to a pharmacy error, and a "three-way" check system was not properly followed.
    • § 87465(e)
    31 Aug 2020
    Found no deficiencies; all areas were well lit and furnished, outdoor space was clear, and food supplies and medications were securely stored; smoke and carbon monoxide detectors were operational, fire drills were conducted monthly, memory care delayed egress system was checked weekly, and hot water was 110 degrees Fahrenheit.
    31 Aug 2020
    Confirmed no deficiencies observed during a health and safety visit.
    11 Jun 2020
    Determined that the allegation of R2 pushing R1 lacked sufficient evidence, as the incident could not be conclusively proven despite previous combative behavior by R2, leading to an unsubstantiated conclusion regarding the claim.
    04 Jun 2020
    Investigated a complaint regarding a medication error/overdose, found it unfounded due to false positive test results from the hospital, and dismissed the allegation.
    06 Mar 2020
    Identified a medication error where a resident received the same medication twice daily over a three-day period.
    22 Feb 2020
    Confirmed mismanagement of resident's medication but found no evidence of staff failing to refill medication in a timely manner.
    24 Jan 2020
    Discussed medication errors and incident reporting issues during the meeting.
    • § 87465(e)
    09 Jan 2020
    Determined that the allegation of mishandling medication was unfounded, as interviews indicated no evidence of dropped medications being improperly administered.
    04 Oct 2019
    Found incident of resident altercations, physical and verbal abuse towards staff, with appropriate actions taken for safety.

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