Acacia Creek Retirement Community

    34400 Mission Blvd, Union City, CA 94587
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program
    • Physical therapy
    • Preventative health screenings
    • Rehabilitation program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Spa
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Pet friendly
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Family education and support services
    • Fitness programs
    • Move-in coordination
    • Swimming pool

    Activities

    • Community-sponsored activities
    • Continuing learning programs
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.40·(125)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.4
    • Staff

      4.5
    • Meals

      4.5
    • Amenities

      4.6
    • Value

      3.8

    Pros

    • Friendly, socially engaged residents
    • Welcoming staff and helpful move-in support
    • Resident input in community programs and activities
    • Wide range of classes, entertainment, fitness programs, and outings
    • Well-maintained hillside grounds with attractive views and walking paths
    • Clean, bright, and secure community spaces
    • Apartment-style units with full kitchens, in-unit laundry, and balconies
    • Highly regarded dining quality and food variety
    • Swimming pool, fitness facilities, and wellness programming
    • Transportation for appointments, shopping, and excursions
    • Continuum-of-care options and support for aging in place

    Cons

    • High overall costs and additional charges for some meals or services
    • Inconsistent availability and follow-through for assisted-living services, including medication support
    • Inconsistent responsiveness to care requests and family inquiries
    • Staff coordination and communication gaps across buildings
    • Variable apartment views and sunlight, with some units facing a hillside
    • Hillside setting may be less convenient for residents with mobility limitations
    • Formal atmosphere may not suit those seeking a more casual, home-like setting

    Summary of reviews

    Acacia Creek is generally described as an attractive, well-maintained retirement community with an active social environment. Residents and visitors frequently praise the welcoming atmosphere, friendly residents, clean facilities, landscaped grounds, and hillside views. Apartment-style homes are described as comfortable and well equipped, often with full kitchens, in-unit laundry, and balconies. Some units, however, face the hillside and receive limited sunlight or have less appealing views, and the sloped setting may be challenging for people with mobility limitations.

    Staff and resident relationships are a consistent strength. Reviews describe helpful move-in coordination, attentive staff, and residents who welcome newcomers and encourage participation. Residents also appear to have meaningful input into programs and community life. Positive accounts of care include prompt assistance in an emergency and access to wellness resources and on-site support. However, families seeking assisted-living services should confirm exactly what is currently available, particularly medication assistance and other add-on services. Some families describe a gap between expected and delivered support, along with difficulty getting responses to concerns. This contrasts with the many positive comments about care and service, indicating that experiences may vary by service need and situation.

    Dining is commonly praised for food quality, portions, and variety. The community offers a broad schedule of activities, including fitness classes, lectures, crafts, games, entertainment, and local outings. A pool, gym, wellness programs, transportation, and other shared amenities support an active lifestyle. Meal plans and extra charges are worth reviewing in advance, as some accounts describe only one meal as included and additional meals as an added cost.

    The overall impression is strongly favorable, particularly for independent residents who value an active community, attractive surroundings, and extensive amenities. Costs are a notable consideration, and some prospective residents find the setting or atmosphere less suited to their preferences. Reviews also point to occasional communication and coordination gaps, including across campus buildings. Prospective residents and families may benefit from confirming service terms, costs, apartment orientation, and the process for raising care concerns before making a commitment.

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    Medicare Ratings

    4·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Acacia Creek Retirement Community is located at 34400 Mission Blvd, Union City, CA, 94587.

    About Acacia Creek Retirement Community

    Acacia Creek Retirement Community sits on a 305-acre campus next to the Masonic Home at Union City, where around 200 seniors live together in a setting filled with garden areas, lovely landscaping, and big, bright apartments as large as 1,630 square feet, each with high ceilings, granite counters, full kitchens, washers and dryers right inside, and private balconies or patios that look out across the gardens or the bay. Residents choose between independent living, assisted living, skilled nursing, and memory care, all within one community, so people can stay even if their health needs change, and the Pavilion building provides extra support with 24-hour staff who help with daily needs, secure memory care, and activities to help residents stay connected and active. The culture at Acacia Creek encourages friendships, daily purpose, and physical and mental wellness through resident-led wellness programs, staff and resident social events, and programs rooted in research on healthy aging, like Masterpiece Living and Certified Center for Successful Aging, which are unique to this place and have led to national awards and full accreditation as a "Masterpiece Living Community." The campus is pet-friendly for independent residents and features amenities such as a fitness center, indoor pool, spa, parking garage, library, hair and nail salon, dance floor, lounge and bar, and chef-prepared fine dining with flexible options, while the community also offers weekly housekeeping, linen services, technology support, and 24-hour security for peace of mind. People here enjoy a safe, well-kept environment with helpful, kind staff and neighbors who look out for each other, and there's a strong Masonic culture for those interested, but membership isn't required. Acacia Creek supports successful aging with its "Lifestyles" program, joint staff and resident activities, and chances for residents to join in Masonic-related events or community volunteering, and when someone needs to move in, there's help with downsizing, estate support, and even customizing their new home, all while offering tours-both in-person and virtual-to get a feel for daily life, dining, and activities before moving.

    People often ask...

    Acacia Creek Retirement Community offers independent living, assisted living, memory care, continuing care retirement community, and skilled nursing.

    There are 77 photos of Acacia Creek Retirement Community on Mirador.

    Yes, Acacia Creek Retirement Community allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 34400 Mission Blvd, Union City, CA 94587.

    No, Acacia Creek Retirement Community does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number015601302
    StatusLicensed
    Facility typeRcfe-continuing Care Retirement Community
    Capacity376 residents
    LicenseeMASONIC HOMES CAL & ACACIA CREEK, MASONIC SEN LIV
    EffectiveMay 20th, 2010
    View the official license record

    Inspection Reports

    37

    Reports

    3

    Type A Citations

    2

    Type B Citations

    11

    Complaints

    7

    Years

    27 Aug 2026Inspection
    Found no deficiencies cited.
    27 Aug 2026Inspection
    Found no deficiencies.
    05 Jun 2026Complaint
    Investigated the allegation of lack of supervision resulting in financial abuse; concluded that the allegation is unsubstantiated.
    05 Jun 2026Inspection
    Investigated a case management incident related to a resident fall; found no deficiencies cited.
    05 Jun 2026Inspection
    Investigated a memory care incident and found no deficiencies cited.
    05 Jun 2026Inspection
    Investigated a resident fall incident; found no deficiencies.
    05 Jun 2026Inspection
    Found no deficiencies related to the reported fall incident; the resident was admitted to skilled nursing for recovery and remains there.
    06 May 2026Inspection
    Observed moldy tangerines in the walk-in fridge, indicating a food quality and safety issue. Resulted in a cited deficiency under food service requirements.
    • Type B87555(b)(8)
    24 Feb 2026Inspection
    Observed unlocked chemicals and medications in residents' bathroom cabinets, creating immediate safety risks.
    • Type A87309(a)
    • Type A87465(h)(2)
    22 May 2025Complaint
    Investigated an allegation that staff kept a resident against their will and found it unfounded.
    16 Apr 2025Inspection
    Found no deficiencies and no citations during the evaluation.
    16 Apr 2025Complaint
    Investigated the allegation that staff did not refund the entrance fee as required by the continuing care contract. The finding showed the refund did not apply due to terms related to the resident’s move to a skilled nursing facility.
    19 Mar 2025Inspection
    Identified incomplete documentation for a resident’s care plan, with no indication of 1:1 services needed.
    07 Mar 2025Complaint
    Investigated a complaint that a resident sustained injuries due to staff care and supervision and that toileting needs were not met. Findings showed toileting needs were met and the injury was linked to an unwitnessed fall.
    14 Feb 2025Inspection
    Observed no deficiencies and compliance with safety and care standards during the on-site visit.
    05 Dec 2024Inspection
    Conducted an unannounced health and safety check due to a priority 2 complaint. Residents were observed safe and comfortable with no imminent health or safety concerns or deficiencies.
    26 Nov 2024Complaint
    Investigated a complaint that staff prevented a resident from leaving; interviews indicated the resident did not want to stay and wished to move, and no clear evidence supported the alleged action.
    31 Oct 2024Inspection
    Investigated a self-report from a resident who didn’t want to stay; interviewed the resident, reviewed records, and found no citation issue.
    17 Jul 2024Inspection
    Identified a resident with ongoing wound care and repeated transitions between care settings, with home health assistance throughout. No deficiencies were cited.
    29 May 2024Inspection
    Observed surroundings were clean and well-maintained; no deficiencies or citations were found.
    28 Feb 2024Inspection
    Found no deficiencies during an annual review of safety measures, resident care areas, and staff records.
    09 Jan 2024Inspection
    Observed a boiler inoperable in the South Building, leaving residents without heat.
    15 Nov 2023Complaint
    Investigated allegations that staff abused residents and mismanaged medications. Documentation and interviews indicated medications were not pre-poured more than 24 hours in advance and were kept separated to prevent dosing errors, and no evidence supported the abuse allegation.
    29 Aug 2023Complaint
    Investigated the allegation that staff did not safeguard residents' personal items; concluded there was insufficient evidence to prove or disprove the allegation.
    29 Aug 2023Complaint
    Investigated an allegation that staff smoked marijuana at the site and found no preponderance of evidence to prove or disprove the allegation.
    28 Jun 2023Complaint
    Investigated an allegation that staff abused residents and mismanaged medications. The findings indicated the allegations were unfounded and no deficiencies were observed.
    14 Apr 2023Inspection
    Identified improper storage of cleaning chemicals left unlocked in housekeeping carts and freezer cleaner stored with non-perishable foods.
    • Type A87309(a)
    • Type B87555(b)(25)
    06 Mar 2023Inspection
    Observed a two-building campus with memory care and assisted living residents; safety features, temperatures, and staff/resident records were reviewed.
    18 Jan 2023Inspection
    Observed renovations in the building wing were completed and fire clearance approved for all non-ambulatory residents; safety systems such as smoke detectors, carbon monoxide detectors, and sprinklers were in place, and hot water temperature was 109.7 degrees F.
    28 Jul 2022Inspection
    Observed that an immediate exclusion letter was delivered and that a staff member was no longer working at the site. No deficiencies were cited on this date.
    23 May 2022Inspection
    Observed infection-control measures at the site, including screening at entry and PPE use; no deficiencies cited.
    27 Apr 2022Inspection
    Observed infection control measures in place, including screening, PPE, hand hygiene supplies, and signage; no deficiencies were found.
    23 Mar 2022Inspection
    Observed fire clearance approved and no issues noted during the follow-up visit.
    01 Sept 2021Inspection
    Observed Pavilion Building, with memory care on the first floor and assisted living on the second, was ready for occupancy once the city's certificate of occupancy is approved. Observed safety features including grab bars, non-skid shower bases, life-line emergency buttons, and functioning smoke detectors.
    30 Jun 2021Inspection
    Observed infection control measures in place, including universal screening, hand hygiene stations, PPE availability, and posted signage; no deficiencies were cited.
    20 Nov 2019Complaint
    Reviewed records and interviews confirmed that the resident was admitted directly to the skilled nursing portion of the community in 2017, and the Department does not have jurisdiction over that part of the facility, making the allegation unfounded.
    18 Nov 2019Complaint
    Investigated the allegation that Resident 1 was present at the facility; confirmed the resident was actually at a different location, making the allegation unfounded.

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    Mirador Living is not affiliated with the owner or operator(s) of Acacia Creek Retirement Community. The information above has not been verified or approved by the owner or operator. For exact information, please contact Acacia Creek Retirement Community directly. There is no cost for this service. We are compensated by the community you select.

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