Villa Mesa Care Center

    867 E 11th St, Upland, CA, 91786
    2.4 · 38 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful, unsafe care; investigate urgently

    I had a mixed, ultimately alarming experience. While some staff were kind, responsive, and the place could be clean, I also saw serious lapses: unresponsive nurses, missed medications, residents left soiled, bed sores, falls, overcrowded/under-staffed rooms, poor communication, mismanaged/missing belongings and evasive management - issues that felt neglectful and unsafe. I would not recommend this facility without a full, independent investigation.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.45 · 38 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      2.3
    • Meals

      1.0
    • Amenities

      2.0
    • Value

      2.4

    Location

    Map showing location of Villa Mesa Care Center

    About Villa Mesa Care Center

    Villa Mesa Care Center is a medium-sized nursing facility that offers both short-term rehabilitation and long-term care for seniors. With a capacity of 99 beds, it operates as a for-profit partnership and is not part of a continuing care retirement community. The center participates in both Medicare and Medicaid programs, making it accessible to a broader population in need of skilled nursing services. Residents at Villa Mesa Care Center can benefit from a range of care options, whether they are recovering from a recent hospital stay or require ongoing support with daily activities and medical needs.

    The care provided at Villa Mesa Care Center is designed to support residents with various health conditions and recovery goals. For those in short-term rehabilitation, the facility focuses on helping individuals regain strength and function after hospitalizations due to events such as stroke, heart attack, infection, or injury. Approximately 40.7% of these residents have been able to return home following their stay. The staff works with each resident to facilitate recovery, offering nursing support around the clock, and residents receive an average of 3 hours and 49 minutes of nurse staffing per day. The facility is also noted for its consistency in weekend staffing, ensuring care is maintained at the same level every day of the week.

    Health and safety are ongoing priorities at Villa Mesa Care Center, with regular inspections conducted to uphold standards. The most recent government health inspections have noted areas for improvement, but overall, the facility has not been subjected to fines or denied payments in recent years. The team at Villa Mesa Care Center emphasizes infection prevention, diligent medication management, accurate resident assessments, and maintaining residents’ rights to dignity, respect, and personal possessions. Furthermore, all residents receive yearly influenza vaccinations, and the vast majority are able to maintain self-care skills such as moving, eating, and using the bathroom independently.

    Villa Mesa Care Center provides a supportive environment that addresses not only the medical but also the personal and social needs of its residents. The dedicated staff is trained to assist individuals who need daily help with both medical concerns and daily living activities. The center strives to foster a sense of community while focusing on each person’s well-being, safety, and comfort during their rehabilitation or extended care stay.

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