Limited on-site amenities due to small facility size
Dated decor and furnishings
Variable dining appeal and meal presentation
Activity programming that can lack engagement
Perceived high cost relative to available amenities
Inconsistencies in policy enforcement and operational practices
Summary of reviews
Ventura Grand Chateau presents as a small, converted Victorian assisted living residence with a pronounced home-like character. Multiple reviewers emphasize the intimate, family-style atmosphere created by the building layout, outdoor courtyard/garden, and personalized resident rooms. The facility's small scale is a core feature: it supports close staff–resident relationships and a quieter environment but also imposes limits on the range of on-site amenities and communal spaces.
Care quality and staff performance are consistently described as strengths. Reviewers characterize the staff as compassionate, attentive, and willing to go beyond routine duties to ensure comfort; several accounts specifically highlight competent hospice and end-of-life support. Families also note that staff accommodated personal belongings and maintained a respectful tone, contributing to dignified treatment. Administration is generally described as professional and responsive, with examples of effective communication and coordination even across time zones.
Dining and activities receive mixed feedback. An on-site staffed kitchen and multiple compliments about meals are present alongside comments that some diners found the dining experience or presentation unappealing. Activity programming appears uneven: some reviewers note nightly activities and sociable, ambulatory residents, while others find programming insufficiently engaging. Prospective residents should ask about current activity schedules and sample menus to assess fit with their expectations.
Facility condition and operations reflect the building's age and scale. Reviewers praise cleanliness, sunny rooms, and a secure, welcoming environment, but several also point to dated decor and limited communal amenities tied to the property's size. Cost/value perceptions vary; some families feel the pricing is high relative to the limited physical amenities. A small number of comments suggest inconsistencies in policy enforcement or operational practices, which prospective families may wish to clarify during an in-person visit and contract review.
Overall, Ventura Grand Chateau appears to be a good fit for individuals and families prioritizing personalized, compassionate care in a small, homelike setting, particularly when hospice or memory-care support is needed. Those seeking a broad range of on-site amenities, modern finishes, or highly structured, diverse activity programming should evaluate whether the facility's scale and service mix align with their priorities. A focused visit to review staff routines, activity calendars, sample meals, and administrative policies will help determine whether the facility meets an individual resident's needs.
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Location
Ventura Grand Chateau is located at 5430 Telegraph Rd, Ventura, CA, 93003.
About Ventura Grand Chateau
Ventura Grand Chateau sits in the historic Mound district and supports up to 49 residents in a Victorian-style building that's been newly remodeled, so you'll see clean rooms with new furniture and mattresses, lots of natural light, and areas that look welcoming and warm. This community provides both assisted living and secured memory care, with staff trained to help residents who have Alzheimer's, dementia, or who need support with daily tasks like bathing, dressing, and medication. There's always someone available around the clock, including caregivers, nurses, and a medical director, so the supervision doesn't stop, and the building is locked down with a secure perimeter and technology like safety call systems and wander alert bracelets to help keep anyone from slipping out or getting lost.
Meals focus on good-quality ingredients and residents get three a day with snacks and drinks, and options that are vegetarian, vegan, low-sodium, or low-sugar if needed. They serve these meals in a restaurant-style dining room and will bring them to rooms when someone doesn't want to come down, and guests can come for a meal, too. Activities fill the day, with devotional services, yoga, stretching, Qi Gong, art classes, live entertainment, holiday parties, music, walking gardens, library time, tabletop games, and fun things like karaoke and Wii Bowling. There are both indoor and outdoor spaces made for gatherings, garden walks, or just sitting in the sunshine, and the place often feels cheerful and inviting, with lots of personal touches from the staff who've been here for years and know what they're doing. Nurses, LVNs, and care coordinators work with each person's doctors, and there's a part-time nurse on staff, with someone ready to help if there's ever a need during the night or day.
Residents who need diabetic care, help with incontinence, or reminders for the bathroom get support, and the staff is trained to handle more difficult behaviors or those who tend to wander. The place takes pets like dogs and cats, and offers field trips, shopping trips, and transportation to appointments in wheelchair vans for a small fee, and there's a good-sized parking lot for visitors or those who still drive. Housekeeping, laundry, and linen changes come with the monthly fee-there's no surprise extra bills for things like this-and the bathrooms and rooms have been brought up to modern standards with safety in mind, including accessible showers and tubs. Staff speak both English and Spanish, keep services personal, and always seem to help make the place feel relaxed and neighborly. Awards for meals, friendliness, and dining speak to the effort they put in, and you'll notice the environment's clean and always well-kept, which makes a difference for residents and families who come to visit. The Ventura Grand Chateau began as Mound Guest Home, got a new start in 2018, and now stands out for reliable elder care, a well-run memory support program, teamwork from loyal department heads, and a focus on dignity, community, and honest care for everyone who lives here.
People often ask...
Ventura Grand Chateau offers competitive pricing, with rates starting at a cost of $3,500 per month.
Ventura Grand Chateau offers assisted living and memory care.
There are 16 photos of Ventura Grand Chateau on Mirador.
The full address for this community is 5430 Telegraph Rd, Ventura, CA 93003.
No, Ventura Grand Chateau does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Identified an immediate safety risk due to exterior perimeter gates being locked without approval in the fire clearance.
Type A87705(l)(1)(2)(3)(4)
04 Nov 2025Inspection
04 Nov 2025Inspection
Identified a staff-initiated physical assault on a resident resulting in bruising, leading to civil penalties.
Type A87468.2(a)(4)
04 Nov 2025Complaint
04 Nov 2025Complaint
Investigated two allegations regarding residents' access to their chosen medical providers and the administration of PRN medications; evidence did not support violations.
24 Sept 2025Complaint
24 Sept 2025Complaint
Investigated an eviction complaint and found the eviction notice lacked specific facts and rights disclosures, and the facility did not provide a timely report to licensing.
Type B87224(d)
Type B87468(a)(4)
Type B1569.683(a)(4)
14 Jul 2025Complaint
14 Jul 2025Complaint
Investigated a complaint alleging residents were left in soiled briefs, not checked on or repositioned every two hours, put to bed early, and not given nutritious meals. Interviews indicated repositioning occurred every two hours, bedtimes began around 7:00–8:30 p.m., and meals included vegetables and fruit with available snacks.
13 May 2025Complaint
13 May 2025Complaint
Investigated allegations that a staff member treated residents without dignity, did not provide clean linen, and handled residents roughly. Interviews and observations showed concerns about how residents were treated and their safety.
Type A87468.1(a)(1)
Type A87468.1(a)(3)
02 May 2025Complaint
02 May 2025Complaint
Investigated allegations of unsafe care involving tying a resident's shoe laces to a wheelchair foot rest and using furniture to block a resident's room entry; a resident was observed entering another resident's room to take items.
Type A87608(a)(5)
Type B87468.1(a)(2)
02 May 2025Complaint
02 May 2025Complaint
Investigated allegations that staff handled residents roughly and did not accord dignity to residents. Interviews and observations were conducted.
14 Mar 2025Inspection
14 Mar 2025Inspection
Reviewed resident and staff records, emergency disaster plan, and medications; no deficiencies observed.
22 Nov 2024Complaint
22 Nov 2024Complaint
Investigated allegations that staff yelled at residents and that a resident was put to bed early due to insufficient staff.
22 Nov 2024Inspection
22 Nov 2024Inspection
Observed overall regulatory compliance, with notes that a full record review and an administrator change process were not completed during the visit.
22 Nov 2024Complaint
22 Nov 2024Complaint
Investigated allegations that a resident's scabies infection wasn't addressed. Found insufficient evidence to prove the alleged violations.
15 Nov 2024Complaint
15 Nov 2024Complaint
Investigated an allegation that staff caused a resident's fractures and cuts while in care; evidence did not clearly show staff involvement.
11 Jul 2024Complaint
11 Jul 2024Complaint
Investigated allegations that a staff member physically abused residents, handled them roughly, and violated their dignity, including issues arising from a language barrier. Also noted concerns regarding the use of postural supports and residents' personal rights.
Type A87468.1(a)(3)
Type A8787608
Type B87411(d)(3)
11 Jul 2024Complaint
11 Jul 2024Complaint
Investigated allegations that staff did not treat a resident with respect and that a staff member financially abused a resident. Interviews described forceful and spiteful behavior toward the resident and an incident involving a purse.
Type B87468.1(a)
11 Jul 2024Inspection
11 Jul 2024Inspection
Investigated a self-reported incident of a resident leaving without supervision; the resident was located, and no deficiencies were observed.
22 Feb 2024Inspection
22 Feb 2024Inspection
Identified an unwitnessed fall by a resident and failure to report the incident to licensing within seven days.
Type B87211(a)(1)(D)
22 Feb 2024Complaint
22 Feb 2024Complaint
Investigated an allegation that staff did not seek timely medical care and did not address a scabies infection. Findings described a fall from a wheelchair with injuries and concerns about maintaining a resident's medical equipment.
Type A87464(f)(1)(f)
Type B87468.1(a)(2)(a)
12 Feb 2024Complaint
12 Feb 2024Complaint
Identified that staff did not report an outbreak promptly. Two residents were diagnosed with suspected scabies and public health was notified.
Type B87211(a)(2)
26 Jan 2024Inspection
26 Jan 2024Inspection
Identified medication administration gaps and missing resident records during the review, including a dose not given without MAR documentation and several unsigned or missing forms.
Type A87465(a)(4)
Type B87506(b)
26 Jan 2024Inspection
26 Jan 2024Inspection
Identified that staff forced residents to shower after refusals and that shower refusals were not documented.
Type B87468.1(a)(16)
Type B87506(a)
26 Jan 2024Complaint
26 Jan 2024Complaint
Investigated a complaint alleging staff did not ensure a resident's personal hygiene needs were met.
21 Dec 2023Inspection
21 Dec 2023Inspection
Observed hot water temperatures in resident areas exceeded safe limits, posing health risks; noted two dressers missing knobs in resident rooms and insufficient annual staff training hours.
Type ACCR87303(e)(2)
Type BCCR87303(a)
Type BHSC1569.625(b)(2)
Type BHSC1569.626
Type BHSC1569.696
23 Aug 2023Inspection
23 Aug 2023Inspection
Observed safety concerns on the second floor, including locked entry stairs, accessible medications and cleaning products, and unlocked staff spaces; noted a resident lived upstairs with a family member and another resident's medical and care planning documents were not up to date.
Type A87468.1(a)(6)
Type A87309(a)
Type A87755(a)
Type B87705(c)(5)
20 Jan 2023Complaint
20 Jan 2023Complaint
Investigated a report of a staff member physically assaulting a resident, causing bruising, supported by video footage and witness interviews.
Type A87468.2(a)(4)
20 Jan 2023Inspection
20 Jan 2023Inspection
Investigated an incident from 11/02/2022 in which staff physically assaulted a resident; reporting to the resident’s responsible party and to local authorities within 24 hours did not occur.
Type A87211(c)
29 Dec 2022Inspection
29 Dec 2022Inspection
Identified that an incident involving inappropriate touching during a shower with a resident was not reported to the licensing agency. Two additional abuse-related incidents were not received, and staff files for another complaint were not available when requested.
Type B87211(a)(1)(D)
Type B87412(f)
29 Dec 2022Complaint
29 Dec 2022Complaint
Investigated the allegation that areas were unsanitary and that staff did not keep residents free of scabies. Found cleaning issues including floor buildup and staff indicating a need for more help to clean.
Type B87303(a)
29 Dec 2022Complaint
29 Dec 2022Complaint
Found that a staff member hit residents and spoke inappropriately to residents.
Type A87468.1(a)(3)
Type A87468.1(a)(1)
29 Dec 2022Complaint
29 Dec 2022Complaint
Investigated allegations that staff abused a resident, violated personal rights, and did not assist with daily living activities. No evidence supported these allegations.
18 Oct 2022Inspection
18 Oct 2022Inspection
Identified ongoing infection control measures with several issues noted for follow-up, including absence of visitor screening at entry, insufficient paper towels in bathrooms, a missing window screen in one room, and an exposed closet housing a water heater/heating unit.
06 Sept 2022Inspection
06 Sept 2022Inspection
Observed that the air conditioning was broken since 08/29/2022 and had not been reported to the licensing agency. This created a potential health and safety risk for residents.
Type B87211(a)(1)(D)
06 Sept 2022Complaint
06 Sept 2022Complaint
Investigated the allegation that the premises were in disrepair and not providing a comfortable environment for residents. Observed a broken sliding glass door and an air conditioning outage during hot weather, with indoor temperatures reaching the upper 80s.
Type A87303(b)(2)
Type A87303(a)
12 Apr 2022Inspection
12 Apr 2022Inspection
Identified that an incident involving a resident, with police and behavioral health involvement, was not reported to the licensing agency.
Type B87211(a)
12 Apr 2022Complaint
12 Apr 2022Complaint
Investigated an allegation that a resident physically abused staff; evidence showed the resident was the aggressor and a staff member sustained injuries, while the resident had no injuries.
07 Dec 2021Inspection
07 Dec 2021Inspection
Identified a hot water temperature not meeting the required range in one restroom and missing hand-washing posters; one deficiency was cited.
Type B87303(e)(2)
08 Jun 2021Complaint
08 Jun 2021Complaint
Investigated a complaint that residents were not kept at a comfortable temperature because heating did not function consistently. Found that two thermostats were not calling for heat, leaving residents cold at times.
Type B87303(a)
14 Oct 2020Complaint
14 Oct 2020Complaint
Investigated two allegations about a resident’s care, including delayed medical attention and possible neglect leading to an infection. Deemed the delay in seeking care substantiated, while the neglect causing the infection unsubstantiated.
27 May 2020Complaint
27 May 2020Complaint
Confirmed that allegations of residents lying on other residents' beds and being left in soiled clothing were unsubstantiated. Found that the facility had sufficient staffing to meet residents' needs.
Type B87211
22 Jan 2020Complaint
22 Jan 2020Complaint
Confirmed concerns of residents wandering away due to lack of supervision, with incidents observed and documented for two residents.
25 Nov 2019Complaint
25 Nov 2019Complaint
Confirmed lack of telephone access for residents based on interviews with staff and residents.
Type B87303(e)(2)
22 Nov 2019Inspection
22 Nov 2019Inspection
Identified deficiencies and citations were noted during the inspection, including issues with cleanliness, lack of proper documentation for resident care, and medication errors.
Type B87303(a)
20 Nov 2019Inspection
20 Nov 2019Inspection
Noted deficiencies in health and safety regulations during an inspection at the facility.
Type B87465(a)(2)
24 Oct 2019Complaint
24 Oct 2019Complaint
Found concerns regarding unauthorized Home Health services for residents based on admission consent forms not signed by conservator.
Type B87211
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Mirador Living is not affiliated with the owner or operator(s) of Ventura Grand Chateau. The information above has not been verified or approved by the owner or operator. For exact information, please contact Ventura Grand Chateau directly. There is no cost for this service. We are compensated by the community you select.
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