I placed my father here for his last month and felt deep gratitude - the converted Victorian feels like home with sunny rooms, a pleasant garden, spotless rooms (no urine smell) and a staffed kitchen. The staff were exceptional, compassionate, and went above and beyond, smoothly handling hospice and administrative matters even across time zones. It's small and family-like, but facilities/activities are limited, decor is dated, the dining wasn't always appealing, and it felt a bit pricey. Overall I'd highly recommend it for attentive, home-style care.
Ventura Grand Chateau sits in the historic Mound district and supports up to 49 residents in a Victorian-style building that's been newly remodeled, so you'll see clean rooms with new furniture and mattresses, lots of natural light, and areas that look welcoming and warm. This community provides both assisted living and secured memory care, with staff trained to help residents who have Alzheimer's, dementia, or who need support with daily tasks like bathing, dressing, and medication. There's always someone available around the clock, including caregivers, nurses, and a medical director, so the supervision doesn't stop, and the building is locked down with a secure perimeter and technology like safety call systems and wander alert bracelets to help keep anyone from slipping out or getting lost.
Meals focus on good-quality ingredients and residents get three a day with snacks and drinks, and options that are vegetarian, vegan, low-sodium, or low-sugar if needed. They serve these meals in a restaurant-style dining room and will bring them to rooms when someone doesn't want to come down, and guests can come for a meal, too. Activities fill the day, with devotional services, yoga, stretching, Qi Gong, art classes, live entertainment, holiday parties, music, walking gardens, library time, tabletop games, and fun things like karaoke and Wii Bowling. There are both indoor and outdoor spaces made for gatherings, garden walks, or just sitting in the sunshine, and the place often feels cheerful and inviting, with lots of personal touches from the staff who've been here for years and know what they're doing. Nurses, LVNs, and care coordinators work with each person's doctors, and there's a part-time nurse on staff, with someone ready to help if there's ever a need during the night or day.
Residents who need diabetic care, help with incontinence, or reminders for the bathroom get support, and the staff is trained to handle more difficult behaviors or those who tend to wander. The place takes pets like dogs and cats, and offers field trips, shopping trips, and transportation to appointments in wheelchair vans for a small fee, and there's a good-sized parking lot for visitors or those who still drive. Housekeeping, laundry, and linen changes come with the monthly fee-there's no surprise extra bills for things like this-and the bathrooms and rooms have been brought up to modern standards with safety in mind, including accessible showers and tubs. Staff speak both English and Spanish, keep services personal, and always seem to help make the place feel relaxed and neighborly. Awards for meals, friendliness, and dining speak to the effort they put in, and you'll notice the environment's clean and always well-kept, which makes a difference for residents and families who come to visit. The Ventura Grand Chateau began as Mound Guest Home, got a new start in 2018, and now stands out for reliable elder care, a well-run memory support program, teamwork from loyal department heads, and a focus on dignity, community, and honest care for everyone who lives here.
People often ask...
Ventura Grand Chateau offers competitive pricing, with rates starting at a cost of $3,500 per month.
Ventura Grand Chateau offers assisted living and memory care.
There are 10 photos of Ventura Grand Chateau on Mirador.
The full address for this community is 5430 Telegraph Rd, Ventura, CA, 93003.
Yes, Ventura Grand Chateau offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
52
Inspections
16
Type A Citations
19
Type B Citations
6
Years of reports
14 Jul 2025
14 Jul 2025
Found no evidence supporting the allegation that residents were not checked on or repositioned every two hours or left in soiled briefs for an extended period, based on staff interviews and a hospice nurse’s input. Found no evidence supporting the allegation that staff put residents to bed too early or that meals were not nutritious, based on staff reports and meal descriptions.
13 May 2025
13 May 2025
Identified concerns that a staff member treated residents without dignity, created an unsafe and uncomfortable environment, and handled residents roughly, based on multiple staff interviews and administrator input. Investigated a separate claim that a staff member did not provide a resident with a clean linen top sheet; insufficient information to determine if this occurred.
§ 87468.1(a)(3)
§ 87468.1(a)(1)
02 May 2025
02 May 2025
Identified that one resident frequently entered other residents’ rooms, removed personal items, and attempted to pack them, with staff having blocked a door previously but the resident circumvented it. Identified that a staff member secured another resident’s shoe laces to the wheelchair foot rests, as observed by others.
02 May 2025
02 May 2025
Found that the specific allegation that staff mistreated a resident while being changed was not supported by interviews and observations.
22 Nov 2024
22 Nov 2024
Found broad compliance with health and safety standards, including clean food service, proper temperatures, functioning fire/smoke detectors, secure storage, and well-maintained resident rooms. Identified that personnel and resident record reviews and the central medications audit were not completed, and a change of administrator process was needed.
22 Nov 2024
22 Nov 2024
Found evidence that staff yelled at residents and handled them roughly, including privacy violations during care. Found that the claim of not having enough staff to meet residents’ needs had no supporting evidence, with schedules showing full staffing.
22 Nov 2024
22 Nov 2024
Investigated allegations that staff did not address a resident's scabies infection, failed to meet the resident's dietary needs, and illegally evicted a resident; found insufficient evidence to support any of the claims.
15 Nov 2024
15 Nov 2024
Found insufficient evidence to support the allegation that staff caused a resident to sustain multiple fractures and cuts while in care.
11 Jul 2024
11 Jul 2024
Found evidence that a staff member physically abused residents, handled them roughly, and did not preserve their dignity, with a language barrier impacting care. Observed no evidence of improper food sanitation and that staffing coverage appeared adequate.
11 Jul 2024
11 Jul 2024
Determined financial abuse allegation involving a staff member and a resident unsubstantiated, while the allegation that staff did not treat the resident with respect substantiated.
§ 87468.1
11 Jul 2024
11 Jul 2024
Determined that a resident climbed a fence to exit and was missing from about 7:30 a.m. on 7/10/2024 until found on a bus bench at a nearby shopping center between 7:00 and 8:00 p.m. that day. The resident said they were bored, wanted a burger and to be closer to family, and they do not want medications; placement is under review with the resident's representative, and no deficiencies observed.
11 Jul 2024
11 Jul 2024
Confirmed that staff mistreated residents during activities and lacked respect towards residents.
§ 87468.1(a)(2)
§ 87608(a)(5)
22 Feb 2024
22 Feb 2024
Found that staff did not seek timely medical attention for a resident and did not address a resident’s scabies infection. Found that staff did not provide adequate supervision, resulting in a resident fall and injuries, and did not ensure a resident’s medical equipment was maintained.
§ 87464(f)(1)
§ 87468.1(a)(2)
22 Feb 2024
22 Feb 2024
Identified an unwitnessed fall on 09/04/2022 in the dining room after the resident’s wheelchair wheels unlocked; left forehead bruise and right shin swelling observed, hospice instructed bed rest and ice, but no incident report was submitted to licensing.
22 Feb 2024
22 Feb 2024
"Staff provided inadequate care resulting in a resident falling and sustaining injuries, while allegations of delayed medical attention and lack of scabies treatment were unsubstantiated."
12 Feb 2024
12 Feb 2024
Found that staff did not address an outbreak, with residents and staff experiencing rashes and itching for months. Notified public health after identifying suspected scabies in two residents and delaying incident reporting to licensing.
12 Feb 2024
12 Feb 2024
Confirmed outbreak of contagious rash among residents and staff, with allegations of staff not addressing the issue substantiated. Residents were diagnosed with suspected scabies, but incident reports were not submitted as required by regulations.
26 Jan 2024
26 Jan 2024
Identified that staff admitted forcing residents to shower after refusals, and that other staff did the same. Noted that some residents always refuse and this is used to make them shower, and that refusals were not documented.
§ 87506(a)
§ 87468.1(a)(16)
26 Jan 2024
26 Jan 2024
Found insufficient evidence to support the allegation that staff did not meet a resident's personal hygiene needs, despite reports of the resident refusing help and showing aggression when assistance was offered.
26 Jan 2024
26 Jan 2024
Investigated the allegation that staff did not ensure a resident's personal hygiene needs were met. Insufficient evidence found to substantiate claims, as reports indicated resident often refused assistance with hygiene.
§ 87608
§ 87411(d)(3)
§ 87468.1(a)(3)
21 Dec 2023
21 Dec 2023
Identified safety, maintenance, and training deficiencies during an unannounced visit, including missing staff annual trainings and several rooms with furniture or cleanliness issues; a camera was observed in a resident’s room. Bathroom water temperatures ranged from 124 to 127.5 degrees Fahrenheit.
§ 87303(e)(2)
§ 1569.625(b)(2)
§ 87303(a)
21 Dec 2023
21 Dec 2023
Identified deficiencies in the facility related to staff training, missing knobs in resident bedrooms, and high water temperatures in bathrooms. Residents did not raise any concerns during interviews.
23 Aug 2023
23 Aug 2023
Identified denial of access to two staff rooms and locked stairs to the second floor, limiting resident movement between levels; observed a resident on the second floor with a family member staff and unsecured medications, vitamins, knives, and cleaning products in upstairs areas. Noted that a resident’s physician’s report and needs and services plan were outdated, dating from 2020.
23 Aug 2023
23 Aug 2023
Found deficiencies during the visit included inaccessible staff rooms, lack of supervision resulting in resident access to medications and cleaning supplies, and incomplete documentation for a resident with dementia.
§ 87211(a)(2)
20 Jan 2023
20 Jan 2023
Identified that on 11/02/2022, a staff member assaulted a resident, causing bruising, and the incident was not immediately reported to the resident's responsible party; the party learned of it only after police involvement. Found that no unusual incident report or contact to the department occurred before 11/08/2022, and mandated reporters did not notify the local police or local ombudsman within 24 hours.
§ 87211(c)
20 Jan 2023
20 Jan 2023
Investigated the allegation that a staff member hit a resident and caused bruising. Video footage and witness statements support that the incident occurred.
20 Jan 2023
20 Jan 2023
Identified deficiencies in reporting and responding to a physical assault incident at the facility.
§ 87211(a)(1)
29 Dec 2022
29 Dec 2022
Investigated two specific allegations: unsanitary conditions due to floor buildup and inadequate cleaning, and scabies management with several residents treated; dermatologist observation noted no active scabies.
29 Dec 2022
29 Dec 2022
Found that a staff member hit residents in care and spoke inappropriately to residents; these allegations were substantiated. Witnesses described several incidents with physical harm and rude language toward residents.
§ 87468.1(a)(1)
§ 87468.1(a)(3)
29 Dec 2022
29 Dec 2022
Found insufficient evidence to prove that a staff member sexually abused a resident or violated their personal rights. The allegation that staff did not assist with activities of daily living was unsubstantiated.
29 Dec 2022
29 Dec 2022
Identified that on 3/16/2022 a staff member allegedly touched a resident inappropriately during a shower, and that an incident report for this and two related incidents was not found or received. Also noted delays in obtaining Staff 2’s file and that staff files were not readily available for review, and that an exit interview was conducted with appeal rights emailed.
29 Dec 2022
29 Dec 2022
Confirmed unsanitary conditions in living spaces and inadequate cleaning practices, but determined no evidence of staff negligence in maintaining a scabies-free environment.
§ 87755(a)
§ 87468.1(a)(6)
§ 87309(a)
§ 87705(c)(5)
18 Oct 2022
18 Oct 2022
Observed infection-control gaps, including no entry screening for visitors and no staff guidance directing to the kiosk, plus bathrooms without paper towels (hand dryers only) while some residents hoarded towels. Also observed an external window lacking a screen in a resident room and an exposed closet with a water heater and HVAC unit missing a door; four fire extinguishers were present and fully charged.
18 Oct 2022
18 Oct 2022
Conducted an inspection of an assisted living facility, identifying areas for improvement related to infection control, visitor screening, hand hygiene, safety equipment, and room maintenance.
§ 87468.2(a)(4)
06 Sept 2022
06 Sept 2022
Identified disrepair due to a broken air conditioning system and a broken sliding glass door. Noted temperatures in common areas and resident rooms were uncomfortably hot for residents.
06 Sept 2022
06 Sept 2022
Identified that the air conditioning was broken and that the incident had not been reported to the licensing agency.
06 Sept 2022
06 Sept 2022
Identified deficiencies in the facility during a visit, including a broken air conditioning system.
§ 87211(a)(1)
§ 87412(f)
12 Apr 2022
12 Apr 2022
Identified a failure to report an incident on 12/11/2022 involving a resident, in which police and behavioral health were called.
12 Apr 2022
12 Apr 2022
Found insufficient evidence to confirm that staff physically abused the resident. Police reports indicated the resident attacked staff, resulting in injuries to staff but none to the resident.
12 Apr 2022
12 Apr 2022
Investigated a complaint regarding an unreported incident involving emergency services, confirmed regulatory deficiencies, and conducted an exit interview with staff.
07 Dec 2021
07 Dec 2021
Found infection-control practices generally adequate, with screening and PPE in place. Noted issues included missing hand-washing posters in restrooms and one public restroom with low water temperature; one deficiency identified.
07 Dec 2021
07 Dec 2021
Confirmed deficiencies in infection control practices and physical plant areas during a recent visit by the California Department of Social Services.
§ 87303(a)
08 Jun 2021
08 Jun 2021
Investigated the allegation that residents were kept cold because heat was not turned on; interviews with staff and residents and on-site observations showed heat not reaching vents despite staff access to the heater.
08 Jun 2021
08 Jun 2021
Confirmed issues with maintaining a comfortable temperature, with heaters sometimes non-operational and not turned on, according to resident and staff interviews; observed thermostats called for heat, but vents emitted none.
14 Oct 2020
14 Oct 2020
Investigated two allegations about a resident’s care, including delayed medical attention and possible neglect leading to an infection. Deemed the delay in seeking care substantiated, while the neglect causing the infection unsubstantiated.
14 Oct 2020
14 Oct 2020
Found that staff failed to seek timely medical attention for a resident, leading to a worsened condition and emergency room visit, while the neglect causing an infection was not supported by evidence.
§ 87303(b)(2)
§ 87303(a)
27 May 2020
27 May 2020
Confirmed that allegations of residents lying on other residents' beds and being left in soiled clothing were unsubstantiated. Found that the facility had sufficient staffing to meet residents' needs.
§ 87211
22 Jan 2020
22 Jan 2020
Confirmed concerns of residents wandering away due to lack of supervision, with incidents observed and documented for two residents.
25 Nov 2019
25 Nov 2019
Confirmed lack of telephone access for residents based on interviews with staff and residents.
§ 87303(e)(2)
22 Nov 2019
22 Nov 2019
Identified deficiencies and citations were noted during the inspection, including issues with cleanliness, lack of proper documentation for resident care, and medication errors.
§ 87303(a)
20 Nov 2019
20 Nov 2019
Noted deficiencies in health and safety regulations during an inspection at the facility.
§ 87465(a)(2)
24 Oct 2019
24 Oct 2019
Found concerns regarding unauthorized Home Health services for residents based on admission consent forms not signed by conservator.
