I placed my mom here and overall it felt warm and home-like: very clean common areas, a charming/director and friendly, generous staff, lots of activities (piano, movie nights, art) and a strong sense of community. The smaller, convenient location and reasonable price were a plus and dining/kitchen were adequate for many. My concerns: staffing sometimes seemed thin (especially around the dementia wing), phone access/response can be poor, and some private rooms/bathrooms are tired or unclean (even mold reported). I'd recommend it with reservations - great social life and caring staff, but verify room condition and dementia staffing before deciding.
Walnut Creek Willows offers a range of care from independent living and assisted living to skilled nursing and dementia care all under one roof, which makes it a place where people can stay as their needs change, and some might like that kind of setup if they're not wanting to move around. The staff is there around the clock, so there's always help with things like medicine, dressing, getting cleaned up, maybe even getting a reminder for meals or to use the restroom, and folks with memory problems like Alzheimer's or dementia can stay secure in a special part of the building that's locked down with wandering prevention, including bracelets that beep if someone tries to go where they shouldn't. Some residents have special medical needs like Parkinson's or diabetes, and the staff help folks check their blood sugar and handle more challenging behaviors that can come with aging, and they'll even take on people who need more heavy lifting or a two-person transfer, which some places shy away from. Nurses are on staff, and a doctor is on call, and there are even visiting nurses, podiatrists, and physical therapists making their rounds if someone needs the extra help. Guests can pop in and park, and there's transportation for shopping or doctor appointments, and the community sits close to a busline, which is handy for folks who still like to come and go a bit.
The building is state-licensed in California for up to 72 residents, and it's got a home-like feel with private, semi-private, or studio suites, each with air conditioning, high-speed internet, and a phone. People can bring their pets if they meet the requirements, and there's plenty to do, with scheduled activities like music, crafts, fitness classes, gardening, story time, and movie nights. The place has nice outdoor patios, gardens, and walking paths, a game room, fitness center, library, business room, a spa and salon, and many places to just sit and visit. Meals are cooked on-site, and the kitchen staff can work around special diets, and room service is available if someone wants to eat in their own space. They offer help with everyday things-bathing, dressing, laundry, and housekeeping, even some light drycleaning. Safety's a real focus, with a 24-hour call system and a wander alert setup that keeps track of anyone who likes to roam. Compassionate staff, including those trained in dementia care, help create a kind and welcoming feel, and people mention in reviews how clean and affordable the place is, and how attentive the staff seem to be. Folks looking for community will find activities led both by staff and other residents, including musical programs and group games, and on top of that, the facility offers devotional services, aging in place, hospice, respite care, and support and referral programs for families. So, Walnut Creek Willows tries to give folks choices about how much independence they want and wraps a good amount of care and comfort around those who call it home.
People often ask...
Walnut Creek Willows offers competitive pricing, with rates starting at a cost of $8,318 per month.
Walnut Creek Willows offers assisted living and memory care.
There are 6 photos of Walnut Creek Willows on Mirador.
The full address for this community is 2015 Mt Diablo Blvd, Walnut Creek, CA, 94596.
Yes, Walnut Creek Willows offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
91
Inspections
20
Type A Citations
68
Type B Citations
6
Years of reports
09 Apr 2025
09 Apr 2025
Found that meals were of poor quality and sometimes served cold, and that language barriers hindered communication between staff and residents. Found that requests for residents' records were restricted due to confidentiality, the shared bathroom was kept clean, and residents experienced delays in staff responding to call buttons, with a test showing about 16 minutes before response.
§ 87468.2(a)(5)
§ 87411(d)(3)
§ 87468.2(a)(4)
16 Jul 2021
16 Jul 2021
Identified that a resident left the residence unsupervised and was found at the police department. The supervisor stated a side door was propped open, the physician's report indicated the resident could not leave unassisted, and a $250 penalty was assessed.
§
10 Apr 2025
10 Apr 2025
Identified regulatory violations at the site based on prior complaints and case-management findings, with cited deficiencies across several areas. Noted repeat violations that may lead to civil penalties.
§ 9058
§ 87555(b)(25)
§ 87468.2(a)
§ 87468.2(a)(1)
§ 87307(c)
§ 87468.1(a)(1)
§ 87224(a)
09 Jul 2021
09 Jul 2021
Found insufficient evidence to prove the administrator scheduling issue occurred, so the allegation was unsubstantiated.
26 Nov 2024
26 Nov 2024
Found insufficient evidence to prove the allegation that staff did not treat a resident with dignity or respect.
10 Dec 2024
10 Dec 2024
Investigated the allegation of wrongful eviction due to a privacy violation involving a camera in a resident's shared room without consent; found the allegation unsubstantiated.
13 Mar 2025
13 Mar 2025
Investigated allegations found that staff did not respond promptly to residents' alerts and did not consistently meet residents' hygiene needs, while there was insufficient evidence that personal belongings were improperly safeguarded.
§ 87468.2(a)
18 Jun 2021
18 Jun 2021
Found a delayed egress door in the north wing wide open with dementia residents wandering nearby and no staff attending. Cited for leaving the door unsecured.
§
25 Apr 2022
25 Apr 2022
Reviewed a self-reported incident about a resident's wound that progressed from stage 2 to stage 3, with care provided by home health, hospital treatment, admission to a skilled nursing facility, and initiation of hospice services; no deficiencies found.
11 Apr 2024
11 Apr 2024
Identified unaddressed deficiencies and assessed civil penalties totaling $600 for missing the POC deadline. Penalties will accrue daily until addressed.
21 Jun 2023
21 Jun 2023
Found safety and regulatory deficiencies, including unsecured cleaning chemicals, unlocked maintenance closets, and outdoor items stored outside; hot water in some shared bathrooms measured 109 degrees Fahrenheit.
Requested updated copies of key documents by 06/28/2023.
§ 87309(a)
§ 1569.618(b)(3)
§ 87307(d)(6)
§ 1569.618(c)(3)
§ 1569.618(a)
§ 1569.618(b)
§ 87468(c)(2)
§ 87618(b)(3)
§ 87705(c)(6)
13 Mar 2025
13 Mar 2025
Identified that the allegation staff yelled at residents was not supported, while the allegations that staff did not accord dignity, did not meet diapering needs, and did not meet hygiene needs were substantiated.
§ 1569.261(b)
§ 87468.2(a)(4)
26 Nov 2024
26 Nov 2024
Investigated the equipment-related allegation and found it unsubstantiated.
06 Mar 2025
06 Mar 2025
Found cleaning chemicals stored unsecured on the floor in an unlocked food storage area, related to a complaint about unsafe chemical storage.
§ 87555(b)(25)
08 Jul 2021
08 Jul 2021
Found infection-control measures in place, including staff and residents wearing masks, a front-entry screening with temperature checks, and six-foot spacing in living and common areas; all staff and residents were fully vaccinated since May 2021, and medications and emergency supplies were securely stored; no deficiencies noted.
29 Mar 2024
29 Mar 2024
Found no evidence to support the claim that staff served poor-quality food.
05 Mar 2025
05 Mar 2025
Found that a resident had a personally operated video surveillance with audio in a shared bedroom, and records showed the camera was used without written consent from the resident or their responsible party.
§ 87468.2(a)
03 Jun 2025
03 Jun 2025
Found deficiencies and requested updated administrative and personnel documents by 06/10/2025 after an unannounced site visit.
Noted fire clearance for capacity 72, hot water temperatures around 105–107 F in shared bathrooms, bathrooms equipped with grab bars and non-skid mats, secure storage for medications, and a sufficient food supply; reviewed five resident and ten staff records.
§ 9058
§ 1569.625(b)(2)
24 Jun 2021
24 Jun 2021
Found that the allegation about an inoperable air conditioning unit lacked sufficient evidence.
10 Jun 2025
10 Jun 2025
Found that a staff member listed as S2 was not associated with the home, and a deficiency was noted.
§ 9058
§
18 Oct 2022
18 Oct 2022
Found that the allegation about keeping a handwritten record of resident funds and how they were spent lacked a preponderance of evidence to prove it.
01 Apr 2021
01 Apr 2021
Investigated the neglect and lack of supervision allegation. Reviewed medical records and photos showing a urinary tract infection and cellulitis; found insufficient evidence to prove the allegation.
11 Apr 2024
11 Apr 2024
Found that the site did not have an administrator; deficiencies were observed and cited under state regulations.
§ 87405(a)
§ 87407(k)(1)
06 Jun 2025
06 Jun 2025
Found that the allegation that a camera in a resident’s room violated privacy was not proven, as the camera was removed for privacy reasons during an unrelated check and stored for the resident’s return; no deficiencies were cited.
21 Aug 2020
21 Aug 2020
Identified infection control and staffing concerns during a video conference; no deficiencies cited.
16 Aug 2020
16 Aug 2020
Identified overall cleanliness, functioning utilities, adequate food and medications, and well-groomed residents. Noted one deficiency: a can of degreaser was found unlocked in memory care.
§
26 Nov 2024
26 Nov 2024
Found no evidence to support the allegation that residents' rooms were not adequately cleaned, since residents reported daily cleaning and some rooms and bathrooms were cleaned twice weekly.
24 Sept 2024
24 Sept 2024
Identified the allegation of failure to correct the deficiency, resulting in a $400 civil penalty for four days (09/21/2024–09/24/2024) with ongoing daily penalties until corrected.
01 May 2024
01 May 2024
Identified uncorrected issues at the site, including cracked tile near the shower, silver tape on floor tiles in several bedrooms, and lifting molding in the TV area, with civil penalties totaling $500 for failing to meet the correction deadline.
01 Apr 2021
01 Apr 2021
Investigated a complaint alleging the administrator failed to provide records and cooperate during an unannounced video visit conducted due to a shelter-in-place order; identified deficiencies and substantial delays in the investigation.
§ 87412(f)
06 Sept 2024
06 Sept 2024
Found no deficiencies after a health and safety check at the home. Observed one staff member in the front area preparing for a Bingo activity, residents in wheelchairs or beds with memory care residents watching TV, and a clean kitchen with a sufficient food supply.
15 Jan 2025
15 Jan 2025
Determined that an eviction notice did not meet regulatory requirements. Reviewed interviews and records to support this finding.
§ 87224(a)(2)
09 Aug 2024
09 Aug 2024
Identified a previously noted deficiency from an earlier inspection that remained unresolved by its due date. Arrived unannounced; licensee not available, an exit interview conducted, and appeal rights explained.
§ 87411(f)
08 May 2024
08 May 2024
Identified that a resident's private caregiver, who visits five days a week to provide daily living assistance, was fingerprint cleared but not associated to the home; the administrator admitted this gap. Cited deficiencies for this issue.
§ 1569.17
05 Mar 2025
05 Mar 2025
Found that a staff member did not provide privacy to a resident while in care. This conclusion was supported by witness statements, the resident's account, and video evidence showing the staff member handling the resident's phone in the room during a shower.
§ 87468.2(a)(1)
15 Aug 2025
15 Aug 2025
Identified an error from a prior complaint visit, amended the record to show that a required item was not added, and created a new document to record the citation.
§ 9058
§ 87224(a)(1)
01 May 2024
01 May 2024
Identified that the allegation that staff did not ensure a written care plan was completed for a resident; records show a written Plan of Care and related documents were completed on 04/16/24 for the resident.
06 Sept 2024
06 Sept 2024
Found that bankruptcy was filed on 07/09/2024 and that notices to the department, the Ombudsman, and residents were not sent within 2 business days, with a civil penalty of $2,000 assessed.
§ 1569.686(a)(3)
07 Aug 2025
07 Aug 2025
Identified a deficiency for not completing annual staff training by the due date and re-cited it. A case management visit occurred to review the finding.
§ 9058
§ 1569.626
05 Jun 2024
05 Jun 2024
Found that the home maintained safety with adequate lighting, proper hot water temperatures, accessible bathrooms, and secure storage for medications, sharps, and toxins, along with sufficient food supplies. Reviewed 10 resident records and 10 staff records, with nine staff having current first aid training, and updated administrative documents requested to be submitted by 06/12/2024.
§ 87411(f)
§ 87618(b)(3)
§ 1569.695(d)
06 Sept 2024
06 Sept 2024
Found that deficiencies from a prior inspection were not corrected by the due dates, but during a later unannounced visit no deficiencies were found.
29 Jul 2025
29 Jul 2025
Identified that a staff member was not associated with the site during a complaint follow-up. A deficiency was cited for this issue.
§ 9058
§
13 Oct 2020
13 Oct 2020
Investigated the allegation that a resident fell and sustained an injury due to lack of care and supervision; found no substantial evidence or independent witnesses to support the claim and determined the allegation UNSUBSTANTIATED.
01 May 2024
01 May 2024
Found that staff installed a bed rail on a resident's bed without a doctor's order, and the resident said the rail made them feel like they were in a cage; the bed rail was removed after concerns.
§ 87608(a)(3)
18 Jun 2021
18 Jun 2021
Found that 13 memory care residents were moved from the secured unit to an activity area near the front entrance and were left unsupervised for 20 minutes. Also noted that indoor temperatures were uncomfortably hot because the central air conditioning was not working.
§ 87303(a)
§ 87705(c)(4)
10 Apr 2025
10 Apr 2025
Identified that a complaint-related deficiency was not corrected by the due date, resulting in a civil penalty of $700 for 04/04/2025 through 04/10/2025 and ongoing daily penalties until corrected. An unannounced visit was conducted and an exit interview was held.
§ 9058
26 Nov 2024
26 Nov 2024
Investigated allegation that staff do not treat residents with respect. One resident reported loud singing by staff near their room, but other residents and staff indicated there was no disrespectful behavior, and singing was explained as happiness. Found insufficient evidence to support the allegation.
06 Mar 2025
06 Mar 2025
Identified that staff did not use proper sanitation practices when preparing and serving meals, risking contamination of resident food. Found the allegation to be true.
§ 87555(b)(9)
26 Nov 2024
26 Nov 2024
Found no evidence of retaliation against the resident; interviews with residents and staff indicated no retaliation or negative discussions.
26 Nov 2024
26 Nov 2024
Found unsubstantiated for three allegations—bathing assistance, dietary needs, and retaliation against a resident.
09 Aug 2024
09 Aug 2024
Identified that an appeal filed in May 2024 was denied in July 2024. Two deficiencies were cleared earlier, while one deficiency remained unresolved.
§ 80087(a)
12 May 2022
12 May 2022
Identified a cleaning product stored in a common bathroom in the memory care unit during an infection-control check.
§ 87705(f)(2)
09 Jul 2021
09 Jul 2021
Identified that an administrator change occurred in March 2021 but was not reported in writing to the licensing agency within 30 days; notification was provided in May 2021.
§
06 Jul 2023
06 Jul 2023
Found back and side yards cleared; a complaint poster, personal rights and non-discrimination notices were posted in all entry areas, including Memory Care and Independent Care units, and oxygen-in-use signs were placed outside bedrooms for residents on oxygen. Assessed a $100 civil penalty for failing to clear a deficiency.
05 Mar 2025
05 Mar 2025
Identified a previously cited food service deficiency that remained unaddressed, while staff were still trying to hire a cook.
§ 87555(b)(17)
26 Nov 2024
26 Nov 2024
Found that staff did not accord privacy to the resident when a male caregiver entered the shower room during the shower, causing the resident to cover up.
§ 87307(c)
26 Nov 2024
26 Nov 2024
Found insufficient evidence to prove the allegation that staff failed to safeguard residents' personal possessions.
29 Oct 2024
29 Oct 2024
Found that the allegation that the resident was uncomfortable and in pain while sitting in the wheelchair was not proven.
03 Jun 2025
03 Jun 2025
Found that the claim of stolen personal belongings lacked sufficient evidence to prove or disprove it. Noted that missing items were not listed on the resident’s personal property form, and staff were arranging reimbursement to the resident.
29 Mar 2024
29 Mar 2024
Found an unlocked disinfectant spray in the north wing, despite staff saying they had recently trained to secure toxic cleaners. Observed a resident in bed with padding against the wall, reportedly at the resident’s husband’s request due to Parkinson’s, highlighting safety issues.
§ 87705(f)(2)
§ 87608(1)(a)
26 Nov 2024
26 Nov 2024
Found illegal eviction occurred. The resident was discharged to a hospital and not allowed to return to the care setting, with no 30-day notice or exploration of alternative placement.
§ 87224(a)
29 Mar 2024
29 Mar 2024
Identified floor disrepair with cracks, tape, nails, and molding lifting in multiple resident rooms and at the end of the hall near the kitchen. Found that an incident from 11/15/2023 was not reported as required and not shared with the local ombudsman.
§ 80087(a)
§ 87211(b)
22 Aug 2020
22 Aug 2020
Found no deficiencies after an unannounced health and safety visit addressing infection control and staffing, with a meeting with the staff supervisor.
04 Dec 2024
04 Dec 2024
Found no deficiencies after an unannounced visit, with interviews of a staff member and the administrator; an exit interview was conducted.
08 May 2024
08 May 2024
Investigated allegations that a caregiver grabbed a resident roughly and pulled and tugged; witnesses were unavailable for interviews, but a written statement was provided, and police determined there were signs of abuse on the resident.
26 Nov 2024
26 Nov 2024
Identified concerns included not having enough wash cloths, limited variety of food, and staff not consistently treating residents with dignity.
§ 87307(a)(3)
§ 87555(b)(17)
§ 87468.1(a)(1)
24 Sept 2024
24 Sept 2024
Found deficiency in compliance with regulations, assessed civil penalties for failure to correct.
06 Sept 2024
06 Sept 2024
Cleared deficiencies from the past inspection were not found again during the recent visit.
09 Aug 2024
09 Aug 2024
Identified deficiencies during the visit were not corrected by the specified deadline.
§ 87411(f)
05 Jun 2024
05 Jun 2024
Conducted annual inspection found facility in compliance with regulations and standards.
§ 87411(f)
§ 87618(b)(3)
§ 1569.695(d)
08 May 2024
08 May 2024
Confirmed violation related to a caregiver not being properly cleared and associated with the facility.
§ 1569.17
01 May 2024
01 May 2024
Found deficiencies in the facility's flooring repairs and assessed civil penalties for failure to correct them.
11 Apr 2024
11 Apr 2024
Identified deficiencies were cited during a visit by the Department of Social Services.
§ 87407(k)(1)
§ 87405(a)
29 Mar 2024
29 Mar 2024
Confirmed multiple issues with the facility floor and staff not reporting an incident as required.
§ 87211(b)
§ 80087(a)
06 Jul 2023
06 Jul 2023
Identified deficiencies were corrected during the visit, and necessary documentation was provided to ensure compliance with licensing regulations.
21 Jun 2023
21 Jun 2023
Identified deficiencies in cleanliness and storage of hazardous materials during the inspection. Temperature, lighting, and medication storage were found to meet safety standards.
§ 1569.618(b)
§ 87468(c)(2)
§ 1569.618(b)(3)
§ 1569.618(a)
§ 87307(d)(6)
§ 87618(b)(3)
§ 87705(c)(6)
§ 1569.618(c)(3)
§ 87309(a)
18 Oct 2022
18 Oct 2022
Investigated allegations related to record-keeping of residents' funds, found insufficient evidence to determine whether violations occurred.
12 May 2022
12 May 2022
Observed cleaning product in common bathroom.
§ 87705(f)(2)
25 Apr 2022
25 Apr 2022
Confirmed a self-reported incident involving a resident's wound care management, leading to hospitalization and initiation of hospice services.
16 Jul 2021
16 Jul 2021
Reviewed incident of resident leaving facility unsupervised, resulting in repeat violation and civil penalty assessed.
§
09 Jul 2021
09 Jul 2021
Investigated allegations against the establishment found insufficient evidence to determine whether there was a violation by the administrator regarding working the required hours each week.
08 Jul 2021
08 Jul 2021
Conducted infection control inspection with no deficiencies. Staff and residents following COVID-19 protocols, facility in compliance with safety measures.
24 Jun 2021
24 Jun 2021
Found no evidence to support the allegation of an inoperable air conditioning unit. No deficiencies were cited during the visit.
18 Jun 2021
18 Jun 2021
Found an open delayed egress door in the north wing unattended by staff, with dementia residents wandering nearby. Advised facility staff to improve monitoring of memory care residents.
§
01 Apr 2021
01 Apr 2021
Investigated an allegation of neglect and lack of supervision resulting in injuries; insufficient evidence led to an unsubstantiated finding.
13 Oct 2020
13 Oct 2020
Found insufficient evidence to support allegation of lack of care and supervision leading to a resident's fall and injury.
22 Aug 2020
22 Aug 2020
No deficiencies were cited during the unannounced Health and Safety visit on 8/22/20.
21 Aug 2020
21 Aug 2020
Confirmed concerns were addressed during the video conference, and no deficiencies were found during the inspection.
16 Aug 2020
16 Aug 2020
Found a deficiency related to improper storage of cleaning supplies in the Memory Care unit during a recent check of the facility.
§
23 Oct 2019
23 Oct 2019
Confirmed incident where an individual left in a cab for an appointment not arranged by the facility.
03 Oct 2019
03 Oct 2019
LPAs conducted a health and safety check following a priority 1 complaint. No immediate concerns were found during the visit, and the facility was reported to be clean and well-maintained.
