Knowledgeable and helpful admissions and sales team
Clean, well-maintained interiors
Apartment-style units with full bathrooms and refrigerators
Welcoming, hotel-like décor and recent renovations
On-site housekeeping and laundry services
Engaging daytime activities and social programming
Regular religious services and community outings
Dining presentation and menu improvements under new chef
Responsive nursing and medical coordination
Secure Memory Care unit with controlled access
Convenient location near shopping and transportation
Family-like community atmosphere
Affordability and perceived value relative to comparables
Cons
Inconsistent meal quality and service continuity
Chronic staffing shortages and high staff turnover
Limited evening activities and low activity participation
Administrative communication and onboarding gaps
Periodic resident-fee increases without clear advance communication
Dining-room capacity constraints and assigned seating practices
Variability in staff professionalism and conduct
Noise intrusion from nearby thoroughfares
Limited outdoor green space and shaded areas
Unclear medication-administration policy communication
Summary of reviews
Overall impression: Savant of Woodland Hills is consistently described as a clean, well-appointed community with a welcoming, hotel-like atmosphere and a family-oriented culture. Families frequently highlight compassionate caregiving, helpful admissions staff, and a Memory Care unit designed with secure access. Many reviewers praised the facility’s aesthetics after renovations, the availability of apartment-style units with full baths, and on-site services such as housekeeping and laundry that support independent living.
Care and staff: Care quality is generally presented positively; caregivers and nursing staff are often characterized as attentive, supportive, and responsive, and several families described smooth clinical transitions from hospitals or SNFs. That said, reviewers also described operational patterns that affect day-to-day experience: staffing shortages and turnover were cited repeatedly as a factor that can stretch staff and affect service consistency. There is also variability in staff professionalism cited by reviewers — isolated conduct concerns were described alongside multiple accounts of exemplary, compassionate employees. Prospective families should inquire about current staffing levels, staff tenure, and supervision practices.
Dining and activities: Dining receives mixed but specific feedback. Multiple reviewers praised recent menu improvements under a new chef and generally enjoyable meals, while others noted past or intermittent declines in food quality and slow service at times. Dining-room size and seating arrangements were noted as limiting social flexibility for some residents. Daytime programming appears robust — bingo, games, guests for church services, outings, and specialty events are commonly cited — but evening options are more limited and activity attendance can be low in some units, especially Memory Care. If evening social engagement is important, clarify the weekly schedule and participation levels during a tour.
Facilities and location: The building’s interior upkeep, décor, and common spaces are strengths; the patio and fountain are recurring positive details. Physical layout includes a lighter-feeling Assisted Living floor and a secure Memory Care floor with staff-only access. Noted facility-level limitations include limited shaded outdoor green space and some noise intrusion from nearby Ventura Boulevard/freeway, which can impact quieter units. Ongoing renovations and landscaping are improving curb appeal, though construction periods created temporary uncertainty for a few families.
Management and policies: Reviews indicate active leadership efforts to organize operations, with some families citing supportive and visible directors while others experienced communication or onboarding lapses at move-in. A number of reviewers referenced fee increases (approximately 10% in one account) and recommended clearer advance communication about rate adjustments. There is also mention of unclear or inconsistently communicated medication-administration policies; prospective families should request written policy details and examples of how medication and pharmacy coordination are handled.
Notable patterns and recommendations: Strengths center on a caring workforce, clean facilities, a supportive admissions experience, and visible improvements to dining and decor. Weakness patterns to evaluate on a tour include staffing stability and ratios (particularly for evenings and Memory Care), evening activity offerings and participation, dining service continuity, administrative responsiveness during onboarding, and outdoor/quiet-space availability. Asking for a recent staffing roster, sample activity calendars for all time blocks, written dining and medication policies, and a walkthrough of outdoor areas will help clarify whether current operations match a family’s priorities.
Reviews written on Mirador
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Location
Savant of Woodland Hills is located at 21711 Ventura Blvd, Woodland Hills, CA, 91364.
People often ask...
Savant of Woodland Hills offers independent living, assisted living, and memory care.
There are 30 photos of Savant of Woodland Hills on Mirador.
Yes, Savant of Woodland Hills allows residents to age in place and adjust their level of care as needed.
The full address for this community is 21711 Ventura Blvd, Woodland Hills, CA 91364.
No, Savant of Woodland Hills does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated the allegations and found no deficiencies cited.
04 Aug 2026Complaint
04 Aug 2026Complaint
Investigated the allegations and concluded that the reported issues were unsubstantiated. No deficiencies were cited.
26 May 2026Inspection
26 May 2026Inspection
Identified deficiencies in medication storage and recordkeeping, including meds not kept in original containers, missing quantity logs with start dates, and a pill-count discrepancy.
Type B87465(h)(1)
14 May 2026Complaint
14 May 2026Complaint
Investigated a complaint and found no deficiencies.
08 Apr 2026Complaint
08 Apr 2026Complaint
Investigated and found no deficiencies.
26 Mar 2026Complaint
26 Mar 2026Complaint
Investigated allegations about food quality, timely care, resident relations, and staff communication; found no evidence of violations at this time.
11 Mar 2026Complaint
11 Mar 2026Complaint
Investigated allegation that staff did not adequately supervise a resident during meals; found insufficient evidence to support it.
11 Mar 2026Complaint
11 Mar 2026Complaint
Investigated an allegation that staff did not ensure prescribed medication was filled; interviews and a medication review found no evidence to support the claim.
14 Jan 2026Complaint
14 Jan 2026Complaint
Investigated a complaint about delayed response to resident calls and concerns about food supply; interviews and records showed residents sometimes waited up to 60 minutes for assistance and the call system sometimes failed, while food supplies were observed to be adequate.
Type B87468(a)(2)
14 Jan 2026Complaint
14 Jan 2026Complaint
Investigated the allegation that residents' rooms were not kept free of pests; findings showed ongoing pest control and most residents denied encountering bugs.
18 Dec 2025Inspection
18 Dec 2025Inspection
Found adequate food supplies, clean common areas, proper medication handling, and no deficiencies cited.
13 Jun 2025Complaint
13 Jun 2025Complaint
Investigated two allegations that staff did not document changes to a resident's condition and did not obtain consent before moving a resident to the memory care unit. The record showed insufficient evidence to support these claims.
23 May 2025Complaint
23 May 2025Complaint
Identified financial abuse by staff against residents, including unauthorized use of residents' credit cards. A police investigation and interviews supported the finding.
Type B87217(b)
01 Apr 2025Complaint
01 Apr 2025Complaint
Investigated the allegation that staff did not provide a refund.
28 Mar 2025Inspection
28 Mar 2025Inspection
Observed hot water temperatures in several bathrooms outside the required 105-120 degrees Fahrenheit range.
Type A87303(e)(2)
13 Feb 2025Complaint
13 Feb 2025Complaint
Identified that the memory care unit's main phone was inoperable for several days, limiting residents' and families' ability to communicate. Staff did not consistently supervise wandering residents, compromising privacy for isolated residents.
Type A87303(a)
Type A87464(f)(1)
Type B87468.1(a)(14)
Type B87468.2(a)(1)
13 Feb 2025Complaint
13 Feb 2025Complaint
Investigated three allegations: grooming not being met for residents, staff speak inappropriately to residents, and the facility was not kept free of mal odors. Interviews and observations showed residents were well groomed, treated with kindness, and no persistent odor detected; the allegations were unsubstantiated.
07 Feb 2025Complaint
07 Feb 2025Complaint
Investigated two allegations regarding staff training and treating residents with dignity and respect; found insufficient evidence to prove violations.
05 Feb 2025Complaint
05 Feb 2025Complaint
Identified ongoing plumbing problems and leaks that affected resident rooms, with toilets not flushing and sinks clogging. Maintenance requests were repeatedly submitted from January 2024 through October 2024.
Type B87303(e)(6)
05 Feb 2025Complaint
05 Feb 2025Complaint
Investigated claim about incontinence care; interviews and records did not provide a preponderance of evidence of neglect.
30 Jan 2025Complaint
30 Jan 2025Complaint
Investigated allegations that a resident did not receive timely medical care and that staff did not notify responsible parties or locked the resident in their room after an aggressive incident requiring emergency services. The investigation found insufficient evidence to support these claims.
15 Jan 2025Inspection
15 Jan 2025Inspection
Identified that a staff member who handles medications lacked a criminal record clearance. A livescan was submitted to obtain clearance.
Type A87355(e)(1)
19 Dec 2024Inspection
19 Dec 2024Inspection
Observed a change of ownership prelicensing visit at a three-level site with memory care, dining and common areas, and a capacity of 322 with a current census of 103.
04 Dec 2024Inspection
04 Dec 2024Inspection
Completed COMP II via CAB, confirming understanding of facility operation, admissions policies, staffing requirements & training, health conditions, general provisions, emergency preparedness, complaints & reporting, and pre-licensing readiness.
30 Oct 2024Inspection
30 Oct 2024Inspection
Identified deficiencies included missing criminal record clearances for two staff and improper PRN medication logging, with medications stored in pill boxes three days in advance.
Type A87355(e)
Type A87465(h)(5)
Type B87465(d)
30 Oct 2024Complaint
30 Oct 2024Complaint
Investigated an allegation that staff did not dispense medication as prescribed and that resident medical records and medication storage were not properly secured. Findings showed discrepancies in medication counts and that records and storage practices did not meet regulatory requirements.
Type A87465(h)(4)
Type A87465
26 Sept 2024Complaint
26 Sept 2024Complaint
Investigated complaints about pests and resident care; roaches were observed in kitchen areas and memory care, while other care-related concerns lacked sufficient evidence.
Type B87303(a)
26 Sept 2024Complaint
26 Sept 2024Complaint
Investigated the allegation of an unqualified administrator, the allegation that staff recorded an inappropriate video of a resident, and the allegations that staff did not complete required training and that mouthwash was made accessible to a resident. Findings did not establish that these violations occurred.
10 Sept 2024Complaint
10 Sept 2024Complaint
Identified the allegation that there were not enough dining room staff to serve residents' meals, resulting in delays.
Type B87555(b)(18)
10 Sept 2024Complaint
10 Sept 2024Complaint
Investigated that staff stole or misplaced a resident's personal property. Found that items were missing, a form documenting belongings was absent from the file, and staff discarded plants after they died.
Type B87217(b)
10 Sept 2024Complaint
10 Sept 2024Complaint
Investigated the allegation that staff did not properly address a scabies outbreak. Records and interviews did not prove the allegation.
31 Jul 2024Complaint
31 Jul 2024Complaint
Investigated an allegation that staff did not ensure meals were of good quantity and quality; interviews indicated lukewarm, inconsistent meals and small portions.
Type B87555(a)
31 May 2024Complaint
31 May 2024Complaint
Found that staff did not report the COVID-19 outbreak within 24 hours to the licensing agency and local health authorities as required.
Type A87211(a)(2)
31 May 2024Inspection
31 May 2024Inspection
Observed compliance with safety, health, and care standards during an unannounced annual visit, with records, medications, and resident bedrooms properly maintained and no deficiencies cited.
30 May 2024Inspection
30 May 2024Inspection
Identified deficiencies in medication recordkeeping and emergency planning, including missing dosage documentation for centrally stored medications and evacuation plan postings.
Type A87465(a)(6)
Type B1569.695(a)(1)
Type B87212(c)
15 Mar 2024Complaint
15 Mar 2024Complaint
Investigated allegations of improper incontinence care, improper medication assistance, inadequate meal service, and forcing residents to participate in activities; also investigated a resident leaving unassisted and delays in reporting to families.
Type A87468.2(a)(4)
Type B87211(a)(1)(D)
31 Jan 2024Complaint
31 Jan 2024Complaint
Investigated the allegation that staff did not obtain appropriate assistance for a resident engaging in self-risk behaviors and found insufficient evidence to support a violation.
24 Oct 2023Complaint
24 Oct 2023Complaint
Investigated an allegation of infection control failures; PPE availability and properly stored supplies were found after the first positive case.
24 Aug 2023Complaint
24 Aug 2023Complaint
Identified an allegation that trash bins did not have tight-fitting covers. Observed five of nineteen memory care units with trash cans lacking tight-fitting lids.
Type B87303(f)(3)
24 May 2023Inspection
24 May 2023Inspection
Identified admission of a resident with a prohibited health condition without an exception, expired non-perishable foods were present, and several personnel and administrator records were incomplete.
Type A87615(a)
Type B87412(a)
Type B87412(d)
Type B87555(b)(8)
10 May 2023Inspection
10 May 2023Inspection
Found multiple regulatory deficiencies, including incomplete health screenings and TB testing for staff, inadequate staff training, missing medical assessments and care plans for residents, missing bed rail orders, lack of PRN medication authorization, and missing quarterly emergency drills.
Type B87411(f)
Type B1569.625(b)(2)
Type B87458(b)(1)
Type B87463(a)
Type B87465(d)
Type B87705(c)(3)
Type B87608(a)(5)(A)
Type B1569.695(c)
Type B1569.626(a)
Type B1569.696(a)
14 Apr 2023Complaint
14 Apr 2023Complaint
Investigated the allegation that staff were not sufficient in numbers to meet residents' needs; interviews and shift schedules indicated staffing levels were adequate.
07 Mar 2023Complaint
07 Mar 2023Complaint
Investigated the allegation that residents' dietary needs were not met; interviews and observations showed that residents could request alternative meals and portions were prepared upon request.
07 Mar 2023Complaint
07 Mar 2023Complaint
Investigated the allegation that residents were not being provided adequate food and that vermin were present; found that residents could request alternative meals when needed, there was available food, and no evidence of rats was observed.
07 Mar 2023Complaint
07 Mar 2023Complaint
Investigated the allegations that staff did not meet residents' dietary needs and that meals were not served in a timely manner.
20 Jan 2023Complaint
20 Jan 2023Complaint
Investigated four allegations about quarantine for residents, cancellation of activities, communal dining, and food service. Findings described responses to Covid exposure and reviewed kitchen operations and meals.
21 Oct 2022Complaint
21 Oct 2022Complaint
Investigated an allegation that staff did not follow a resident's care plan; the available records and interviews did not establish a failure to follow the care plan.
13 Sept 2022Inspection
13 Sept 2022Inspection
Identified deficiencies related to self-administered medications and centrally stored medication logs affecting two residents.
Type A87465(a)(4)
Type B87465(h)(6)
13 Sept 2022Complaint
13 Sept 2022Complaint
Investigated a complaint about medication administration and timely prescription refills. Found insufficient evidence to support the allegations.
12 Aug 2022Complaint
12 Aug 2022Complaint
Investigated complaints about transportation, meals, and a fee increase.
03 Aug 2022Complaint
03 Aug 2022Complaint
Investigated concerns about care practices, including staff sleeping in a common area and the use of a room for sleeping. Interviews and observations suggested the claim about sleeping in a resident’s room had supporting evidence, while claims about changing clothes, repositioning, and room comfort had insufficient evidence.
Type B87307(a)(B)
19 Apr 2022Inspection
19 Apr 2022Inspection
Identified health and safety deficiencies, including hot water temperatures above 120 degrees Fahrenheit in restrooms, unsecured cleaning supplies and medications. Noted additional concerns with a damaged water heater door and an inoperable dishwasher, plus expired foods.
Type A87303(e)(2)
Type A87309(a)
Type A87465(h)(2)
Type A87355(e)(1)
Type B87307(d)(2)
Type B87555(b)(8)
14 Apr 2022Inspection
14 Apr 2022Inspection
Observed infection control measures, PPE availability, and cleaning protocols in place, with meals served both in rooms and on the patio.
24 Mar 2022Inspection
24 Mar 2022Inspection
Identified failures to report a resident’s hospice enrollment to the licensing agency, maintain hospice care records including a current hospice care plan, conduct a reappraisal after hospitalizations, and report two hospitalizations.
Type B87211(a)(1)
Type B87463(a)
Type B87633(h)
Type B87632(d)
24 Mar 2022Complaint
24 Mar 2022Complaint
Investigated a complaint alleging a resident sustained multiple pressure injuries while in care; records showed conflicting information and no clear evidence of facility neglect.
23 Mar 2022Complaint
23 Mar 2022Complaint
Investigated an allegation that a resident did not receive medications in a timely manner. Records showed medications were administered as prescribed for that resident, who was admitted to the hospital in the early morning of 4/25/2021 and did not return, and a medication audit of six memory care residents indicated timely administration.
18 Jan 2022Complaint
18 Jan 2022Complaint
Identified Neglect/Lack of Supervision due to inadequate care, resulting in multiple falls and head injuries for a former resident.
Type A1569.312(a)
Type B1569.2
Type B1569.49(f)
21 Dec 2021Complaint
21 Dec 2021Complaint
Investigated allegations of neglect and lack of supervision that led to a resident being hospitalized with multiple bruises.
Type A1569.312(a)
Type B1569.49(f)
Type B1569.2
21 Dec 2021Inspection
21 Dec 2021Inspection
Identified deficiencies related to not updating a resident's appraisal after a change in condition and not submitting required incident reports.
Type A87463(a)
Type B87211(a)(B)
03 Sept 2021Complaint
03 Sept 2021Complaint
Investigated the allegation that staff took a call pendant from a resident; found no evidence to support that the pendant was taken.
19 May 2021Inspection
19 May 2021Inspection
Identified safety and health deficiencies, including unsecured cleaning supplies and medications in multiple rooms, and insufficient non-perishable food. Also noted gaps in infection control and related signage.
Type A87309(a)
Type A87465(h)(2)
Type B87555(b)(26)
13 May 2021Inspection
13 May 2021Inspection
Observed insufficient posting of signs encouraging hand washing, cough/sneeze etiquette, physical distancing, and reporting acute respiratory illness. Noted that not all staff had N95 respirator fit testing.
07 Mar 2020Complaint
07 Mar 2020Complaint
Confirmed that the facility provided satisfactory food services and had no pests according to resident interviews and observations.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Savant of Woodland Hills. The information above has not been verified or approved by the owner or operator. For exact information, please contact Savant of Woodland Hills directly. There is no cost for this service. We are compensated by the community you select.
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