The reviews for Creekside Care Center are sharply divided, producing a strongly polarized overall picture. A substantial portion of reviewers describe highly positive experiences: attentive, compassionate staff; strong rehabilitation services (PT/OT/respiratory) that led to quick recovery and discharge home; helpful and communicative social work and administrative teams; and a family-centered approach that made residents and families feel supported. Multiple reviews single out specific employees by name for exemplary care and praise, and several reviewers note that new ownership or management changes appear to be driving improvements. Positive accounts frequently mention clean rooms, a pleasant backyard and gardening activities, music (piano), an active activity director, and a welcoming reception area, all contributing to a warm, home-like environment for recovery and skilled care.
Counterbalancing those positives are numerous, serious complaints describing neglectful, unsafe, and unsanitary conditions. Several reviews allege that call lights are routinely ignored or hidden, that patients were left in soiled diapers or with unattended feces, and that urine or other foul odors permeate portions of the facility. There are multiple reports of medication-related problems: missed or delayed doses, medications not ordered for multiple days, dropped or incomplete medication administration, and delays in providing pain relief. One review describes a hospitalization for sepsis and alleges falsified documentation—an especially serious claim echoed by an ex-staff perspective that describes sleeping nurses, unreliable night coverage, and a poor staff-to-patient ratio. These negative reports often emphasize staffing shortages, overworked employees, and inconsistent attention to resident needs, particularly overnight or after 9pm.
A recurring theme is inconsistency: many reviewers report exemplary, compassionate care from CNAs, nurses, therapists, and social workers, while others describe rude, inattentive, or untrained staff and even unsafe practices. This variability is reflected in accounts from families who felt well informed and supported contrasted with those who could not reach staff, received no callbacks, or experienced poor communication about their loved one’s condition. Several reviewers credit recent management changes with visible improvements, while others—some identifying themselves as former staff—strongly warn prospective families about systemic issues and even recommend closure unless conditions change.
Specific areas of strength are the rehabilitation services (multiple reports of PT/OT help restoring mobility and enabling patients to return home), an outstanding respiratory unit noted by some reviewers, and personal touches such as individualized attention, compassionate end-of-life or condolence interactions, and active engagement through activities and gardening. Conversely, specific recurring safety and quality concerns include medication mishandling, inadequate documentation or alleged falsification, unattended toileting needs, poor nighttime staffing, and environmental cleanliness problems in parts of the facility. These are not isolated one-off complaints in the review set and therefore merit particular attention for anyone evaluating this facility.
In summary, Creekside appears to produce two kinds of experiences: one where families encounter skilled, compassionate interdisciplinary teams, effective rehab, good administration, and a clean, pleasant environment—especially in the wake of reported management changes—and another where families face neglect, unsafe practices, severe staffing shortfalls, and unacceptable sanitation and medication management. The pattern suggests significant variability by shift, unit, or team. Prospective residents and families should weigh both sets of experiences carefully, seek specifics about current staffing levels, medication safety protocols, infection control and documentation practices, and, if possible, speak directly with current families or observe multiple shifts in person to confirm consistency of care.
