Overall sentiment across the reviews for Pierce Care / Pierce Memorial Baptist Home is mixed but leans positive with important, isolated, and serious negative concerns. Many reviewers consistently highlight strong clinical and rehabilitative capabilities: daily physical, occupational, and speech therapy is provided regularly, and the rehab team is described as outstanding and recovery-focused. Medical monitoring (blood pressure, weight, medication adjustments, mood tracking) and meticulous record-keeping are repeatedly praised. Several family members emphasize that staff monitored end-of-life issues attentively and provided conscientious, dignified care during residents' final days.
The staff receives frequent commendation for being caring, affectionate, and communicative. Multiple reviews call out individual employees by name (for example, nurse Gloria and Michele the cleaning lady), suggesting that personal relationships and staff kindness are memorable and meaningful to families. Reviewers report that staff listen to families, respect family wishes, and provide helpful discharge information. Behind-the-scenes teams and long-term care staff are described as exceptional, and the professionalism of many nurses and CNAs is emphasized.
Facility improvements are another clear theme: renovations and updates are repeatedly described as positive, with reviewers saying the renovations "improved standard of living exponentially" and made residents happier. The physical environment appears to be nicer and more comfortable after updates. Dining receives positive mentions as well — meals are described as delicious and there are dessert options. Activities such as a trunk-or-treat for children are noted as family-friendly touches that add to a sense of community.
However, the reviews also include serious negatives and notable inconsistencies. Several reviewers report communication breakdowns — some families were not updated about care, and at least one reviewer described nurses making disturbing comments. Short-staffing is mentioned, which may affect responsiveness and continuity of care. More alarmingly, there are allegations of deliberate concealment or poor transparency: one review accuses the facility of lying and covering up medical problems, and another mentions a claim of Legionnaire disease in the facility. Such allegations, while not corroborated in these summaries, are serious and contrast sharply with the otherwise positive testimonials.
There are also procedural and administrative concerns: one reviewer described a failure to get a death certificate to the cremation facility and a body being left waiting, creating additional distress for the family. Payment/insurance limitations are noted — specifically that the facility does not accept State Health Insurance (Medicaid) and that state insurance does not reimburse them well — which may impact access for some patients and could partially explain occasional staffing or resource constraints.
In sum, most reviewers praise the clinical care, rehabilitation services, individualized attention, compassionate staff, and improved facilities at Pierce Care. At the same time, a minority of reviews report serious issues around communication, staffing, administrative follow-through, and even allegations of cover-up and infection. These conflicting accounts create a pattern of generally good day-to-day care and environment punctuated by a few high-impact negative incidents or perceptions. Prospective residents and families should weigh the many positive testimonials about therapy, attentive staff, and renovated facilities against the negative reports, and consider asking the facility directly about staffing levels, infection control history, incident reporting/transparency practices, and insurance/ payment options before making a placement decision.
