Overall sentiment about Cherry Brook Health Care Center is mixed but leans positive on clinical and interpersonal care while raising consistent operational concerns. A large portion of reviewers praise the staff—describing nurses, nursing assistants, rehab therapists, receptionists and management as caring, compassionate, and professional. Multiple reviews single out the rehab program (PT/OT and outpatient therapy) as a strength, calling Cherry Brook "the best rehab" and noting energetic, encouraging therapists who deliver individualized, patient-focused care. Several family members and former residents explicitly state they would return or recommend the facility based on the quality of care and friendliness of the team.
Facility features and environment receive generally favorable comments: reviewers appreciate the small, intimate layout, wide hallways, comfortable room sizes, accessible outdoor areas, pleasant surroundings, and hospitality. Many reviewers also report that the building is clean and well-run, with a hardworking cleaning crew and very good reception and office staff. Proactive directors and visible advocates (one named staff member was highlighted) contribute to a perception of good leadership and communication in many cases.
However, there are recurring and significant concerns around staffing, responsiveness, and consistency. Several reviews describe understaffing, slow or unanswered call buttons, and instances where residents were reportedly left in urine for extended periods. A few reviews go further and allege neglectful or abusive behavior; these are serious accusations and represent extreme negative experiences amidst otherwise positive reports. Related operational issues include reports of rude employees, occasional refusal to assist residents (for example, moving a table that prevented eating), and at least one report of medication administration on an empty stomach. These accounts suggest that while many staff are praised, there are lapses in care and responsiveness that merit attention.
Dining and activities show a split picture. Multiple reviewers praise the meals as excellent and varied, and others praise the hospitality and food quality; yet a significant minority report poor meal quality, incorrect orders, or food that was essentially inedible. This inconsistency indicates variability in dining experience that could depend on shifts, specific units, or individual dietary needs. Activities are another mixed area: some reviewers mention engaging recreation programs and weekly bingo, while others note limited activities, no exercise options, and passive staff with few mobility-promoting opportunities. Transportation services are repeatedly noted as absent, which may be important for residents who need off-site appointments or family outings.
Patterns suggest variability between units, shifts, or time periods: the same facility is described as both very clean and hygienically poor by different reviewers, and as both wonderfully welcoming and occasionally unwelcoming or "rotten" in attitude. These contradictions point to inconsistent experiences—many families report exceptional care and express gratitude, while a smaller but vocal group reports troubling incidents and poor service. For prospective residents and families, this means Cherry Brook may provide excellent, compassionate rehabilitative and nursing care, especially in therapy programs, but could also have service and staffing gaps that impact daily comfort and responsiveness.
Recommendations for prospective residents or families: schedule an in-person tour and ask specific questions about current staffing ratios, call-button response times, dining accommodations, how they handle roommate conflicts, and what activities and exercise programs are available. Request recent surveys or inspection reports and ask management how they address complaints and ensure consistent meal service and hygiene standards. If possible, speak with recent family members or visitors to get current impressions. Overall, Cherry Brook appears to be a facility with many strengths in therapy, nursing compassion, and environment, but with important operational areas—staffing consistency, responsiveness, dining reliability, and activity offerings—that prospective residents should evaluate closely.
