Westview Health Care Center

    150 Ware Rd, Dayville, CT, 06241
    4.3 · 86 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Outstanding rehab, unacceptable long-term care

    I had excellent rehab - top-notch PT/aqua therapy, knowledgeable, caring therapists and a beautiful, convenient facility where my family felt welcome and I made real progress. But my long-term care experience was inconsistent and sometimes alarming: ignored food sensitivities and advance directives, mishandled UTIs/incontinence, poor COVID care, rude or unresponsive staff, spotty cleanliness, and confusing insurance/communication. I'd happily use their outpatient/therapy services again, but I would not trust them for extended nursing care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.26 · 86 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.1
    • Meals

      2.5
    • Amenities

      4.3
    • Value

      1.0

    Location

    Map showing location of Westview Health Care Center

    About Westview Health Care Center

    Westview Health Care Center in Dayville, Connecticut, has stood behind tall white pines since 1954 and offers skilled nursing care along with both short-term and long-term rehabilitation for up to 103 residents each day, including a separate 18-bed Subacute Rehabilitation Unit, and the place is known for its elegant but comfortable design, formal dining room with a baby grand piano, private and semi-private rooms, and a courtyard with gardens that people enjoy sitting in, and while the grounds and common areas are tidy and quiet, there's also plenty of therapy, recreation, and social activities for those who want them. The center is nonprofit and brings together over 76 staff, including more than twenty physicians, a Nurse Practitioner on site, and therapists who offer physical, occupational, massage, aquatic, and speech therapy, both as outpatients and inpatients, seven days a week, with services supporting everything from post-surgery recovery to adolescent and overuse injury programs, and even specialized care for dementia and hospice, which makes it possible to find help for many different needs all under one roof. You'll find the outpatient therapy and Aquatic Center open by appointment throughout the week, while the Sports Medicine Department handles more active injuries with modern equipment, and there's a focus on workers' compensation with ergonomic training and injury prevention, so businesses in the area lean on Westview for occupational health services, assessments, and quick evaluations.

    The staff practices comprehensive programs meant to improve patient safety and reduce injuries among both residents and employees, but it's worth noting the facility's recent inspection history, which includes 29 noted deficiencies, two infection-related deficiencies, a deficiency for not maintaining proper infection control, another for not following standards in nutrition and food sources, and a serious citation related to the quality of care for residents with mental or psychosocial needs, rated at an immediate jeopardy level, and these are important things for families to review, as they speak to areas where the facility must continue making improvements. The nurse staffing level is just below the state average, at 3.70 nurse hours per resident per day, and the nurse turnover rate is higher than typical, coming in at 41.3% compared to the 38.9% state average, which can sometimes affect consistency in care, although the facility does have a high overall staff-to-resident ratio. Residents have the option of formal dining with diverse menus, and in addition to the therapy and wellness programs, there's pet therapy, social opportunities, and tastefully furnished gathering spaces, so people can enjoy plenty of relaxed time or choose to stay busy and engaged as they like.

    The center keeps a reputation for high-quality rehabilitation, holding a "Five Star" designation and repeated state and national recognition as a top rehabilitation provider for many years, with specialized programs for musculoskeletal disorders, foot and ankle care, overuse injuries, speech and swallowing rehabilitation, and same-day outpatient appointments when needed, all supported by a team that includes administrative specialists like Christine Zadora and many experienced caregivers. Westview's mission focuses on helping people reach their best physical and mental potential, and while it certainly delivers a broad range of therapies and amenities, like a scenic courtyard and rooms that feel more like home and less like a hospital, it's clear the facility still faces challenges around infection controls, food safety, and mental health support, as regulators have noted. The location is convenient to Worcester, Hartford, and Providence, making it easy for families to visit, and the grounds give a touch of peace and privacy that many find appealing during a stay that could be either brief or long.

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