Overall sentiment is mixed but strongly polarized: many reviewers praise Westview Health Care Center for outstanding rehabilitation — especially physical therapy and aquatic therapy — while a significant minority report serious lapses in communication, staff behavior, and certain aspects of clinical care. The dominant positive thread across reviews is the quality of therapy services. Multiple reviewers specifically called out top-notch PT teams, knowledgeable therapists, and exceptional aquatic therapy (including a rehab pool with a built-in treadmill). Several named clinicians (John, Kayla, Lynn Kennedy, Nicole) and departments (Sports Medicine, outpatient aquatic PT) received glowing, specific praise. These accounts describe individualized one-on-one therapy, tailored programming, rapid pain relief, successful functional outcomes, and accelerated recovery that allowed patients to return home and resume daily activities. The facility’s gym and equipment are repeatedly described as superbly equipped, and reviewers frequently mention thorough doctor reviews and clear explanations of care plans.
Facility and amenity feedback is largely positive: reviewers note a clean, modern, and pleasant environment with large comfortable rooms, updated lighting, and contemporary equipment. The center offers family-friendly spaces and a welcoming waiting room, with many families reporting that staff go above and beyond. Activities and dining are recurring positives — reviewers mention many activities, take-out nights, and generally nutritious food — and some emphasize the facility’s strong reputation and convenient location near family. Several accounts highlight long-tenured, caring staff and a warm, supportive atmosphere, including compassionate end-of-life care and skilled outpatient services.
However, these strengths are counterbalanced by consistent reports of variability and problematic experiences that raise safety and quality concerns. A notable cluster of reviews describe poor communication — unreturned calls, lack of family updates after critical events such as strokes, and failures to notify physicians. Staffing problems are reported (shortages, unresponsiveness, inaccessible call buttons), and multiple reviewers recount rude or unsympathetic staff interactions. Some reviewers explicitly report that staff ignored patients’ legal directives or wishes, treated grieving family members poorly, or displayed a lack of accountability. These accounts suggest that while many staff are excellent, the experience can depend heavily on which employees are on duty.
Clinical and safety issues appear in several serious complaints. A few reviewers described inadequate rehab services (absence of occupational therapy, no walker assistance) and premature discharges that preceded falls and return to rehab. There are reports of persistent urinary tract infections with difficulty obtaining urine samples due to incontinence, and at least one reviewer described food sensitivities being ignored. Some families felt the facility was focused on admissions/occupancy rather than individualized patient best interest, and several described care as deplorable during the COVID-19 period. Administrative frustrations also appear: poor communication about insurance, billing stress, and at least one note that Medicaid was not accepted or payment was insufficient.
Taken together, the pattern is one of excellence in rehabilitation and therapy services for many patients, paired with inconsistent experiences in nursing, communication, and administrative areas. The facility earns high marks for clinical therapists, equipment, and many care outcomes, but some families experienced serious lapses that affected safety and trust. Prospective residents and families should weigh the strong therapy reputation and modern facilities against reports of variability in bedside manner, communication responsiveness, and certain clinical processes. It would be prudent to ask specific, practical questions upfront — for example, about occupational therapy availability, staffing levels for the unit, communication protocols with families and physicians, infection-control practices, and how the facility handles legal directives and discharge planning — to help gauge whether a given stay is likely to align with the positive experiences many reviewers describe.
