The Guilford House

    109 W Lake Ave, Guilford, CT, 06437
    3.3 · 49 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Great staff, inconsistent care, unsafe

    I had a very mixed experience. I found outstanding people - owner Carl, terrific therapists (Kathy), nurses like Laura and many warm, attentive aides - and the food, cleanliness and therapy can be excellent. But chronic understaffing, slow responses (long waits for bathroom/assistance), missed meds/documentation, rude or rough caregivers, poor rehab coordination and spotty family communication created serious safety and recovery concerns. In short: terrific staff and rehab at times, but inconsistent care and safety lapses prevent me from fully recommending it.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.27 · 49 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.1
    • Meals

      3.9
    • Amenities

      3.5
    • Value

      4.0

    Location

    Map showing location of The Guilford House

    About The Guilford House

    The Guilford House sits at 109 West Lake Avenue in Guilford, CT, and has beds for 75 residents, offering care for both short-term rehabilitation and long-term stays, and you'll find rooms like studios, studio deluxe, and one-bedroom apartments that can come furnished with private bathrooms, air conditioning, cable TV, kitchenettes, telephones, and Wi-Fi so residents have what they need without fuss, and they've got a strong and skilled team of registered nurses, practical nurses, and certified nursing assistants who help with daily activities, transfers, bathing, dressing, medication management, and other personal care, plus a 24-hour call and emergency alert system if someone ever needs help quickly, and every day there's physical, occupational, speech, and massage therapy right on-site, with a big space for therapy so everyone can move around safely. Meals here go beyond basic, since meals get made by a professional chef, and there's community and restaurant-style dining in the dining room, with options for special diets such as diabetes-friendly or for those with allergies, and they do their best to serve hearty, healthy food. They're a family-owned place, and they make an effort to support a home-like atmosphere, even encouraging families to visit and spend time, maybe out in the courtyard where people can eat, visit, or play a little bocce or when the weather's good.

    Hospice care, respite care, and IV therapy are available, along with help from physical and occupational therapists focused on helping each resident meet their own best goals for recovery and support. The secure memory unit has recently renovated rooms, including a serenity room and a garden room, which add to the sense of calm for residents who need a little extra care. Amenities go a long way here, since there's a spa, sauna, well-equipped wellness room, community garden, game room, movie theater, arts room, library, fitness room, and walking paths, and outdoor shared spaces where you'll likely see people gathering or enjoying a bit of fresh air, while indoors there's a spot for just about every activity, and Wi-Fi and cable help keep people connected. The community puts on plenty of activities-movie nights, arts programs, music, outdoor walks, and more, with many resident-run events and daily scheduled programs so folks can choose what suits them best. If someone needs to get out, transportation and parking are provided so the logistics aren't a worry, and there are also onsite support services like housekeeping, laundry, move-in coordination, family support, and even pet therapy to make the days more lively.

    Every resident has a personalized care plan since needs can differ, and the staff offers nursing supervision 12 to 16 hours a day, with someone always around for safety overnight, and the facility accepts Medicaid and Medicare for payment, making things a bit simpler for families. They've tried to make the living space feel welcoming, with both comfortable rooms and dedicated common areas, and support mobility and safety with features like handrails and wide halls. Tours can be set up to see the place, and friends or family are always welcomed during visits since support circles are seen as important to well-being. Services can be tailored for short-term rehab or long-term care, always with attention to comfort, spirit, and a bit of humor, in a setting that tries to keep things lively yet homey, so seniors who need help, company, or a little encouragement every day can find what they need at The Guilford House.

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