The reviews for Chelsea Place Care Center, LLC. present a strongly negative overall sentiment with recurring and severe complaints across medical care, staffing, facility cleanliness, and management practices. Numerous reviewers allege serious medical neglect — including extreme weight loss (one report of a resident declining to 66 pounds), malnutrition and dehydration, stage 4 pressure ulcers, pneumonia leading to ICU admission, and death. Several accounts describe delayed or denied medical evaluations, ignored physician orders (including requests for dietician evaluation or feeding tube), missed or delayed medications, and nursing unavailability. These reports indicate that, at least in several cases, residents’ clinical needs were not met in a timely or appropriate manner and that family pleas for escalated care were not always honored.
Staff behavior and communication are another major theme. Many reviewers describe rude, unresponsive, or even abusive staff interactions — ranging from mean or unempathetic nurses to allegations of inappropriate touching. There are repeated mentions of staff being difficult to reach by phone, long on-hold times, and abrupt or unfriendly reception. At the same time, a minority of reviewers singled out individual employees (for example, a receptionist named Jennifer, an employee named Anthony, and a few nurses described as "awesome") who provided good care or clear explanations. This pattern suggests inconsistency in staff behavior and care quality: some staff appear competent and caring, while others do not meet expectations.
Facility conditions and cleanliness concerns appear frequently and are severe in some reports. Reviewers allege cockroaches, mice/rats, urine smells, rooms not cleaned, and sanitary problems such as broken toilets and mattresses placed on the floor. There are particularly alarming claims — including reports of a dead resident left in a room overnight and rodents observed in patient rooms — that, if accurate, indicate systemic failures in infection control and resident monitoring. Several reviewers used strongly negative language ("dungeon-like," "hell on earth," "should be shut down") and described photos on the facility's website as misleading compared to on-site conditions.
Safety and basic care practices are questioned repeatedly. Reports include residents being denied restroom access, confined to wheelchairs and labeled fall risks preventing walking, and lack of appropriate supervision leading to falls or other unaddressed health deterioration. There are also multiple allegations of poor wound care and failure to comply with doctors’ orders. Some families reported having to call 911 when their relative became acutely sicker due to perceived delays or omissions in care and involving external authorities such as police, the Department of Public Health, and the ombudsman.
Dining and dietary management are specific points of concern, especially for residents with diabetes: reviewers stated diabetic meals were not provided for extended periods, inappropriate foods were served, and nutrition needs were inadequately addressed. Combined with reported weight loss and malnutrition, these complaints point to problems with meal planning, dietician services, or adherence to prescribed therapeutic diets.
Management, administration, and systemic issues are repeatedly criticized. Reviewers attribute many problems to being understaffed, staff being overworked and underpaid, and ownership or management prioritizing profit over care. Specific administrators were named in some reviews (for example, an administrator named Donna and a nurse manager named Jessica) in connection with delayed evaluations or care decisions. Families reported poor communication from management regarding residents’ conditions and, in some cases, no explanation provided after adverse events or deaths.
There are frequent allegations of unethical or illegal activity beyond neglect: reports include possible theft of resident belongings, illegal cigarette sales inside the facility, and concerns about financial exploitation. Several reviewers urged others to report the facility to health boards, to involve ombudsman services, or to avoid placing loved ones there. Notably, while many reviews are scathing and call for closure, a minority of reviews conveyed neutral or mildly positive experiences, noting that some staff were kind and that some residents were fine or well taken care of.
Overall, the dominant pattern from these reviews is a facility with significant and consistent negative reports in critical areas: medical care and supervision, hygiene and pest control, staff conduct and communication, and management responsiveness. The frequency and severity of allegations (including serious medical deterioration and death, according to reviewers) suggest systemic failures rather than isolated incidents in multiple family accounts. At the same time, occasional positive remarks about specific employees indicate inconsistency in staff quality rather than a uniformly poor workforce.
Given the nature of the complaints — especially those suggesting neglect, unsafe conditions, and failure to follow medical orders — reviewers repeatedly recommend external oversight (health department, ombudsman) and advise against placing vulnerable family members at this facility. Any prospective resident or family should carefully verify licensure and inspection records, request recent health inspection reports, ask for documentation of staffing levels and training, check for recent complaints or regulatory actions, and, if possible, visit unannounced to assess cleanliness and staff interactions firsthand. Families currently affected by the issues described in these reviews may wish to escalate concerns promptly to local long-term care regulators, the state Department of Public Health, and the long-term care ombudsman for investigation.
