Autumn Lake Healthcare at Madison

    34 Wildwood Ave, Madison, CT, 06443
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Excellent frontline care, inconsistent management

    I had a mixed experience. The facility is bright, airy and well run at the floor level - friendly, loving nurses, CNAs, rehab and recreation staff, great PT/OT, clean rooms, engaging activities and a beautiful courtyard. But management and staffing are inconsistent: I encountered theft/misplaced belongings, diet/medication and hygiene lapses (missed showers, soiled briefs), poor communication, billing surprises and occasional neglect. I'd recommend with caution - excellent frontline caregivers, but watch valuables, care plans and insist on clear communication from management.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    4.31 · 159 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      4.3
    • Meals

      2.8
    • Amenities

      3.9
    • Value

      2.3

    Location

    Map showing location of Autumn Lake Healthcare at Madison

    About Autumn Lake Healthcare at Madison

    Autumn Lake Healthcare at Madison sits on Wildwood Avenue in Madison, Connecticut, and has a calming, suburban setting close to the coast, and you'll notice right when you come up the walkway that it's got a welcoming courtyard and looks like a place set up for comfort and relaxation, with warm spaces both indoors and out. The facility's licensed for 90 certified beds and focuses mainly on nursing home care and rehabilitation, and they call themselves a Skilled Nursing Facility and a Physical Medicine and Rehabilitation Clinic. Autumn Lake Healthcare at Madison belongs to a bigger network of centers spread over Connecticut, New Jersey, Maryland, West Virginia, and Wisconsin, and they've even got other Autumn Lake facilities with names like Berkeley Heights, Oceanview, and Carneys Point, so you can find them in quite a few states.

    The staff, which includes nurses, therapists, and physicians, offers round-the-clock care, but lately there's been a nurse turnover rate of 52.5%, which is higher than the state average, and daily nurse staffing comes to around 3.49 hours per resident per day, which is a bit less than the state average too, and that tells you they've had some trouble keeping the same nurses and keeping nursing hours higher. Mark Schwartz has managed the facility since November 2023, and the official owners are Kc Derby Ct Al Opco Jv Llc, with another company called Aut Ct7 Holdings Llc involved as indirect owners, and they license their name out to Autumn Lake Healthcare Facilities, which is a management company handling non-healthcare services.

    The facility is promoted as having enhanced comfort and safety, and you'll find a 24-hour emergency alert and response system in place. Amenities are designed to support residents, and there's a gym with modern rehabilitative equipment, and a daily calendar of activities so residents have something to do, both inside and outside. The therapy team uses personalized recovery plans that change as residents get better, and the rehabilitation programs focus on hands-on, outcome-focused care with board-certified specialists handling complex medical conditions and advanced care programs. They offer skilled therapy, pain management, restorative care, wound care, IV therapy, stroke recovery, orthopedic rehab, and help with managing diabetes and bariatric needs, plus specialized care like audiology, dental, vision, psychiatric, podiatry, and respiratory services, and they're also set up for wound care and colostomy care. Doctors and the therapy teams work together to help people recover strength, balance, and independence, and there's both long-term care and short-term, post-hospital rehabilitation, as well as respite care, hospice, palliative care, and sub-acute rehabilitation services. Staff members mostly speak English but some know other languages too, and they work to keep things feeling homelike and active for residents.

    Autumn Lake Healthcare at Madison takes Medicare, Medicaid, private insurance, and private pay, though they're not accepting new patients at this time, but you can still ask about future openings and they keep their online directory up to date monthly. Despite the good points, the facility's got a history of state inspection deficiencies, with 55 found on record, including two infection control issues and several deficiencies noted about resident safety and resident rights, such as not always reporting health changes in a timely manner to residents, families, or physicians and not always protecting residents from abuse, neglect, or exploitation. Recent complaint reports have pointed out these safety and care concerns, so it's important to pay attention to inspection reports along with the facility's medical, therapy, and activity offerings when considering a placement.

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