Touchpoints at Manchester

    333 Bidwell St, Manchester, CT, 06040
    2.8 · 35 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Excellent therapy, appalling basic care

    My stay was a mix of excellent therapy and appalling basic care. The PT/OT team and staff like Rhoda and Margaret were compassionate and instrumental in my recovery, but the facility itself was dirty (filthy bathrooms, bugs, peeling paint), understaffed, and often neglectful-bathing and hygiene were skipped, medications mishandled, call bells ignored, and discharge/communication was a disaster. I felt unsafe and had to correct medication and paperwork multiple times; I would not trust this place for long-term care, though its therapy team is outstanding if you can tolerate the rest.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.83 · 35 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      2.7
    • Meals

      2.2
    • Amenities

      1.0
    • Value

      2.8

    Location

    Map showing location of Touchpoints at Manchester

    About Touchpoints at Manchester

    Touchpoints at Manchester, founded in 2011, stands at 333 Bidwell Street and has 131 beds. This nursing home, part of the iCare Health Network, offers inpatient nursing and rehabilitative care for those who need ongoing health services. Residents can get care for their physical, emotional, and social needs, and they can stay in private rooms. The staff keeps communication open between residents, families, and themselves, working together as an interdisciplinary team to make sure each person has a care plan that fits their unique needs. Touchpoints at Manchester serves veterans through a VA contract, offers hospice care, and helps those with complex issues like congestive heart failure, COPD, and those recovering from heart surgery. The home features unique programs like Touchpoints Rehab and Touchpoints Therapy, which give both inpatient and outpatient physical, occupational, and speech therapy. For those facing joint or spinal surgery, the "Beyond the Joint" Prehab and Prebook program aims to help residents gain strength before procedures. There are special services for those with Alzheimer's and dementia through the Greater Hartford Memory Care Center and MissionCare Health supports justice-involved and hard-to-place individuals who need long-term care. They also run respite care to give family caregivers a break and provide help for relocating residents through their Relocation Guide. Touchpoints at Manchester is managed by iCare Management, LLC, and rates among the community reflect a range of experiences, with a current review average of 2.3 out of 12 reviews. While there's a broad set of programs and therapies, experiences may vary, and it may help to look deeper into the facility to see if it fits certain needs.

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