iCare Health Network

    341 Bidwell St, Manchester, CT, 06040
    2.5 · 12 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Unclean, unsafe, understaffed; good nurses.

    I visited a loved one and had a mostly terrible experience: food often cold, long nurse wait times and severe understaffing (I was told one nurse for many patients), old furniture, hallways smelling of urine, dirty rooms and common areas with roaches and stained cups, medication mix-ups, unprofessional or incompetent supervisors/staff, and poor communication - very hard to reach a live person and no medication lists provided. The bedside nurses I met were excellent and the Alzheimer's unit felt secure, but overall cleanliness, management, and safety issues left me unwilling to recommend this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.50 · 12 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.2
    • Staff

      2.4
    • Meals

      2.5
    • Amenities

      1.0
    • Value

      2.5

    Location

    Map showing location of iCare Health Network

    About iCare Health Network

    iCare Health Network runs a group of skilled nursing and long-term care centers, and they've got their own way of doing things, using names like Touchpoints Rehab and Touchpoints Therapy for their trusted rehab programs, and they really lay out the details for folks with the Resident Relocation Guide if someone needs to move in from another spot, which sure helps families keep things organized when switching care settings, and their main focus is on healthcare, which means you'll find programs for all sorts of needs like short-term rehab, long-term care, and specific support for things like COPD, congestive heart failure, and post-surgery recovery, and the teams there use a group approach with staff like nurses, therapists, and social workers all working together. The company got started in 2001 and they've stayed privately owned, with headquarters up in Manchester, Connecticut, and there's a pretty big team across the network, working at about eleven sites in Connecticut and a few in Massachusetts and Vermont, including places like Touchpoints at Bloomfield, Manchester, Chestnut, as well as Silver Springs Care Center, 60 West, Westside Care Center, and others, plus MissionCare at Holyoke, which is a special skilled nursing spot. There's a strong focus on memory care at the Greater Hartford Memory Care Centers for folks living with Alzheimer's or similar conditions, and it's interesting how they also have clinical programs for justice-involved or hard-to-place adults, and support for people who need help with behavioral health or substance use. Touchpoints Rehab is known for inpatient and outpatient therapy, including physical, occupational, and speech therapy, and they go into areas like cardiac, pulmonary, neurologic, and orthopedic rehab, as well as a "Beyond the Joint" program to help get your strength up before joint or spinal surgeries. The company also manages nursing home consulting, healthcare operations, therapy services, food help, pain management, mental health, respite care, hospice care, and offers complex care and transitional services, and you can see they try to keep up a high standard for all their clinical programs, focusing a lot on customer satisfaction, teamwork, and quality improvement through their own management methods. They've got material like brochures and guides to make things easier for professionals making referrals and for moving folks in, and they make sure every service is tailored to each person's needs, no matter how simple or complex, and that kind of attention runs through all their locations, whether it's regular long-term care, special rehab after an operation, or full support for people needing a safe place because of memory loss or health problems that need a lot of oversight.

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