Complete Care at Middlebury, located in Middlebury, is a senior living community with 58 certified beds and an average daily census of about 55 residents, offering a range of care like long-term care, subacute rehab, stroke recovery, cardiac care, orthopedic rehab, respiratory care, wound care, hospice care, renal care, and dementia care, as well as therapy services including diathermy and E-Stim therapy. The facility is owned directly by Pc Middlebury Opco LLC and indirectly by several other entities, with Complete Care as its main affiliate, and the management team includes a variety of healthcare and support professionals like the Administrator, Director of Nursing, Director of Admissions and Marketing, Director of Social Services, Director of Rehabilitation, Director of Maintenance, Dietician, and others, all working together to meet residents' needs. The staff at Complete Care at Middlebury show both dedication and longevity, as many have been caring for residents for years and work to build relationships with residents through a hands-on and frequent site visit approach, striving to create a family-like environment by treating both residents and staff with respect.
The facility has a nurse turnover rate of 56.9% and provides 3.61 nurse hours per resident per day, and inspection reports have noted deficiencies, some related to infection control and federal standard violations, but the community runs infection prevention programs and tries to use evidence-based practices and ongoing clinical training to improve care. Residents have access to pharmacy services, licensed nursing, specialized care programs, personalized care plans, and a full calendar of daily recreational and social activities, along with assistance with daily activities and healthcare support services. Amenities on site include a beautiful fitness center for building strength and new skills, a five-star dining room with adaptable menus to meet dietary needs, and a comfortable living environment where the team focuses on mental, physical, social, and spiritual wellness, even providing pet therapy for those who enjoy it.
Complete Care at Middlebury makes sure residents can get specialized care from a team of physicians, therapists, and specialists who are on-site during the day and on call as needed, and they collaborate with local hospitals for increased care options when necessary. The facility encourages families and future residents to visit by booking a guided tour and is known for staying accessible and responsive to any questions or concerns that come up. With a focus on reliable, high-quality, and compassionate care, the team works hard to meet residents' needs, build strong relationships, and provide services in an environment where everyone feels welcomed and valued.
