Water’s Edge Center for Health and Rehabilitation

    111 Church St, Middletown, CT, 06457
    4.0 · 99 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    3.0

    Good clinical care, poor operations

    I had a mixed experience. The building and shower rooms were very clean, therapy (PT/OT) and wound care were excellent, and many nurses/CNAs (Jessenia and Anthony stood out) were compassionate, attentive, and engaging - activities and daily updates were helpful and mobility improved. However, meds were often late or incomplete, call bells and water/room requests were slow to be answered, rooms could be uncomfortably hot/dry, and I noticed maintenance lapses (lights/doors left open). Staffing and phone/administrative communication felt inconsistent and the food was hit-or-miss. Overall: strong clinical and compassionate care in parts, but expect operational and communication problems - visit and ask specific questions before deciding.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.99 · 99 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      4.2
    • Meals

      3.1
    • Amenities

      3.1
    • Value

      2.3

    Location

    Map showing location of Water’s Edge Center for Health and Rehabilitation

    About Water’s Edge Center for Health and Rehabilitation

    Water's Edge Center for Health and Rehabilitation sits at 111 Church Street in Middletown, Connecticut, and this place provides care and housing for seniors who want to stay active or need extra help, so it's kind of a mix of long-term care, skilled nursing, and short-term rehabilitation, and the staff speaks English. The Center has 150 beds and offers around-the-clock nursing care for people with chronic illnesses or disabilities. Memory care services help seniors with Alzheimer's disease or other types of dementia, keeping them safe in a specialized secured unit with features in place to reduce confusion and prevent wandering, and there's also a locked dementia unit, so families get some peace of mind about safety. There's care for brain injury, hospice, incontinence concerns, wound treatment, pulmonary issues, IV antibiotics, sepsis, medication management, and, when possible, you can get in-house podiatry, dentistry, optometry, hairdressing, as well as medical director and psychiatry rounds. People with diabetes, wounds, or those who need things like pulmonary therapy or even pet therapy will find those provided when available, and services expand to therapy programs for rehabilitation after surgery or a hospital stay, short-term or long-term as needed. The Passport to Home post-discharge program and their Passport™ approach connect people and families with care and rehab resources, and there's home health support too, which includes nurse practitioner visits within 24 to 48 hours, telehealth, remote monitoring, and materials for chronic care and therapy.

    Meals here are nutritious and made with quality ingredients, and there are dietary and nutrition management services to help meet different health needs, while daily recreational activities keep life interesting and give residents variety, aiming to support both emotional and physical wellbeing. Amenities include social services, family support, support with insurance issues, physical and emotional care, and a plan to encourage each resident's individuality and dignity, and for folks looking for a comfortable environment to heal or live, the staff-headed by Center Administrator Rich Dimeo-aims to be both skilled and compassionate, encouraging every guest to become stronger and brighter in their own way. The Center belongs to the Middlesex Health and Hartford HealthCare Preferred Provider Networks, plus it's a National Health Care Associates member, so families often get access to lots of post-acute resources and care connections. Water's Edge has several awards: the Best of Senior Living, Best of Senior Living All Star award, Vohra Wound Physicians Center of Excellence, a 5 Stars Quality Measure from CMS, and the McKnight's Excellence in Technology Award for its work with Circadia Health, and the facility is known as a Certified Great Place to Work.

    Insurance and payments here include Medicare, Medicaid, private insurance, self-pay, and some HMO plans, and there's guidance about long-term care options and caregiving. Right now, new patients aren't being accepted, but the office usually has available hours to help families already part of the community. With a rating of 3.2 out of 5 from 32 reviews, Water's Edge Center for Health and Rehabilitation has its strengths and its share of challenges, like any similar facility, and the team works to provide care for every resident in a safe, supportive, and respectful way, without a lot of fuss or hype, just steady service and a wide range of health and support options for seniors in Middletown who need them.

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