Harbor Side Residential Care Home

    14 Godfrey St, Mystic, CT, 06355
    4.0 · 4 reviews
    • Independent living
    • Assisted living
    AnonymousLoved one of resident
    5.0

    Gorgeous facility, caring staff, homey

    I love this place - the facility is gorgeous, immaculately kept, with a perfect location, great view, front porch, large-window seating area and gardening beds that make it feel like home. The staff are genuinely caring, patient and enthusiastic, the activities foster real camaraderie, residents feel like family, and I feel amazing when I come in.

    Pricing

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    Amenities

    4.00 · 4 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      3.7
    • Meals

      4.0
    • Amenities

      5.0
    • Value

      4.0

    Pros

    • Understanding and patient staff
    • Caring and empathetic staff
    • Enthusiastic staff
    • Genuine, family-like relationships with residents
    • Immaculately kept facility
    • Gorgeous facility and great views
    • Bright seating areas with large windows
    • Inviting front porch and outdoor spaces
    • Gardening beds / opportunities for gardening
    • Active programs and camaraderie among residents
    • Location described as perfect
    • Enhances residents' quality of life
    • Compared favorably to other care options

    Cons

    • Allegations of dishonesty (lies)
    • Unorganized operations or management
    • Rude staff or personnel (reported)
    • Staff described as oblivious in at least one report
    • At least one reviewer would not recommend the facility
    • Inconsistent experiences reported across reviewers

    Summary review

    Overall sentiment in the supplied reviews is predominantly positive but punctuated by a strong negative outlier. Multiple reviewers praise the staff repeatedly using terms such as understanding, patient, caring, empathetic and enthusiastic. Several comments emphasize that staff create a family-like atmosphere and that residents appear to enjoy camaraderie and social connection. These consistent references to compassionate caregiving suggest a high perceived level of day-to-day personal attention and emotional support for residents.

    The physical environment is another recurring strength. The facility is described as gorgeous and immaculately kept, with aesthetic and functional features that contribute to resident well-being: large windows providing bright seating areas, an inviting front porch, gardening beds, and an appealing view. The location is called "perfect" by some reviewers, and reviewers specifically note that the setting and amenities enhance residents' quality of life. The positive descriptions also include that Harbor Side compares favorably to other options, indicating that several reviewers see it as superior in at least some respects.

    Activities and social life are highlighted as assets: reviewers mention activities and camaraderie among residents, implying a program of engagement that helps sustain social connections. Gardening beds are mentioned specifically, which suggests at least some outdoor or horticultural programming that residents enjoy. While the reviews praise activities and social atmosphere, there are no explicit comments about dining, menus, food quality, or nutrition; therefore, dining cannot be reliably assessed from these summaries.

    However, the review set includes a direct and starkly negative summary that raises important concerns: words such as "lies," "unorganized," "rude," and "oblivious" appear in one summary and that reviewer explicitly states "not recommended." This introduces a notable contrast with the otherwise positive picture and points to potential inconsistencies in experience. The negative language addresses trust, organization, and staff behavior — areas that, if accurate, could meaningfully affect care quality and family confidence.

    Taken together, the pattern suggests a facility that many find warm, well-maintained, and life-enhancing, with strengths in staff compassion, pleasant facilities, activities, and location. At the same time, the presence of a severe negative report signals possible variability in service or an isolated serious incident. Such divergence can result from differences across shifts, particular staff members, timing, resident needs, or an unresolved complaint. Prospective residents and families should consider visiting multiple times (including evenings/weekends), asking for references, inquiring about staffing levels and turnover, and exploring the facility’s complaint-resolution and quality-monitoring practices to reconcile the generally favorable reviews with the troubling negative report.

    Location

    Map showing location of Harbor Side Residential Care Home

    About Harbor Side Residential Care Home

    Harbor Side Residential Care Home sits right in Mystic, Connecticut, in a lovely harbor area with plenty of charm and long history, because the building itself was built way back in 1898, so you really get that sense of place when you come in, and you notice it's been kept up in a way that still allows for modern comfort, like having central air, a heated and cooled basement, and handy features like an elevator, accessible bathrooms, hallways plenty wide for folks with different needs, grab bars, and a system for emergency alerts, which probably offers peace of mind to both residents and their loved ones. This home has 25 beds, with five private rooms at about 150 square feet each, and ten semi-private rooms at 250 square feet, those larger rooms even have a Jack and Jill shared setup for the toilet between them, lots of little details that make living easier for folks who count on both privacy and community, and every room comes ready with a bed, nightstand, chair, and armoire already set up, so new residents can add their own touches to make it feel like home. The whole place is for people aged 55 and up, with services providing help with day-to-day activities like bathing, dressing, moving around, and medication management, along with non-ambulatory and mild cognitive care, memory care, and even a hospice or dementia waiver, so it really fits a range of support needs, and families can take a break thanks to the respite care programs, which means you don't have to worry about leaving someone without proper care if you need some time off.

    Meals are served three times a day and folks can count on special diets for allergies or diabetes, and weekly housekeeping comes standard along with in-house laundry, so chores don't pile up and the basics like heat, hot water, electricity, Wi-Fi, trash, and internet are bundled in. The place has several floor plans with private and shared rooms, six total types, and there are communal spaces like a dining room and arts room, where residents might gather for painting, gardening, card games, trivia nights, and movie nights, keeping the days interesting and giving people a reason to get out and see one another. There's a focus on a homelike, personal environment, with staff around the clock and an approach that lets people keep some independence as long as possible, but step in for more help as it's needed, with care being pretty adaptable and offered on an a la carte basis.

    Harbor Side Residential Care Home helps residents get to appointments with scheduled local transportation, has a barber/salon for grooming, and supports comfort and day-to-day life with walking paths, gardening spaces, and an arts room, trying to keep folks both safe and connected to things they enjoy. The property has some formal touches, like a formal dining room and a fireplace in the main area, while an elevator and wide doors make movement easier for those with walkers or wheelchairs. The facility is licensed for both independent and assisted living, and is part of the Mirador Living group. Reviewers give it an overall rating of about 4.0, with staff, care, and building ratings that reflect a reliable, competent place, and meals get a 3.8, showing honest variation in satisfaction, because nothing's perfect but people seem generally pleased. This community, sitting at 14 Godfrey Street in Mystic, is geared toward a peaceful, steady routine for seniors, aiming to strike a balance between personal help, community activity, and as much independence as each person wants or is able to manage.

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