Overall sentiment in the reviews is highly polarized: a large number of reports describe compassionate, skilled staff and excellent rehabilitation results, while another substantial set of reviews raise serious safety, cleanliness, and management concerns. Many reviewers praise individual employees and teams — particularly physical therapy, recreation, social work/advocacy, and some nurses/CNAs — and attribute good recoveries and positive experiences to those staff. However, there are recurring and specific negative patterns that point to systemic problems in parts of the facility, including understaffing, breakdowns in maintenance and security, inconsistent management responsiveness, and occasional severe clinical failures.
Care quality and staffing: Multiple reviewers report excellent hands-on care from CNAs, many attentive nurses, and a high-performing rehab team that helped patients regain mobility and return home. Physical and occupational therapy are repeatedly cited as standout departments, and specific therapists and nurses receive individual commendations. At the same time, a large and concerning subset of reviews describes chronic understaffing, overworked CNAs, missed checks, delayed or incorrect medications, nonfunctional nurse call buttons, and staff who are unresponsive or hostile. Several reviewers describe extreme clinical adverse outcomes (catheter mishandling leading to sepsis, severe dehydration requiring transfusion or hospitalization, alleged deaths or life-threatening neglect), which are serious red flags that contrast sharply with other accounts of strong clinical performance. The pattern suggests variability by unit, shift, and time — some wings and times provide excellent care, while others appear to suffer from significant staffing and competence issues.
Facilities, cleanliness, and maintenance: Many reviewers praise the facility’s renovated areas, private rooms, modern rehab gym, and pleasant outdoor courtyard. These elements contribute to positive rehabilitation experiences and overall satisfaction for some residents. Conversely, many other reviewers describe dirty rooms, unclean bathrooms, holes in mattresses, garbage on food trays, missing cleaning on admission, non-working room phones, broken locks and remotes, and climate control failures (reports of wards without air conditioning or excessive heat). There are also alarming notes of an unsafe environment: reports of homeless people or people using drugs near or inside the facility, people drinking liquor and using crack in the gate area, strange men found in a resident’s room, and theft or removal of personal items. These maintenance and security concerns compound clinical risks when coupled with staffing shortages.
Safety, security, and property concerns: A consistent set of reviews identify theft of belongings, missing clothes, batteries removed from remotes, and broken or unusable locks. Several reviewers reported that call buttons were out of reach or not functioning, and that staff did not respond even after complaints. Reports of drug activity in/around the facility, people found in resident rooms, and shared bathrooms with unsafe individuals raise serious security questions. Some reviewers explicitly advised caution and suggested checking Medicare/state inspection records. These safety and security issues appear to be among the most consistent and consequential negative themes.
Dining, activities, and quality-of-life: Recreational programming and recreation staff receive strong praise in many reviews: activities were entertaining, staff like Erin and the recreation team went above and beyond, and recreation was credited with improving mood and mental well-being. Therapy and recreation are frequently cited as reasons families would return for short-term rehab. In contrast, the dining experience is one of the most commonly criticized aspects: many reviewers call the food the "worst," describe cold or missing meals, overly repetitive menus (e.g., too much chicken), tiny portions, and limited choices. Housekeeping and food service appear inconsistent across units and shifts — excellent in some reports and poor in others.
Management, communication, and administration: There is a split narrative about leadership and communication. Many reviewers singled out social work and advocacy staff (notably Stephanie Bates and regional advocate Erin) and certain administrators as exceptionally responsive, supportive, and instrumental in coordinating care and solving problems. Those positive accounts frequently mention staff who text, coordinate effectively, and facilitate timely discharges. Conversely, many other reviewers report unresponsive administration, rude office staff, poor transfer coordination, unanswered phone calls, misinformation, and a lack of empathy or accountability. Several reviewers described being billed despite poor outcomes or alleged negligence, and a few mentioned verbal reprimands or hostile interactions from supervisors. These mixed experiences suggest variability in managerial responsiveness and an uneven culture of accountability.
Variability and patterns: A major cross-cutting theme is inconsistency: experiences vary widely by floor, shift, and even by individual staff members. Multiple reviewers contrasted strong first-floor teams with weaker experiences on other floors, or praised specific staff while condemning others. This inconsistency makes it difficult to generalize — the facility can deliver excellent rehab and compassionate care for some residents, while other residents may experience neglect, unsafe conditions, or serious clinical lapses. Prospective residents and families repeatedly advised performing independent checks (Medicare/state reports), visiting in person, asking about staffing ratios, security measures, maintenance schedules, and how the facility addresses complaints.
Bottom line and guidance for families: Advanced Center for Nursing and Rehabilitation shows real strengths — a capable and often outstanding rehab program, dedicated recreation and advocacy staff, newly renovated spaces, and many employees who clearly care and make measurable differences. However, the volume and severity of negative reports (not only cleanliness and food complaints but also theft, drug activity, broken safety equipment, clinical errors leading to sepsis or hospitalization, and allegations of death or severe negligence) are significant and cannot be ignored. The facility appears to be a place of extremes: it can be excellent under strong staff and management, but it can also fail dangerously under conditions of understaffing, poor maintenance, or weak supervision.
Recommendation: If considering this facility, do an in-person tour at different times of day and on different shifts, ask specifically about staffing ratios, recent state inspection results and incident reports, security procedures, maintenance response times, and how complaints are escalated and resolved. Speak directly with social work or the resident advocate and seek references from recent families who had stays on the same unit/wing you are considering. For short-term rehab where the well-reviewed therapy team and advocates are available, many reviewers had very positive outcomes. For long-term placement, weigh the facility’s positive therapeutic capabilities against the documented safety, cleanliness, and management inconsistencies and examine public quality metrics carefully before deciding.
