Candlewood Valley Health & Rehabilitation Center

    30 Park Lane East, New Milford, CT, 06776
    3.6 · 12 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Caring staff, understaffed, management issues

    I moved my mom here when it was excellent, but under new management it's slipped - chronically understaffed, long care delays (hours waiting in a wet diaper), and upper management often unresponsive. That said, the aides, nurses and rehab staff are hardworking, caring and attentive; therapy, meals and activities are good, and the facility is exceptionally clean and secure. Rooms are hospital-style doubles with limited privacy, and occasional issues with laundry/clothing and a language barrier pop up. Communication is mixed - helpful weekly emails/video chats but nurses can be dismissive and information is hard to get. I appreciate the compassionate frontline staff, but staffing and management problems make me hesitant to recommend it without reservations.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.58 · 12 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      4.0
    • Meals

      4.3
    • Amenities

      4.3
    • Value

      5.0

    Location

    Map showing location of Candlewood Valley Health & Rehabilitation Center

    About Candlewood Valley Health & Rehabilitation Center

    Candlewood Valley Health & Rehabilitation Center, located at 30 Park Ln E in New Milford, CT, is a 148-bed skilled nursing and rehabilitation facility that's been providing care for more than 40 years, and nowadays, you can find it tucked away on peaceful, park-like grounds in a residential neighborhood, which gives it a calm setting but it's still close enough for family visits. The center is a for-profit facility managed by James Noonan since February 2022, and its ownership includes several LLCs and private individuals. The place serves about 129 residents per day and offers both short-term and long-term care, including a special 42-bed secure memory care unit for those with Alzheimer's and other forms of dementia, along with a dedicated Birchwood 30-bed short-term rehab unit for advanced recovery.

    Nurses provide an average of 3.79 hours of care per resident each day, but the nurse turnover rate is 36.3%, which is something to keep in mind. Candlewood Valley has had a total of 28 deficiencies noted in inspection reports, with 14 found in a June 2024 standard inspection, including two related to infection control issues and others addressing pharmacy services and resident rights about safe and clean living. It's important to notice that these include infection control and proper storage of drugs, so the staff needs to pay close attention to these areas. The center does accept Medicaid as a form of payment, and currently, it's not taking new residents.

    Residents get access to 24/7 skilled nursing, physical, occupational, and speech therapies, along with advanced wound care, post-acute rehab, and respite care for family relief. Candlewood Valley provides social activities, outings, and special events that help residents stay connected with their families, and they've got amenities like outdoor patios, wireless internet, comfortable lounge areas, and a well-stocked library. They pay attention to personal care, with nutrition services, customized meal plans, and caregiving neighborhoods meant to let residents get support from familiar staff, and they do have staff who speak English.

    The center covers a broad range of services for people 55 and older, including independent and assisted living, skilled nursing, continuing care, memory care, and home care, along with specialty programs for those who need more clinical attention. Candlewood Valley's memory care unit is designed for people with dementia or Alzheimer's, and the surroundings help with safety and comfort for residents. Families can join events and meetings to stay involved with care. There's a map online for getting there, and interested folks can tour the center to see the grounds, meet staff, and learn what daily life is like, though tours may not lead to admissions at this time.

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