Whispering Pines Rehabilitation and Nursing Center sits in East Haven, Connecticut, and operates as a for-profit limited liability company owned equally by Michael Bartolotta and Louis Viteritti. The center provides long-term nursing care, short-term rehabilitation, post-acute care after an illness or surgery, and help for those who need more time to recover before going home. Residents can get specialized services like dementia care, hospice and palliative care, IV therapy, walk-to-recovery rehab, and even pet therapy. The staff includes a licensed nursing home administrator, a Director of Nursing Services, a Director of Rehabilitation, and a full-time Advanced Practice Registered Nurse. The clinical team includes trained nurses, doctors, and therapists offering physical, occupational, and speech therapy, working with each person's own wellness goals in mind.
The building holds 90 certified beds and usually has about 81 residents per day, with studio room layouts. The community aims to foster a supportive environment and offers activities every day, including arts and crafts, music therapy, field trips, and leisure programs for everyone's well-being, and there's a library and cable TV in the rooms to help pass the time outside therapy. Residents can also take part in respite care programs for temporary stays and enjoy pet therapy, and the amenities and features are tailored to people who need skilled nursing or help with rehabilitation.
Whispering Pines holds a 3-star rating from the Centers for Medicare & Medicaid Services, which makes it the second highest-rated facility in the city, and it has an average rating of 7.8 out of 10. The staff turnover rate for nurses stands at 49.5%, which is a good bit higher than the state average of 38.9%. The center provides 3.65 nurse hours per resident per day, a bit below the state average of 3.8.
Like many facilities, Whispering Pines has areas where it could improve. It had 23 deficiencies noted in inspection reports, including a need to promptly inform residents, families, and doctors about changes, incomplete care planning, and issues with foot care for residents. Inspectors also cited them for an infection-related deficiency, though there was no actual harm reported in these cases but a risk for more than minor harm.
Staff promises a commitment to 5-star care and customer service, and the interdisciplinary team creates personalized plans for each resident. People at Whispering Pines get a mix of community engagement through group activities and professional support thanks to both clinical technology and hands-on staff. There's no listed information about the managers or how staff members are managed, but the place does keep a full healthcare team onsite. The center is set up to help people who need skilled care, rehab support, or a place to stay when extra help is needed, whether for a short or long time.
