The reviews for Norwichtown Rehabilitation & Healthcare present a sharply mixed picture, with distinct clusters of positive and highly negative experiences. On the positive side, multiple reviewers praise the facility's rehabilitation services, visiting physicians, and a multidisciplinary team that includes management, nursing, physical therapy, and recreation. Many families report respectful and attentive nursing staff, helpful and efficient employees, and positive overall outcomes from rehab stays. The facility is also noted for private, well-furnished rooms, recent renovations, a homey atmosphere in some units, and convenient on-site amenities such as a game room, salon, books and puzzles. Social programming receives favorable mention: reviewers cite varied activities, several social events per month, opportunities for family involvement, and a well-tended rose garden that adds liveliness and gardening opportunities for residents. Several reviewers explicitly recommend the facility and describe five-star experiences, particularly emphasizing the rehab team's quality and the dedication of certain staff members.
Counterbalancing those positives are multiple, serious concerns raised by other reviewers. A recurring theme is inconsistency in staff performance: while some staff are described as caring and professional, other staff are characterized as lazy, incompetent, rude, or unprofessional. Specific allegations include delayed response to call lights, annoyed or dismissive responses to family requests, poor bedside manner, and a number of reviews accusing staff of negligent or unsafe patient handling — for example, making a wheelchair-bound resident walk despite a knee injury. One CNA is named in complaints for rough handling and unprofessional behavior, illustrating that criticism sometimes targets individual caregivers as well as broader staffing issues. Several reviewers report poor communication and coordination with families, including inadequate discharge planning and missing medications at discharge.
Facilities and infection-control concerns emerge as some of the most alarming negative reports. Multiple reviewers allege significant sanitation problems: roach infestations in the kitchen and bathrooms, basement flooding, a strong mold odor in the basement, and reports that food-service items were stored in standing water. These descriptions suggest active contamination risks and prompted reviewers to characterize the situation as an immediate threat to residents' health and safety. Complaints about foul odors, filthy areas, and inedible food appear repeatedly, and some reviewers explicitly state they will report the facility or call for it to be shut down. Such environmental and food-safety allegations are fundamentally different in severity from interpersonal complaints and warrant independent verification through inspection records or regulatory reporting systems.
Dining and clinical care criticisms are also notable. Several reviewers describe poor meal quality or problematic meal distribution practices — for example, residents left uncomfortable during meal service while staff prioritize other tasks, or hot meals being distributed in ways that left relatives concerned. Clinically, while many families praise rehab outcomes and visiting doctors, others report delayed APRN attention, misdiagnosis (pneumonia cited), and delays in medical intervention. This split suggests variability in clinical responsiveness and possible lapses in coordination between nursing, advanced practitioners, and physicians in some cases.
Taken together, the reviews indicate two main patterns: (1) a subset of residents and families experience high-quality rehab care, attentive staff, good amenities, and supportive programming; (2) another subset reports serious lapses in sanitation, safety, staffing professionalism, communication, and clinical responsiveness. The juxtaposition of strong rehab/team praise with allegations of neglect, pest infestation, mold/flooding issues, and missed medications suggests substantial inconsistency across shifts, units, or time periods. For prospective residents or family members, these mixed signals mean that an on-site, time-of-day visit and review of the facility's most recent regulatory inspection and complaint history are especially important. Observing mealtime and shift changes, asking for documentation of pest-control and recent repairs, inquiring about staffing levels and training, and verifying discharge procedures and medication handling are prudent steps before making placement decisions.
In summary, Norwichtown Rehabilitation & Healthcare receives both emphatic praise for its rehabilitation program, some dedicated staff, private rooms, activities, and amenities, and serious condemnation for sanitation failures, inconsistent or negligent caregiving, communication failures, and safety-related incidents. The pattern is polarized: many reviewers have very positive experiences, while others report urgent, safety-related concerns that merit investigation. These divergent accounts should prompt careful, up-to-date verification by anyone considering the facility — especially checking recent inspection reports and speaking directly with current families and staff to clarify whether the serious issues cited in several reviews have been addressed.
