Overall sentiment across the reviews is mixed but consistent in several key patterns. Many reviewers strongly praise the rehabilitation and therapy services (PT/OT/Speech), describing them as outstanding, persistent, and instrumental in helping residents regain strength, mobility, and independence. These clinical services—often noted as occurring twice daily for some patients—are a core strength of Evergreen Center for Health & Rehabilitation and are frequently cited by families as the reason for selecting the facility. The facility’s location on hospital grounds and a recently renovated, very clean environment contribute positively to the perception of clinical quality and safety in many accounts.
Staffing and day-to-day caregiving elicit polarized experiences. A large number of reviews celebrate compassionate, professional, and attentive nursing staff, aides, and reception personnel who provide personalized care, keep families informed, and create a friendly, family-like atmosphere. Specific staff members and departments (admissions, finance, therapy, nursing leadership) receive repeated commendations for clear communication and helpfulness. Memory care also receives notably positive feedback, with reviewers saying staff there are knowledgeable, loving, and that patients are well cared for.
However, a recurring and serious theme is understaffing and inconsistent coverage. Multiple reports describe long wait times for assistance, patients left sitting unattended, insufficient staff on evening and weekend shifts, and a reliance on CNA students or a skeleton crew after inspections. Reviewers describe the operational impacts of these shortages—missed baths, delays in medication administration, slow phone updates to families, and overall declines in the reliability of routine care. Several accounts allege unsafe care practices associated with understaffing, such as transfers without gait belts and apparent misdiagnoses by therapy staff that led to medical safety concerns.
Safety and property concerns are among the most alarming negative patterns. There are multiple allegations of theft (including jewelry and a grandfather’s wedding ring), loss or disposal of personal items after death, and patients being left without essential assistive devices such as glasses or hearing aids. Laundry issues (clothes lost when not labeled) and inconsistent handling of resident belongings compound family anxiety. Medication availability and administration also show variability in quality: some families report timely medication and strong pharmaceutical support, while others report delayed medications, risk of withdrawal from pain meds, and lapses that raised serious safety concerns.
Dining and supplies show inconsistent experiences. Several reviewers praise the food, variety, and accommodating staff; others describe the food as terrible, meals not served or left cold, and the chef having left—suggesting staffing or management turnover affecting dining quality. There are also reports of shortages of basic supplies (soap for staff, towels, soaker pads) and cleaning supplies at times, which reviewers connected to perceived declines in care and hygiene on certain shifts.
Facilities and programming receive mixed but generally positive feedback. The center is frequently described as clean, renovated, and pleasant with ample outdoor areas like a gazebo and flower beds. Recreational programming and entertainment staff get positive mentions for keeping residents engaged. That said, some reviewers note small rooms with limited space for personal items, and a lack of large communal areas in some units that can hinder social interaction—an issue particularly noted by those considering long-term placement as opposed to short-term rehab.
Management, communication, and consistency are uneven. Several reviewers compliment administration members (nursing director and office staff) for being accessible and communicative. Conversely, other reviews cite poor administrative responsiveness, ineffective leadership by specific administrators, communication gaps around discharge planning and social services, and inconsistent enforcement of procedures (e.g., doorbell/entry responsiveness). These inconsistencies correlate with variability in family satisfaction and may reflect differences between units, shifts, or time periods (e.g., before vs. after staffing changes or inspections).
In summary, Evergreen Center presents a pronounced dichotomy: it excels as a rehabilitation facility with a strong therapy team, compassionate individual staff members, clean and rehabilitative spaces, and an overall culture that many families find caring and hands-on. Simultaneously, there are repeated, serious concerns about understaffing, inconsistent care (especially during nights and weekends), safety lapses, property loss/theft, medication and supply shortages, and management inconsistency. For short-term, therapy-focused stays many reviewers highly recommend Evergreen and report outstanding outcomes. For long-term placements, potential residents and families should weigh the facility’s strong clinical and rehabilitative reputation against documented reliability issues tied to staffing, safety, and property security. These mixed patterns suggest that experiences can vary greatly depending on unit, shift, and timing, and families should consider asking targeted questions about staffing levels, security protocols for belongings, medication availability, and weekend coverage when evaluating this facility.
