Overall sentiment: Reviews for Civita Care Center at Long Ridge are highly polarized. A substantial portion of reviewers describe excellent, compassionate, and clinically competent care — especially around rehabilitation, therapy services, and certain nursing teams — while another set of reviewers report serious lapses in basic personal care, professionalism, and even safety. The volume and intensity of both very positive and very negative accounts suggest significant variability in resident experience that may depend on timing, specific staff on duty, unit, or recent management changes.
Care quality and clinical services: Many reviewers praise the facility’s rehab and clinical services. Physical and occupational therapy are repeatedly described as outstanding, with several reports of daily, hour-long PT sessions and clear progress toward home discharge. Multiple families credit proactive nurse practitioner care, timely medical interventions, and 24/7 coverage for positive outcomes. At the same time, there are alarming reports of severe clinical failures — patients transferred to hospital with pneumonia, dehydration, renal failure, and dangerously low blood pressure or blood sugar — accompanied by reviewer claims that staff initially dismissed symptoms. These contradictory accounts point to uneven clinical oversight: some teams deliver top-notch, coordinated care, while others reportedly fail to monitor or act appropriately.
Staff, culture, and administration: A frequent positive theme is compassionate, family-like staff and management that resolves issues quickly; a named administrator (Marion Najamy) and staff members (e.g., Anthony) are called out favorably. Supportive social workers, attentive aides, and nurses who go “above and beyond” are common in positive reviews. Conversely, there are multiple reports of rude, unprofessional, or inattentive employees, slow call-button responses, refusal to assist during illness (including Covid-related refusal in one report), and instances of mistreatment. Reviews also cite abuse citations and allegations of theft and missing belongings. Taken together, this suggests that while leadership and some teams are highly effective and caring, there are pockets of serious staff conduct and compliance issues that have resulted in regulatory attention and strong negative reactions from families.
Facilities, cleanliness, and environment: Several reviewers describe the facility as clean, well-kept, and home-like, noting helpful maintenance staff and successful transitions home. Food service and dining also receive high marks from multiple reviewers, with references to strong culinary staff. However, a contrasting set of reviews describe dirty rooms, soiled diapers, hallway clutter, outdated beds and decor, and an overall depressing or “creepy” atmosphere. Noise and late-night disruptions (e.g., being woken to sign paperwork at 1:30 a.m., machinery noise) are also cited. The mixed feedback indicates that physical conditions and housekeeping may vary across units or over time.
Safety, compliance, and reputational issues: Several reviewers reference abuse citations, alleged HIPAA violations, and other regulatory or legal concerns; one review claims belongings were stolen and links negligence to ICU admission. There are also accounts of staff not wearing masks during lockdown or refusing to help patients with Covid, raising infection-control concerns. Some negative reviews are older (one mentioned as ~6 years old) and reviewers state new management is in place; others explicitly call for closure or regulatory action. Positive reviewers mention new safety systems and improvements that increased family confidence. Overall, safety and compliance appear to be significant areas of contention — some families feel fully reassured by improvements and oversight, while others report experiences severe enough to warrant legal/regulatory interest.
Activities, dining, and ancillary services: Recreation and activities receive positive comments for being innovative and engaging; several reviewers noted games, activities, and an active programs team. Dining and food services are frequently praised ("master chefs"), and maintenance often helped with personal needs like TV setup. These nonclinical amenities are strong points cited by families who otherwise had positive experiences.
Notable patterns and takeaways: The reviews collectively suggest a facility capable of delivering excellent rehabilitation, therapy, and compassionate nursing care, often supported by attentive administration and strong ancillary services. However, the presence of multiple, serious negative reports — including alleged neglect, theft, abuse citations, and inadequate medical monitoring — indicates substantial inconsistency. These problems seem concentrated in certain shifts, units, or time periods according to reviewers, and some negative reports may predate management changes. Prospective residents and families should weigh both extremes: verify current management, ask about recent regulatory reports and staffing ratios, request to see therapy outcomes and recent inspection records, and speak directly with families of current residents about consistency of care across shifts.
In sum, Civita Care Center at Long Ridge has many documented strengths (strong rehab program, compassionate teams, good dining, and responsive management in many accounts) but also several serious, recurring concerns (neglect, unprofessional staff behavior, regulatory citations, and inconsistent care). The facility appears to offer high-quality care in many cases, yet the reported variability and severity of negative incidents warrant careful due diligence by families considering placement.
