Havencare at Litchfield Woods

    255 Roberts St, Torrington, CT, 06790
    3.6 · 48 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Caring staff but serious issues

    I placed my mother here for 18 months and found the frontline staff, rehab (PT/OT), and many nurses and aides genuinely caring - Genny in the ambassador program was a bright spot who checked on residents, knew names, and made people laugh. The facility was clean, felt family-like at times, and staff often went out of their way to help. However, chronic understaffing, poor communication from administration, inconsistent clinical care (wound care, missed meds, delayed responses), occasional safety/neglect incidents, and low-quality food are real concerns. I'm grateful for the compassionate caregivers but would caution families to monitor staffing and administrative issues closely.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.56 · 48 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.6
    • Meals

      2.5
    • Amenities

      4.0
    • Value

      1.5

    Location

    Map showing location of Havencare at Litchfield Woods

    About Havencare at Litchfield Woods

    Havencare at Litchfield Woods sits at 255 Roberts Street in Torrington, Connecticut, in a three-story building built in 1987 on 7.3 acres, with a space of 75,562 square feet, and you'll find a mix of private and semi-private rooms that are roomy and comfortable, plus big dining and lounge areas and nice outdoor landscaping for fresh air and walks. This senior living community offers several kinds of care, so people can stay as their needs change, and it's part of Athena Health Care Systems' group, which lets folks age in place without having to move. Residents get assisted living, dementia care, Alzheimer's care, memory care, skilled nursing, short-term rehabilitation, home health care, hospice care, and respite care, with staff like a Director of Nursing Services, Assistant Director of Nursing Services, Social Services Director, Dining Director, Maintenance Director, Director of Therapeutic Recreation, and others making sure care and daily living support run smoothly. Residents can get help with daily tasks like bathing or dressing, medication management, transportation to appointments, and staff watch over everyone day and night for safety. The place also has special programs for memory and dementia, including 24-hour support and activities designed to help memory, as well as life enrichment programming and therapeutic recreation for everyone's health and wellness. Medical care is available all the time, with rehabilitation, wound care, and personal care led by people trained in skilled nursing. Independent living is possible too, for those who want more freedom but still like knowing support is nearby, and there are programs and activities for socializing and keeping busy. Every resident gets a personalized care plan to meet their needs, whether they're staying short-term or long-term, and meals, housekeeping, laundry, and maintenance are all covered so people can focus on living rather than chores. The facility stays focused on making life better for seniors, offering a supportive and safe environment with the features and staff needed for different stages of aging.

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