Regency House Health & Rehabilitation Center

Regency House Health & Rehabilitation Center sits in Wallingford, Connecticut, and has 130 certified beds and a team that provides skilled nursing, rehabilitation, and long-term care for people with chronic illnesses and disabilities, and folks have said they have private rooms with TVs, wireless internet, and wheelchair-accessible showers, along with washers, dryers, and kitchenettes in the common areas, plus a big courtyard where residents can relax or do a bit of gardening. The staff includes nurses who cover an average of 3.84 hours per resident each day, though the nurse turnover rate is 36.6%, and the facility's inspection reports have listed 16 total deficiencies, including ones for infection control, not keeping residents and families properly informed, responses to allegations of neglect, and not always following resident care preferences, and there was a recent complaint report from July 2024 that found three issues. Residents get access to daily laundry and housekeeping, a dining room with meals planned by chefs, social activities like baking groups and crafts, outing options, a salon and barbershop, guest parking, complimentary transportation, wifi, cable TV, and areas for games and exercise. There's a dedicated section for memory care with secure units, wandering prevention, and specific therapy options geared for memory issues, plus experts who focus on specialized programs for recovery from cardiac events and stroke, and you'll also find occupational, speech, and physical therapies on hand. The center lets residents bring along their cats or dogs, and offers family counseling, devotional activities, and comprehensive personal care services, including in areas like diabetic care, high acuity needs, and non-ambulatory support, with both short-term and long-term stay choices and respite care if needed. Regency House is affiliated with National Health Care Associates and uses the Passport™ approach to focus on patient-centered care, and the staff works with surgeons and healthcare providers to develop detailed, personalized care plans during rehab, while the connected network offers a continuum of care, from home health to hospice. The building has handicap-accessible features, a sprinkler system, and a secured memory unit, and visiting hours run from 8am to 8pm, though virtual visits can happen, too, and the center is labeled as a Great Place to Work and has won a technology award from McKnight's, also earning a 5-Star Quality Measure from CMS, and while the center receives positive feedback with a 4.0 rating from 45 reviews, it's important to note the documented deficiencies in recent inspections. The admissions process is open for new residents, and there's a steady focus on safety, mind and body wellness, and a routine of daily programs aimed at residents' comfort and care.