Overall sentiment about Skyview Center is highly polarized: many reviewers describe excellent, compassionate, and skilled care—particularly in nursing, rehabilitation, and daily interactions—while a substantial minority report serious safety, management, and quality-of-care failures. Positive reviews repeatedly highlight strong rehabilitation services, attentive nursing and aides, personalized care plans, a welcoming and clean atmosphere, and active recreation that supports meaningful progress (examples cited include muscle gain and functional achievements). Multiple families specifically praised physical therapists, care coordinators, admissions staff, and social workers for being helpful and dedicated; several reviewers said residents were greeted by name, felt loved, and experienced dignified treatment.
However, the negative reports raise significant safety and operational concerns. Several reviews allege medication and procedure errors (including dosage mistakes), delayed or unsafe care, and life-threatening medical events such as critically low oxygen, high fevers, pneumonia, and sepsis. There are also accounts of ambulance delays and delayed hospice transfers. Multiple reviewers reported falls, unattended residents, and other instances of neglect or abuse. These are serious and recurring themes in the negative feedback and point to potential lapses in clinical oversight and emergency response.
Staff behavior and consistency is another major theme that splits reviewers. Many describe compassionate, professional, and reliable staff who go above and beyond; other reviewers describe unprofessional or uneducated staff, dismissive or demeaning behavior (including an account of an administrator publicly berating an attendee), inexperienced social work support, and staff turnover. This inconsistency suggests variability in staff training, leadership practices, or staffing stability. Some reviewers specifically noted that management was addressing issues and responsive, while others characterized administration as poor, with frequent turnover and recent management changes that some felt made the situation worse.
Facility, maintenance, and operational issues are also mixed. Numerous reviewers said the facility is clean, welcoming, and comfortable; others reported dirty conditions, window leaks, ant problems, and a need for facility upgrades. There are complaints about frequent room relocations and wrong unit transfers. Dining received mostly positive comments ("food very good most of the time"), but at least one reviewer criticized the kitchen. Communication and logistics present recurrent frustrations: reviewers cited difficult scheduling, prohibitive visitation distance for some families, poor phone responsiveness, and staff who were described as unhelpful or erratic when coordinating care or answering questions.
Patterns that emerge from the reviews include an overall division between strong clinical/rehab experiences and concerning lapses in medical safety, management, or facility operations. The facility receives repeated praise for therapy outcomes, recreational programming, and warm caregiving from particular staff members; at the same time, the frequency and severity of negative reports—medication errors, safety incidents, neglect allegations, and administrative unprofessionalism—are notable and potentially alarming. A smaller subset of reviewers explicitly stated they would recommend Skyview for long-term care, while others strongly advised against it (including a "zero stars" sentiment), underscoring the wide range of experiences.
In summary, Skyview Center appears capable of providing high-quality, rehabilitative, and compassionate care in many cases—especially where strong, experienced staff and responsive administrators are present—but there are repeated reports of serious safety incidents, inconsistent professionalism, maintenance concerns, and communication breakdowns that prospective residents and families should consider. The reviews suggest outcomes may heavily depend on specific staff members, current management practices, and unit-level conditions. Those evaluating Skyview should weigh the positive testimonials about therapy results and individualized care against the documented incidents and operational complaints, and consider asking targeted questions about medication safety protocols, staff training and turnover, emergency response procedures, and recent corrective actions by management.
