West Haven Center For Nursing & Rehabilitation

    310 Terrace Ave, West Haven, CT, 06516
    3.1 · 32 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Mixed care; serious safety concerns

    I placed my mother here and my experience was mixed. Many staff were warm and caring-Mathew (concierge), several nurses, CNAs, the Admissions Director and social worker Erin stood out and helped a lot. The building is clean, well-decorated, in a nice neighborhood with good therapy, activities and a pleasant dining area. However care was uneven: staff often seemed overworked and unresponsive, call bells/phones didn't always work, showers and meds were missed, and I was alarmed when decline went unnoticed and she was discharged with pneumonia, dehydration and a UTI. There were also unsanitary episodes, bad meal experiences, long admission waits and even concerns about theft/fraud. New ownership is reportedly trying to fix things, but I would be cautious.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.09 · 32 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.3
    • Meals

      2.0
    • Amenities

      2.6
    • Value

      3.1

    Location

    Map showing location of West Haven Center For Nursing & Rehabilitation

    About West Haven Center For Nursing & Rehabilitation

    West Haven Center For Nursing & Rehabilitation, located at 310 Terrace Ave in West Haven, Connecticut, runs as a licensed nursing home with 98 certified beds and about 88 residents each day, and people can come here for short stays, like after a hospital visit, or stay long-term if ongoing help is needed, and there's a good variety of care types like skilled nursing, assisted living, memory care for dementia, hospice, respite, and specialized therapy programs for things like wounds, speech, occupational, and physical therapy, with a focus on helping people feel comfortable, safe, and stay as independent as possible. There's a focus on personalized care, so you'll find help with daily needs such as medication, bathing, dressing, eating, and getting up, and the nursing support runs 12-16 hours per day with 24-hour call systems and supervision in place. The building has restaurant-style dining rooms, air-conditioned rooms with private baths, Wi-Fi, phones, cable TV, and kitchenettes, and the facility adds things like community activities, day trips, transportation arrangements, a garden, fitness and gaming rooms, and a small library to keep folks engaged, while regular housekeeping and linen services help out. The staff uses special care plans for every resident and even provides extra help like total parenteral nutrition (TPN), IV services, and a strong amputee rehab program that uses a special rail harness, which is the first of its kind in the state and helps amputees safely practice walking. There are wellness programs, a wellness center, a move-in coordinator, and amenities meant for both short-term rehabilitation and longer stays, and the resident community gets some say in activities, with residents even running some of their own clubs and events. The place is part of RegalCare at West Haven and has ties to Essential Healthcare, and management switched to Menajem Salamon in November 2021. Deficiencies from state inspections include failing to always provide a homelike environment, some problems with pharmacy services, lapses in pain management, and several infection-related issues, with 56 total deficiencies reported, which is more than average, and the nurse turnover rate sits at 50%, higher than the state average, while nursing staff hours fall just short at 3.64 per resident per day. Residents eat meals prepared for their specific diets, get access to mobility aides, and can participate in therapy meant to boost recovery and general function, and the center brings a caring and knowledgeable staff, though there have been some challenges noted in reviews and inspection reports, but the general approach is to treat every resident with attention and build a supportive, warm setting for seniors across a wide range of needs.

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