Overall sentiment in the reviews for Seacrest Assisted Living & Memory Care is highly mixed, with a pronounced polarization between reviewers who praise the facility and those who report troubling care and safety issues. Many reviewers highlight outstanding physical attributes: a waterfront location with ocean views, serene neighborhood and beautiful grounds, large and clean rooms that can be personalized with residents’ own furniture, and an orderly, well-maintained interior including a spotless kitchen. Multiple reviewers emphasize that the facility feels like home, is odor-free, and shows attention to cleanliness and presentation.
Dining is consistently cited as a strength. Numerous reviewers praise excellent, home-cooked meals and a talented chef; food quality and mealtime experience are recurring positives. Several reviewers also note on-site nursing availability and doctor visits as conveniences that add to perceived value. Cost and location are described as affordable and attractive by some families, and a number of reviewers state they would recommend Seacrest or felt fortunate to live or work there.
Staff-related comments are the most polarized and constitute the clearest pattern in the reviews. On the positive side, many reviewers single out staff for being friendly, kind, compassionate, and attentive; they describe staff who go above and beyond, treat residents with dignity and respect, and create a family-like environment. Specific staff members are praised by name (for example, Alexandria Delbuono and Tracy), and some reviewers call the team “amazing,” noting an atmosphere where residents are groomed, well fed, and happy. Several reviews also describe strong recreation leadership, laughter and social connection, and a workplace where staff enjoy working.
Counterbalancing those positives are multiple serious negative reports: understaffing, poor supervision, and instances of neglect or inadequate care. Several reviewers describe being ignored about pain or personal care needs, bedtime oversight lapses, and even allegations that staff mocked or gossiped about residents. A handful of reviews recount severe safety and hygiene concerns — fights, blood on the premises, or ultimately moving a loved one to a nursing home for more individualized attention. There are also reports that residents were relocated to less desirable rooms for financial reasons, and at least one reviewer described discriminatory and unprofessional language directed at or about transgender staff. These negative accounts suggest uneven standards of care and significant variability depending on staff on duty and management practices.
Activities and engagement appear inconsistent. Some reviewers praise the recreation director and an active program with lots of laughter and good activities; others complain that programming is minimal (for example, only a movie night) and that residents are bored and unhappy. This disparity again points to inconsistent resident experience: some households benefit from robust social programming while others find offerings lacking.
Management and communication issues surface in several reviews. Families report dismissive or rude communication when seeking help or information; some reviewers were upset about staff turnover or the facility’s handling of valued employees (e.g., moving a well-regarded staff member out). Others explicitly warn prospective families to research thoroughly before deciding, indicating that outward appearance and excellent grounds/food can mask problems in caregiving quality.
In summary, Seacrest presents a clear set of strengths—attractive waterfront location, well-maintained facility, strong dining program, and multiple reports of warm, dedicated staff that create a homey atmosphere. However, there is a substantial minority of reviews describing understaffing, lapses in supervision and personal care, allegations of mistreatment or neglect, safety incidents, poor communication, and inconsistent activities. The overall picture is one of significant variability in resident experience: many families are very satisfied, while others have had serious, even distressing experiences. Prospective residents and families should weigh the facility’s attractive amenities and praised staff against the reports of inconsistent care, and should perform targeted due diligence (in-person visits at different times of day, specific questions about staffing ratios, supervision at night, activity schedules, turnover, incident reporting, and references from current families) before making a placement decision.
