Stonebrook Village at Windsor Locks

    550 Old County Rd, Windsor Locks, CT 06096
    • Independent Living
    • Assisted Living
    • Memory Care

    Spotless facility with caring staff

    I moved my mom into Stonebrook and am very pleased - the brand-new, spotless building and spacious apartments feel like home. The staff are warm, caring and remember residents by name; nursing, dining and maintenance all go out of their way. Meals are excellent, there's a strong activities program (always something to do), and leadership is welcoming and communicative - I feel my mom is safe, comfortable, and well cared for.

    Loved one of resident
    Jul 2026

    Schedule a Tour

    Date of Tour
    Time Window
    Tour Type

    You selected in-person tour on in the

    Reviews

    4.27·(97)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      4.2
    • Meals

      4.3
    • Amenities

      4.4
    • Value

      2.8

    Pros

    • Brand-new, well-maintained facility
    • Spacious, well-appointed apartments
    • In-unit washer/dryer and private balconies
    • On-site rehabilitation and physical therapy
    • 24/7 nursing availability
    • Resident-centered, varied activities program
    • Strong activities leadership
    • Multiple on-site amenities (movie theater, pub, gym, salon, library)
    • Restaurant-style, chef-prepared meals
    • Guest dining option
    • Weekly housekeeping services
    • Transportation services
    • Pet-friendly environment with courtyard and outdoor space
    • Caring and personable direct-care staff
    • Staff who learn residents by name
    • Responsive maintenance and housekeeping
    • Family-like community atmosphere
    • Dedicated memory-care unit with secure environment
    • Demonstrated infection-control and COVID safety measures
    • Convenient location and highway access

    Cons

    • High staff turnover and understaffing
    • Inconsistent responsiveness to call bells and care requests
    • Variable adherence to clinical protocols and care schedules
    • Communication gaps with families and administrative opacity
    • Billing confusion and unexplained fee increases
    • Intermittent cleanliness and maintenance inconsistencies
    • Variable meal portions and occasional food-quality inconsistency
    • Staff burnout and uneven staff conduct
    • Management and leadership transitions causing operational disruption

    Summary of reviews

    Stonebrook Village at Windsor Locks presents as a modern, well-appointed assisted-living community with many of the physical and programmatic features families look for. Multiple reviewers praise the new construction, attractive common areas, spacious apartments (often with balconies and in-unit laundry), and a wide range of on-site amenities including a movie theater, pub, fitness area, salon, library and rehabilitation services. Dining is frequently described as chef-prepared and restaurant-style, with guest-dining options and weekly housekeeping contributing to a hotel-like day-to-day experience. The community also emphasizes resident-centered programming: a broad activities slate (arts and crafts, drama, bingo, trivia, trips, music and cognitive-focused offerings) and a noted activities director were recurring positives.

    Care and staff observations are mixed but show strong positives alongside operational concerns. Many families and residents describe direct-care staff as warm, personable and attentive — staff who learn residents’ names, create individualized activities and provide a family-like atmosphere. There are consistent mentions of on-site therapy services, medication-management support and 24-hour nursing presence. At the same time, a recurrent theme is staffing instability: high turnover, periods of understaffing and staff burnout. Those operational pressures are linked in several accounts to delayed responses to call bells, missed or inconsistent care tasks (for example, bathing schedules and some medication/orders not being followed), and uneven staff conduct or communication tone.

    Dining and activities are significant strengths for many residents, but not uniformly so. Numerous commenters praise the variety and quality of meals and the richness of programming; others describe shrinking portions, repetitive or institutional-style menus and occasional inconsistencies between advertised and delivered meal service. Activity inclusiveness also varies by unit and by resident ability — the community offers robust options for social engagement, while some families felt certain cognitive/memory needs or more active residents were less well served.

    Management, communication and billing emerge as areas to probe during a visit. Several reviewers praised helpful admissions staff and responsive maintenance/billing resolution, but others described lapses in family communication, delayed paperwork (including for long-term-care insurance), unexpected fee increases and periods of leadership turnover that created confusion about roles and procedures. These operational issues have produced polarized impressions: many families highly recommend the community, citing peace of mind and strong day-to-day care, while a minority raised significant concerns about clinical protocol consistency and administrative transparency.

    Recommendations for prospective residents and families: tour the community during meal and activity times, ask for current staffing ratios on the intended unit, request information about staff turnover and training, review the written fee schedule and recent fee-change history, and ask about response-time metrics for call bells and clinical-care protocols. Observing meal service, a medication pass or an activity session and speaking directly with the nursing leadership can help validate whether the community’s strengths align with an individual’s care needs and expectations.

    Reviews written on Mirador

    We have no reviews to show about Stonebrook Village at Windsor Locks.

    Help other families by writing a review about your experience with this community.

    Location

    Map showing location of Stonebrook Village at Windsor Locks

    Stonebrook Village at Windsor Locks is located at 550 Old County Rd, Windsor Locks, CT, 06096.

    About Stonebrook Village at Windsor Locks

    Stonebrook Village at Windsor Locks sits in a pretty residential area with tree-lined streets, landscaped yards, and single-family homes and townhouses with roomy layouts, and people 55 and older can live here with some pets allowed, so you've got a nice mix of neighbors and plenty of space. The community opened in October 2016, and it's part of the Everbrook Senior Living family, licensed by the state and regularly reviewed for quality. There are 112 apartments-studios, one-bedrooms, and two-bedrooms-each with its own heating and cooling controls, some with full kitchens and balconies, like those bigger two-bedroom units at about 1,165 square feet, and there's even semi-private and studio units for people who want something smaller.

    The neighborhood's got a clubhouse, bistro dining, computer area, arts and crafts room, and an actual swimming pool for folks who want to relax or get some exercise, plus resident parking, outdoor patios, and gardens for those who like to sit outside or work with plants. There's a game room, a library, and even a community theater for events, like movie nights, a Senior Prom, and special nights at the opera, bringing people together. Inside, rooms have wired cable, high-speed internet, and kitchenettes, and there are common areas for gathering and indoor activities like bingo, book clubs, brain teasers, music, and arts programs as a part of their Life-Enrichment Activities Program (LEAP).

    For people working on staying healthy, Stonebrook Village has a certified exercise physiologist who leads exercise programs made for older adults, and their wellness plans follow the Wellness-4 Later Life® model-covering not just physical health, but spiritual, mental, social, and environmental wellness too, and even vocational and intellectual programs. People have the option of independent living, assisted living, and specialized memory care, all with personal care services such as help with bathing, dressing, grooming, medication reminders, housekeeping, laundry, and companionship, plus doctor appointment companions. There are on-site health services, like scheduled visits from physical and occupational therapists, help with walking or using a wheelchair, blood work, and mental health support, and there's 24-hour supervision for those who need it. The Egis Memory Care program and monthly Dementia & Alzheimer's Family Support Group both try to add a sense of routine and comfort for folks with memory loss and offer family support, and respite care is available as well for shorter stays.

    Dining services offer meals with special diets in mind, like low-fat, vegetarian, or low-salt, and there are religious services available offsite for those who need them, plus a spa and wellness room for relaxation. The staff go through reference and driving checks, and they use safety equipment like Hoyer lifts for transfers, so mobility gets special attention, with medication managed as needed. Stonebrook's residents often enjoy taking part in off-site events, outdoor walks, biking, or fishing near the Windsor Locks State Canal Trail or spots along the Connecticut River, and there's both free and paid transportation options so people can get out and stay involved.

    Stonebrook Village's overall goal is to let people stay as independent as they can, with support when needed, and with a good variety of events and activities to keep people busy and connected, whether it's crafts, gardening, story time, or joining a musical group, so there's a steady sense of activity and companionship, and their 2025 Best of Senior Living award from A Place for Mom shows they're recognized among the top senior care communities in the United States and Canada.

    People often ask...

    Stonebrook Village at Windsor Locks offers independent living, assisted living, and memory care.

    There are 19 photos of Stonebrook Village at Windsor Locks on Mirador.

    Yes, Stonebrook Village at Windsor Locks allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 550 Old County Rd, Windsor Locks, CT 06096.

    No, Stonebrook Village at Windsor Locks does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Connecticut, the Department of Public Health licenses assisted living services and residential care homes and posts the resulting inspection reports and plans of correction.

    License number2405959
    Facility typeAssisted Living Services Agency
    License classActive
    LicenseeSTONEBROOK OPCO, LLC
    EffectiveJanuary 5th, 2023
    ExpiresDecember 31st, 2026
    Special certificationALSA.0000242
    View the official license record

    Inspection Reports

    8

    Reports

    8

    Citations

    0

    Complaints

    5

    Years

    21 Apr 2025Plan of Correction
    Investigated alleged issues related to resident dignity, staffing, and reporting oversight; identified multiple areas of noncompliance requiring corrective action.
    • Regulations of Connecticut State Agencies Section 19-13-D105ALSA general requirements; client rights and dignity
    • Regulations of Connecticut State Agencies Section 19-13-D105Governing Authority; staffing and reporting requirements
    • Regulations of Connecticut State Agencies Section 19-13-D105ALSA/SALSA monthly reporting; service coordinators
    • Regulations of Connecticut State Agencies Section 19-13-D105Plan of Correction oversight; SBV staff roles
    14 Feb 2025Inspection
    Identified violations and issued a violation letter dated 12/12/24; license renewal approved.
    • Violations identified during the inspection
    07 Nov 2023Inspection
    Identified violations of state statutes and regulations during the evaluation.
    03 Oct 2023Inspection
    Concluded that no violations were identified during the re-licensure visit.
    05 Jan 2023Consent Order
    Issued the change of ownership action with signatures of authorized representatives.
    19 Dec 2022Inspection
    Identified violations of state statutes and Connecticut regulations during licensure activities; a violation letter dated 12/13/22 was issued.
    04 Oct 2022Inspection
    Found no deficiencies cited in the renewal licensing review after onsite visits on 2022-07-18 and 2022-07-20.
    29 Oct 2021Plan of Correction
    Investigated a complaint alleging personnel policy deficiencies and lack of a complaint log; found that three nurse aides did not receive annual evaluations consistently and there was no established client complaint log.
    • Section 19-13-D105 (f)Personnel policies for an assisted living services agency
    • Section 19-13-D105 (e)General Requirements for an assisted living services agency

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Stonebrook Village at Windsor Locks. The information above has not been verified or approved by the owner or operator. For exact information, please contact Stonebrook Village at Windsor Locks directly. There is no cost for this service. We are compensated by the community you select.

    Are you an owner or operator of this community?

    Claim this listing to receive messages from prospective customers and manage your community page.

    Nearby Communities

    Assisted Living in Nearby Cities

    1. 33 facilities$6,595/mo
    2. 22 facilities$7,604/mo
    3. 19 facilities$7,604/mo
    4. 19 facilities$7,604/mo
    5. 21 facilities$7,604/mo
    6. 36 facilities$7,130/mo
    7. 24 facilities$7,003/mo
    8. 32 facilities$7,975/mo
    9. 45 facilities$6,768/mo
    10. 68 facilities$5,684/mo
    11. 69 facilities$4,778/mo
    12. 12 facilities$5,550/mo
    © 2026 Mirador Living