Pricing ranges from
    $4,111 – 5,344/month

    Brookdale Lake Orienta

    217 Boston Ave, Altamonte Springs, FL 32701
    • Independent Living
    • Assisted Living
    • Memory Care

    Friendly staff, clean active community

    I moved my mom here and I'm very pleased overall. The staff are consistently friendly, caring and attentive, with helpful nurses and responsive office/billing people. Our apartment is spacious and clean, dining felt restaurant-style and meals were enjoyable on our tour. There are tons of activities, outings and on-site amenities, and the location across from the hospital is very convenient. Move-in went smoothly - I'd recommend this community to families seeking attentive care and an active, well-kept place.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.95·(144)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.8
    • Meals

      3.8
    • Amenities

      3.9
    • Value

      2.6

    Pros

    • clean, well-maintained facility
    • compassionate, attentive caregiving staff
    • robust activities and events program
    • restaurant-style dining with customizable options
    • spacious, updated apartments with lake views
    • on-site medical, therapy, and visiting-provider services
    • amenities including pool, theater, library, and salon
    • housekeeping and laundry services
    • convenient location near hospital and shopping
    • flexible dining hours and social dining options
    • supportive move-in and onboarding assistance

    Cons

    • inconsistent staffing levels leading to delayed assistance
    • communication and administrative coordination gaps
    • opaque billing practices and uncapped extra fees
    • inconsistent medication administration and documentation
    • variable food quality and slow dining service
    • sanitation concerns and inconsistent housekeeping in some units
    • challenges transitioning residents to higher-acuity skilled nursing
    • maintenance and environmental reliability issues (HVAC, elevators, mold)
    • inconsistent security and overnight monitoring
    • staffing instability and turnover
    • allegations of missing personal belongings and billing discrepancies

    Summary of reviews

    Brookdale Lake Orienta presents as a well-appointed community with many amenities and frequent praise for its physical environment. Across numerous accounts residents and families highlight a clean, hotel-like interior, updated apartments (often with lake views), and a broad amenity set that includes a pool, theater, library, salon/barbershop, on-site pharmacy, and varied activity spaces. The location near hospitals and shopping is consistently noted as convenient. Several reviewers described smooth move-ins and supportive onboarding from sales and concierge staff.

    Care quality and staffing perceptions are mixed. Many reviews commend compassionate, attentive caregivers, and note availability of on-site clinical services such as therapy and visiting physicians; memory-care programming also received positive comments in some accounts. Conversely, a recurring operational pattern is inconsistent staffing coverage and response delays to assistance calls. Reviewers described delayed ADL support, pendant-call lag, and occasions of missed medication administration or documentation inconsistencies. Staffing instability and turnover were mentioned; where staff stability is higher, families reported better continuity of care.

    Dining and social programming are strengths for many residents. The community offers restaurant-style dining with customizable options, flexible dining hours, and frequent special meals and events; reviewers praised chefs and the social dining environment in many instances. At the same time, others reported slow dining service, uneven meal quality, and occasional cancellations of activity offerings due to low participation or staffing constraints. Overall, activity programming (trips, exercise, arts, performances, family events) is extensive and appears to support social engagement for many residents.

    Facility operations show a contrast between generally well-kept public areas and localized problems reported by some families. Positive notes include regular housekeeping and laundry services, prompt maintenance assistance for many requests, and ongoing renovations. However, there are accounts of sanitation concerns and inconsistent housekeeping in specific units, maintenance reliability issues (HVAC, elevators, moisture/mold remediation), and instances where apartments were not fully prepared at move-in. These mixed reports suggest variability in unit-level upkeep.

    Administrative practices and billing are an area of notable concern. While some families found admission coordination and benefit assistance helpful, there are repeated comments about unclear billing, extra or uncapped daily charges, and final-billing discrepancies. A subset of reviews raises serious allegations of missing personal items and billing inconsistencies; prospective residents should treat billing clarity and personal-property safeguards as a priority during evaluation.

    What this pattern implies for families: Brookdale Lake Orienta delivers strong amenities, an active social calendar, and many examples of dedicated caregiving staff; it can be a good fit for independent or assisted-living residents seeking community life and onsite services. At the same time, families should do focused due diligence on operational items that recur in reviews: verify typical staffing ratios and night/overnight monitoring, confirm medication-administration protocols and escalation procedures, get written explanations of all fees and extra charges, inspect unit maintenance history, and ask about the community’s process for transitions to higher-acuity skilled nursing. These steps will help align expectations with the facility’s mixed operational patterns.

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    Location

    Map showing location of Brookdale Lake Orienta

    Brookdale Lake Orienta is located at 217 Boston Ave, Altamonte Springs, FL, 32701.

    About Brookdale Lake Orienta

    Brookdale Lake Orienta sits in Altamonte Springs, Florida, as a three-story building where folks can choose from studio, one-bedroom, and two-bedroom units, and the place has independent living, assisted living, and memory care, so people don't have to move if their needs change. The community has 24/7 staff on call for emergencies and a helpful team-from managers to cleaning staff-who look after daily care, making sure meals are cooked, chores are handled, and residents can enjoy their time however they choose, whether in the community library, playing billiards, in the courtyard, out in the garden, or over in the game room. There's a swimming pool with water exercise groups, an ice cream parlor, and scheduled activities every day to keep people involved and social. Brookdale Lake Orienta welcomes pets, and the dining options focus on good nutrition with chefs and meal planners who use quality ingredients, and residents who need help with daily tasks benefit from services in assisted living, while others with memory issues get more support in spaces designed to be safe and easy to understand, especially for those with Alzheimer's or other forms of dementia. Nurses and certified professionals stay updated on every resident's health, offering preventive care and programs through something called Brookdale HealthPlus, and general counseling is available to help with life changes. Folks in this community can continue living their lives with dignity, company, routine, and help whenever they need it, and the staff keeps families aware of any changes so everyone can feel informed. There are blogs, special programs, and community events as part of Brookdale Life, and the focus seems to be letting people enjoy life as fully as they can, with care and support all along the way.

    About Brookdale

    Brookdale Lake Orienta is managed by Brookdale.

    Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.

    The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.

    Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.

    The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.

    Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.

    People often ask...

    Brookdale Lake Orienta offers competitive pricing, with rates starting at a cost of $4,111 per month.

    Brookdale Lake Orienta offers independent living, assisted living, and memory care.

    There are 17 photos of Brookdale Lake Orienta on Mirador.

    Yes, Brookdale Lake Orienta allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 217 Boston Ave, Altamonte Springs, FL 32701.

    No, Brookdale Lake Orienta does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Florida, the Agency for Health Care Administration (AHCA) licenses assisted living facilities and publishes the results of its standard, complaint, and monitoring inspections.

    License number11965424
    StatusActive
    Facility typeAssisted Living Facility
    Capacity170 residents
    View the official license record

    Inspection Reports

    82

    Reports

    0

    Type A Citations

    0

    Type B Citations

    53

    Complaints

    14

    Years

    02 Feb 2026Complaint
    Investigated a complaint and confirmed deficiencies that were corrected during the revisit.
    • A0001DEFINITIONS
    • A0008ADMISSIONS - HEALTH ASSESSMENT
    • A0004LICENSURE - REQUIREMENTS
    • A0006LICENSURE - REBATES PROHIBITED; PENALTIES
    • A0007ADMISSIONS - CRITERIA
    02 Feb 2026Complaint
    Concluded no deficiencies were found during a revisit to the complaint investigation.
    • A0007ADMISSIONS - CRITERIA
    02 Dec 2025Complaint
    Investigated a complaint and found deficiencies related to self-administration of medications by unlicensed staff and related medication handling practices.
    • Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
    17 Nov 2025Complaint
    Identified deficiencies in staff roster accuracy, incomplete resident medical histories, and improper medication labeling and orders. The findings show missing or outdated documentation and inadequate record-keeping.
    • Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
    • Class 3A0056MEDICATION - LABELING AND ORDERS
    • ZZ814BACKGROUND SCREENING CLEARINGHOUSE
    09 Sept 2025Complaint
    Investigated concerns about supervision and care; found deficiencies in monitoring residents’ needs and notifying changes in condition to physicians within required timelines.
    • Class 2A0025RESIDENT CARE - SUPERVISION
    10 Apr 2025Standard
    Concluded that no deficiencies were found during the revisit.
    • A0001DEFINITIONS
    • A0004LICENSURE - REQUIREMENTS
    • A0007ADMISSIONS - CRITERIA
    • A0008ADMISSIONS - HEALTH ASSESSMENT
    • A0010ADMISSIONS - CONTINUED RESIDENCY
    • A0011ADMISSIONS - DISCHARGE
    • A0027RESIDENT CARE - ARRANGEMENT FOR HEALTH CARE
    • A0029RESIDENT CARE - NURSING SERVICES
    • A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
    • A0032RESIDENT CARE - ELOPEMENT STANDARDS
    • A0031RESIDENT CARE - THIRD PARTY SERVICES
    • A0033PHYSICAL RESTRAINTS
    • A0034ASSISTIVE DEVICES
    • A0035USE OF PERSONNEL; EMERGENCY CARE
    • A0036INFECTION CONTROL PROCEDURES
    • A0040RESIDENT EDUCATION- VENOUS THROMBOEMBOLISM (V
    • A0050MEDICATION - SELF ADMINISTERED MEDICATIONS
    • A0051MEDICATION - PILL ORGANIZERS
    • A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
    • A0053MEDICATION - ADMINISTRATION
    • A0054MEDICATION - RECORDS
    • A0055MEDICATION - STORAGE AND DISPOSAL
    • A0056MEDICATION - LABELING AND ORDERS
    • A0057MEDICATION - OVER THE COUNTER (OTC) PRODUCTS
    • A0058PHARMACY & DIETARY; UNCORRECTED DEFICIENCIES
    • A0074STAFFING STANDARDS - PERSONNEL FILE (BGS)
    • A0075USE OF PERSONNEL; EMERGENCY CARE (AED)
    • A0076DO NOT RESUSCITATE ORDERS (DNROS)
    • A0077STAFFING STANDARDS - ADMINISTRATORS
    • A0078STAFFING STANDARDS - STAFF
    • A0079STAFFING STANDARDS - LEVELS
    • A0080TRAINING - CORE & COMPETENCY TEST
    • A0081TRAINING - STAFF IN-SERVICE
    • A0082TRAINING - HIV/AIDS
    • A0083TRAINING - FIRST AID AND CPR
    • A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
    • A0085TRAINING - NUTRITION & FOOD SERVICE
    • A0086TRAINING - ADRD
    • A0087ALZHEIMER'S TRAINING - PROV & CURRICULUM APPR
    • A0088ALZHEIMER'S/OTHER DISORDERS - DISCLOSURES
    • A0089ALZHEIMER'S/OTHER DISORDERS - SPECIAL CARE
    • A0090TRAINING - DO NOT RESUSCITATE ORDERS
    • A0091TRAINING - DOCUMENTATION & MONITORING
    • A0092FOOD SERVICE - GENERAL RESPONSIBILITIES
    • A0093FOOD SERVICE - DIETARY STANDARDS
    • A0094FOOD SERVICE - FOOD HYGIENE
    • A0095FOOD SERVICE - CONTRACTED FOOD SERVICE
    • A0120FISCAL - FINANCIAL STABILITY
    • A0121FISCAL - ACCOUNTING PROCEDURES
    • A0122FISCAL - PERSONAL EFFECTS
    • A0123FISCAL - RESIDENT TRUST FUNDS
    • A0124FISCAL - BANK ACCOUNTS
    • A0125FISCAL - SURETY BONDS
    • A0126FISCAL - RESIDENT ACCOUNTING
    • A0127FISCAL - LIABILITY INSURANCE
    • A0150PHYSICAL PLANT - NEW FACILITIES
    • A0151PHYSICAL PLANT - EXISTING FACILITIES
    • A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
    • A0160RECORDS - FACILITY
    • A0161RECORDS - STAFF
    • A0162RECORDS - RESIDENT
    • A0163RECORDS - RESIDENT, PENALTIES FOR ALTERATION
    • A0164RECORDS - INSPECTION AVAILABILITY
    • A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
    • A0166RISK MGMT & QA; LIABILITY CLAIM REPORT
    • A0167RESIDENT CONTRACTS
    • A0168RESIDENT REFUND POLICY
    • A0169RECORDS - INFECTION CONTROL POLICY/PROCEDURE
    • A0170RESIDENT REFUND POLICY
    • A0180EMERGENCY MANAGEMENT
    • A0181EMERGENCY PLAN APPROVAL
    • A0182EMERGENCY MGMT - PLAN IMPLEMENTATION
    • A0183EMERGENCY MGMT - FACILITY EVACUATION
    • A0189ADCCS IN ALF
    • A0190ADMINISTRATIVE ENFORCEMENT
    • A0192ADVERTISING
    • A0193MANDATORY TESTING FOR ASSISTED LIVING FACILIT
    • A0200EMERGENCY ENVIRONMENTAL CONTROL
    • A0300FACILITY CLOSURE
    • A1300VISITATION
    • AE200ECC - LICENSING
    • AE201ECC - POLICIES
    • AE202ECC - PHYSICAL SITE REQUIREMENTS
    • AE203ECC - STAFFING REQUIREMENTS
    • AE204ECC - ADMISSIONS & CONTINUED RESIDENCY
    • AE205ECC - HEALTH ASSESSMENT
    • AE206ECC - SERVICE PLANS
    • AE207ECC - SERVICES
    • AE208ECC - RECORDS
    • AE209ECC - DISCHARGE
    • AE210ECC - TRAINING
    • AZ806CHANGE OF ADDRESS
    • AZ812CHANGE OF OWNERSHIP
    • AZ813RESULTS OF SCREENING & NOTIFICATION IN FILE
    • AZ814BACKGROUND SCREENING CLEARINGHOUSE
    • AZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
    • AZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
    • AZ817MINIMUM LICENSURE REQUIREMENT - INFORM AHCA
    • AZ819MINIMUM LICENSURE REQ - FINANCIAL VIABILITY
    • AZ821REPORTING REQUIREMENTS; ELECTRONIC SUBMISSION
    • AZ824RIGHT OF INSPECTION; INSPECTION REPORTS
    • AZ827UNLICENSED ACTIVITY
    • AZ828ADMINISTRATIVE FINES; VIOLATIONS
    • AZ829MORATORIUM; EMERGENCY SUSPENSION
    • AZ830EMERGENCY MANAGEMENT PLANNING
    • CZ803LICENSE REQUIRED; DISPLAY
    • CZ806CHANGE OF ADDRESS
    • CZ812CHANGE OF OWNERSHIP
    • CZ813RESULTS OF SCREENING & NOTIFICATION IN FILE
    • CZ814BACKGROUND SCREENING CLEARINGHOUSE
    • CZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
    • CZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
    • CZ817MINIMUM LICENSURE REQUIREMENT - INFORM AHCA
    • CZ819MINIMUM LICENSURE REQ - FINANCIAL VIABILITY
    • CZ821REPORTING REQUIREMENTS; ELECTRONIC SUBMISSION
    • CZ824RIGHT OF INSPECTION; INSPECTION REPORTS
    • CZ827UNLICENSED ACTIVITY
    • CZ828ADMINISTRATIVE FINES; VIOLATIONS
    • CZ829MORATORIUM; EMERGENCY SUSPENSION
    • CZ830EMERGENCY MANAGEMENT PLANNING
    • CZ900VISITATION
    • E0309STAFFING REQUIREMENTS
    • AL240LMH - LICENSING
    • AL241LMH - RECORDS
    • AL242LMH - RESPONSIBILITIES OF FACILITY
    • AL243LMH - TRAINING
    • AN275LNS - LICENSING
    • AN276LNS - NURSING SERVICES
    • AN277LNS - RESIDENT CARE STANDARDS
    • AN278LNS - RECORDS
    • D0001GENERAL LICENSURE STANDARD
    • CZ875ALZHEIMER DISEASE/DEMENTIA; TRAINING
    • ZZ812CHANGE OF OWNERSHIP
    • ZZ813RESULTS OF SCREENING & NOTIFICATION IN FILE
    • ZZ814BACKGROUND SCREENING CLEARINGHOUSE
    • ZZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
    • ZZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
    • ZZ817MINIMUM LICENSURE REQUIREMENT - INFORM AHCA
    • ZZ821REPORTING REQUIREMENTS; ELECTRONIC SUBMISSION
    • ZZ824RIGHT OF INSPECTION; INSPECTION REPORTS
    • ZZ827UNLICENSED ACTIVITY
    • ZZ828ADMINISTRATIVE FINES; VIOLATIONS
    • ZZ830EMERGENCY MANAGEMENT PLANNING
    • ZZ841IN-PERSON VISITATION
    • ZZ875ALZHEIMER DISEASE/DEMENTIA; TRAINING
    • ZZ809PROOF OF FINANCIAL ABILITY TO OPERATE
    • ZZ871ATTEMPTED INSPECTION
    • ZZ803LICENSE REQUIRED; DISPLAY
    • CZ841IN-PERSON VISITATION
    29 Jan 2025Standard
    Investigated deficiencies in emergency power planning, environmental control, and resident notification related to emergency procedures.
    • A0200EMERGENCY ENVIRONMENTAL CONTROL
    04 Dec 2024Standard
    Found deficiencies in emergency power planning and environmental control, including inadequate policies, procedures, and fuel storage to maintain safe temperatures during emergencies.
    • A0004LICENSURE - REQUIREMENTS
    • A0200EMERGENCY ENVIRONMENTAL CONTROL
    01 Oct 2024Standard
    Found deficiencies in emergency power planning, including on-site fuel storage and policies, with details needed on resource sharing, plan content, and documentation.
    • A0200EMERGENCY ENVIRONMENTAL CONTROL
    01 Oct 2024Complaint
    Investigated a complaint and found no deficiencies.
    • A0001DEFINITIONS
    01 Oct 2024Complaint
    Determined no deficiencies were found during the visit.
    11 Jul 2024Standard
    Identified deficiencies in emergency planning; failed to timely submit the annual Comprehensive Emergency Management Plan for 2024 to the local emergency management agency.
    • Class 3A0200EMERGENCY ENVIRONMENTAL CONTROL
    • CZ830EMERGENCY MANAGEMENT PLANNING
    11 Jul 2024Complaint
    Observed deficiencies in coordinating third-party services; no list of third-party providers for residents to choose from and documentation of provider agreements was lacking.
    • Class 3A0031RESIDENT CARE - THIRD PARTY SERVICES
    11 Apr 2024Standard
    Identified deficiencies in background screening attestations, emergency management planning, staff training, and resident records. The findings show missing attestations, incomplete plans, and missing progress notes.
    • Class 3A0081TRAINING - STAFF IN-SERVICE
    • Class 3A0160RECORDS - FACILITY
    • Class 3AN278LNS - RECORDS
    • CZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
    • Class 3CZ830EMERGENCY MANAGEMENT PLANNING
    11 Jan 2024Complaint
    Investigated complaints; deficiencies were corrected at the time of the visit.
    • A0008ADMISSIONS - HEALTH ASSESSMENT
    01 Nov 2023Complaint
    Investigated a complaint about care in a residential facility and found multiple violations of admission rules, elopement prevention, and staff training requirements, with several deficiencies remaining uncorrected.
    • A0010ADMISSIONS - CONTINUED RESIDENCY
    • A0032RESIDENT CARE - ELOPEMENT STANDARDS
    • A0081TRAINING - STAFF IN-SERVICE
    • A0086TRAINING - ADRD
    12 Oct 2023Complaint
    Investigated a fourth revisit to a complaint investigation and found a deficiency corrected at the time of the survey.
    18 Aug 2023Complaint
    An investigation found multiple safety and care deficiencies related to resident safety, elopement risk, identification, and staff training and documentation.
    • Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
    • Class 2A0025RESIDENT CARE - SUPERVISION
    • Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
    • Class 3A0081TRAINING - STAFF IN-SERVICE
    • Class 3A0086TRAINING - ADRD
    • Class 3A0091TRAINING - DOCUMENTATION & MONITORING
    17 Aug 2023Complaint
    Investigated a complaint; deficiencies were corrected during the revisit.
    15 Aug 2023Complaint
    Investigated a complaint and found failure to maintain a clean environment in the memory care area, with dust and lint on vents, a hole behind the laundry room door, and a black substance on another vent; administrator confirmed the findings.
    • A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
    08 May 2023Complaint
    The entity was cited for deficiencies in adverse incident reporting and in policies for resident care, including inadequate handling of assistive devices and related daily living practices, with observed issues in resident care documentation and device cleanliness.
    • Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
    • Class 3A0034ASSISTIVE DEVICES
    • CZ821REPORTING REQUIREMENTS; ELECTRONIC SUBMISSION
    08 May 2023Complaint
    Investigated and found a failure to maintain a clean living environment for residents, with multiple cleanliness and sanitation issues observed during the survey.
    • Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
    • Class 3A0034ASSISTIVE DEVICES
    • CZ821REPORTING REQUIREMENTS; ELECTRONIC SUBMISSION
    • A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
    06 Feb 2023Monitor
    Found deficiencies in providing a safe living environment and maintaining electrical and structural systems; observed dirty carpet stains and other maintenance concerns.
    • A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
    25 Oct 2022Complaint
    Investigated findings revealed deficiencies in background screenings, reporting to the background screening clearinghouse, and several safety and records issues affecting resident care and living conditions.
    • Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
    • Class 3A0161RECORDS - STAFF
    • CZ813RESULTS OF SCREENING & NOTIFICATION IN FILE
    • CZ814BACKGROUND SCREENING CLEARINGHOUSE
    • CZ821REPORTING REQUIREMENTS; ELECTRONIC SUBMISSION
    27 Jun 2022Complaint
    Identified deficiencies in staffing levels and supervision, and in incident reporting and electronic submission requirements.
    • Class 3A0079STAFFING STANDARDS - LEVELS
    • Class 3A0165RISK MGMT & QA
    • CZ821REPORTING REQUIREMENTS; ELECTRONIC SUBMISSION
    21 Apr 2022Standard
    Found deficiencies corrected during the survey.
    28 Feb 2022Standard
    Identified multiple deficiencies related to resident rights, privacy, communication, posted notices and house rules, as well as nursing services and staff training.
    • Class 3A0025RESIDENT CARE - SUPERVISION
    • Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
    • Class 3A0081TRAINING - STAFF IN-SERVICE
    • Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
    • Class 3AN278LNS - RECORDS
    • A0004LICENSURE - REQUIREMENTS
    12 Jan 2022Complaint
    Deficiencies identified in a prior complaint were corrected at the time of the revisit on 2022-01-12.
    14 Dec 2021Complaint
    Concluded that deficiencies found in the complaint investigation were corrected during the survey.
    05 Nov 2021Complaint
    Found deficiencies in residents' rights and facility procedures, including delayed call-button responses, lack of staff training documentation on response times, and tampering with surveillance equipment.
    • Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
    07 Oct 2021Complaint
    Identified deficiencies in health assessments after significant changes and in elopement safety practices with inadequate monitoring and planning.
    • Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
    • Class 2A0025RESIDENT CARE - SUPERVISION
    • Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
    05 May 2021Complaint
    Investigated a complaint and found deficiencies in medication labeling and orders, including incomplete documentation and changes in directions.
    • Class 3A0056MEDICATION - LABELING AND ORDERS
    24 Mar 2021Complaint
    Found no deficiencies after an unannounced revisit conducted on 3/24/2021.
    08 Feb 2021Complaint
    Investigated deficiencies in medication self-administration and administration practices, including improper handling by staff and lack of proper oversight.
    • Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
    04 Feb 2021Complaint
    Found no deficiencies on the 2/10/2021 revisit.
    09 Dec 2020Standard
    Found no deficiencies. No deficiency was found at the time of the visit.
    20 Nov 2020Complaint
    Investigated the complaint and found the facility failed to maintain adequate supervision and awareness of residents' whereabouts, compromising safety and well-being.
    • Class 2A0025RESIDENT CARE - SUPERVISION
    19 Oct 2020Standard
    Identified multiple deficiencies related to resident observation, medication management, staff training, preservice orientation, and ethical issues.
    • Class 3A0025RESIDENT CARE - SUPERVISION
    • Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
    • Class 3A0054MEDICATION - RECORDS
    • Class 3A0055MEDICATION - STORAGE AND DISPOSAL
    • Class 3A0078STAFFING STANDARDS - STAFF
    • Class 3A0079STAFFING STANDARDS - LEVELS
    • Class 3A0081TRAINING - STAFF IN-SERVICE
    • Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
    • Class 3A0086TRAINING - ADRD
    • Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
    • Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
    • Class 3AN278LNS - RECORDS
    • Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
    • A0082TRAINING - HIV/AIDS
    • A0058PHARMACY & DIETARY; UNCORRECTED DEFICIENCIES
    17 Sept 2020Monitor
    Investigated a complaint and found a deficiency in infection control and generator monitoring that was corrected during a follow-up visit.
    • A0004LICENSURE - REQUIREMENTS
    14 Sept 2020Complaint
    Investigated a complaint alleging concerns. Found the individual named in the allegation resides in the independent area of the community and is not a resident in the assisted living portion.
    05 Jun 2020Monitor
    Conducted an unannounced visit; no deficient practice was found.
    • A0004LICENSURE - REQUIREMENTS
    07 May 2020Monitor
    Identified deficiencies in resident rights and facility procedures due to missing or inadequate written house rules and procedures.
    • Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
    02 Apr 2020
    Found no deficiencies during a joint visit conducted on 2020-04-02.
    30 Jan 2020
    Concluded that deficiencies were corrected during a desk review and no current deficiencies were found.
    • A0001DEFINITIONS
    23 Dec 2019Complaint
    Revisited a prior complaint investigation and confirmed deficiencies were corrected on 12/23/2019.
    20 Nov 2019Expansion
    Found deficiencies related to staff training, background screening, and care practices, with evidence of incomplete compliance across multiple areas.
    • Class 3A0078STAFFING STANDARDS - STAFF
    • Class 3A0081TRAINING - STAFF IN-SERVICE
    • Class 3A0086TRAINING - ADRD
    • Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
    27 Sept 2019Complaint
    Investigated deficiencies related to resident rights information, posting of required notices, and adverse incident reporting; several rules governing resident protections and rights were not properly followed.
    • Class 2A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
    • Class 3A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
    27 Sept 2019Complaint
    Investigated a complaint and found no deficiencies.
    • Class 2A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
    • Class 3A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
    02 Aug 2019Complaint
    Concluded that deficiencies were corrected during a follow-up visit after a complaint.
    17 Jun 2019Complaint
    Identified deficiencies in background checks, staff elopement training, and maintenance of the facility’s environment. Noted missing background screening results for a staff member, lack of elopement policy training documentation, and several unsafe conditions such as ceiling and carpet stains.
    • Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
    • Class 4CZ813RESULTS OF SCREENING & NOTIFICATION IN FILE
    • A0081TRAINING - STAFF IN-SERVICE
    • A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
    11 Apr 2019Complaint
    Inspections found multiple deficiencies in resident care, supervision, staff training, facility conditions, medication administration, and reporting requirements.
    • Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
    • Class 2A0025RESIDENT CARE - SUPERVISION
    • Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
    • Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
    • Class 3A0081TRAINING - STAFF IN-SERVICE
    • Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
    • Class 3AN277LNS - RESIDENT CARE STANDARDS
    • Class 4CZ821REPORTING REQUIREMENTS; ELECTRONIC SUBMISSION
    04 Mar 2019Complaint
    Concluded there were no deficiencies identified during the follow-up on a complaint investigation.
    • D0001GENERAL LICENSURE STANDARD
    31 Jan 2019Monitor
    Found no deficiencies during a follow-up Change of Ownership survey conducted on 2019-01-31.
    09 Jan 2019Complaint
    Identified deficiencies in health assessments and medication consent documentation; health assessments were not completed accurately for two residents and signed consent forms were missing.
    • Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
    • Class 4A0162RECORDS - RESIDENT
    03 Dec 2018Monitor
    Investigated a re-licensure survey identified deficiencies in staff training, including ADRD continuing education and required in-service training on elopement and emergency procedures.
    16 Oct 2018Expansion
    Investigated multiple deficiencies relating to admissions criteria, resident safety, staff credentials, training, medication records, and background screening; several violations were identified.
    • Class 3A0007ADMISSIONS - CRITERIA
    • Class 2A0010ADMISSIONS - CONTINUED RESIDENCY
    • Class 2A0025RESIDENT CARE - SUPERVISION
    • Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
    • Class 3A0054MEDICATION - RECORDS
    • Class 3A0078STAFFING STANDARDS - STAFF
    • Class 3A0081TRAINING - STAFF IN-SERVICE
    • Class 3A0086TRAINING - ADRD
    • Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
    • Class 3A0091TRAINING - DOCUMENTATION & MONITORING
    • Class 4CZ813RESULTS OF SCREENING & NOTIFICATION IN FILE
    • Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
    • Class 4CZ821REPORTING REQUIREMENTS; ELECTRONIC SUBMISSION
    • A0058PHARMACY & DIETARY; UNCORRECTED DEFICIENCIES
    27 Mar 2018Complaint
    Investigated a complaint; found no deficiencies.
    30 Nov 2017Complaint
    Investigated a complaint and found no deficiencies.
    04 Oct 2017Monitor
    Found no deficiencies during a monitoring visit conducted on 10/04/17.
    27 Sept 2017Complaint
    Found deficiencies in maintaining mechanical systems and laundry equipment leading to laundry facilities not kept in good working order.
    • Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
    20 Jul 2017Expansion
    Found no deficiencies during an initial limited nursing services survey.
    17 May 2017Standard
    Found no deficiencies.
    17 May 2017Complaint
    Found no deficiencies during the complaint investigation revisit.
    07 Apr 2017Complaint
    Found deficiencies in resident supervision, rights and procedures, and staffing documentation. Specific concerns included a pressure ulcer care lapse, unresolved hot water issues, and inaccurate staff schedules.
    • Class 2A0025RESIDENT CARE - SUPERVISION
    • Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
    • Class 3A0079STAFFING STANDARDS - LEVELS
    • Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
    07 Apr 2017Standard
    Investigated uncovered deficiencies in staff training, licensing documentation, and placement records.
    • Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
    • Class 3A0078STAFFING STANDARDS - STAFF
    • Class 3A0081TRAINING - STAFF IN-SERVICE
    • Class 3A0082TRAINING - HIV/AIDS
    • Class 3A0086TRAINING - ADRD
    • Class 4A0161RECORDS - STAFF
    13 Mar 2017Complaint
    Found no deficiencies during a follow-up visit conducted for a prior complaint.
    10 Jan 2017Complaint
    Investigated the complaint and found deficiencies in health assessments and bedrail safety; two residents lacked complete AHCA 1823 forms and one resident had unsafe bedrails.
    • Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
    • Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
    • Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
    16 Nov 2016Complaint
    Investigated a complaint and found no deficiencies.
    05 Aug 2016Complaint
    Investigated a complaint and found no deficiencies.
    30 Jul 2015Standard
    Concluded deficiencies previously cited were corrected on the day of the revisit.
    • A0008ADMISSIONS - HEALTH ASSESSMENT
    • A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
    28 May 2015Standard
    Identified deficiencies in health assessment documentation and environmental conditions affecting resident care.
    • Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
    • Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
    23 Apr 2015Complaint
    Verified the previously cited deficiencies were corrected during the revisit.
    • A0004LICENSURE - REQUIREMENTS
    02 Feb 2015Complaint
    Identified deficiencies in monitoring resident placement and in submitting required incident reports.
    • Class 2A0010ADMISSIONS - CONTINUED RESIDENCY
    • Class 4AZ821REPORTING REQUIREMENTS; ELECTRONIC SUBMISSION
    11 Sept 2014Complaint
    Identified deficiencies in staff training documentation and medication labeling.
    • Class 4A0091TRAINING - DOCUMENTATION & MONITORING
    09 Jul 2014Complaint
    Investigated deficiencies in medication labeling and training compliance, including failure to provide required training within timeframes.
    • Class 3A0056MEDICATION - LABELING AND ORDERS
    • Class 3A0081TRAINING - STAFF IN-SERVICE
    • Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
    09 Jul 2014Complaint
    Found no deficiencies during the revisit survey conducted on 2014-10-15.
    • Class 3A0056MEDICATION - LABELING AND ORDERS
    • Class 3A0081TRAINING - STAFF IN-SERVICE
    • Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
    26 Nov 2013Complaint
    Found no deficiencies were identified during the complaint survey.
    29 Oct 2013Complaint
    Found no deficiencies during a follow-up revisit conducted on 2013-10-29 in relation to a prior complaint.
    27 Aug 2013Complaint
    Found deficiencies in medication administration and incident-recordkeeping, with one resident affected in each area.
    • Class 2A0025RESIDENT CARE - SUPERVISION
    • Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
    • Class 4A0160RECORDS - FACILITY
    09 Apr 2013Standard
    Confirmed the biennial relicensure survey was conducted and no deficiencies were found.
    06 Mar 2013Initial
    Determined that previously cited deficiencies were corrected on the day of the revisit.
    • A0029RESIDENT CARE - NURSING SERVICES
    • A0164RECORDS - INSPECTION AVAILABILITY
    • A0081TRAINING - STAFF IN-SERVICE
    • A0035USE OF PERSONNEL; EMERGENCY CARE
    • A0034ASSISTIVE DEVICES
    • A0126FISCAL - RESIDENT ACCOUNTING
    28 Dec 2012Initial
    Identified deficiencies in resident care and medication management, including inadequate access to medications, unsafe handling of meds, and deficiencies in ensuring care aligns with residents’ needs.
    • Class 2A0025RESIDENT CARE - SUPERVISION

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