Overall sentiment across the reviews is mixed, with a clear split between praise for individual caregivers and activities and repeated concerns about facility condition, staffing levels, and management. Many reviewers emphasize that direct care staff — nurses and aides — are caring, attentive, and skilled. Positive specifics include 24-hour on-site staff, knowledgeable nursing and administrative personnel in some accounts, and an environment in which residents receive one-on-one attention in smaller or household-style units. Multiple reviewers praised the programs and activities offered, particularly gardening, cards, arts and crafts, outings, and therapy-based programs for both assisted living and memory care. Several accounts also highlight a clean dining area, a good menu, and the flexibility to take residents to lunch or dinner, all of which support a picture of attentive daily care and meaningful engagement opportunities for residents.
However, alongside these strengths is a recurrent theme of understaffing and operational stress. Numerous reviews describe staff as overworked, operations as chaotic, and management as absent or not acting in residents’ best interests. These staffing and leadership issues are sometimes linked to serious concerns such as regulatory non-compliance and the involvement of hospice services, which reviewers flagged as noteworthy. Practical consequences mentioned include difficulty arranging tours, a standoffish reception when trying to visit or inquire, and an overall sense that the facility struggles to maintain consistent standards. Several reviewers explicitly called out management or ownership for cutting corners, which amplifies worries about long-term sustainability and oversight.
Facility condition and maintenance emerged as another major dividing line. Some reviewers describe Panorama as very clean, homey, and comfortable — even noting a large-house feel in parts of the campus and praising specific areas like the dining room and gardens. At the same time, an equal number of reviews portray the building as old, run-down, dingy, and in need of paint or other maintenance. Specific physical issues include tiny kitchens, cramped living rooms, worn or dirty furniture, and inconsistent temperatures (reported as warm). This variability suggests that different wings or units may be maintained to different standards, or that perceptions vary by what portion of the facility was seen during a tour.
Dining and food quality also draw mixed feedback. While several reviewers compliment the dining area and menu, others reported greasy or old food and an unpleasant dining experience. These conflicting reports align with the broader pattern: some parts or shifts of the facility deliver high-quality daily living, while others fall short. Activities programming is one of the more consistently positive aspects — reviewers commonly mention gardening, arts and crafts, cards, outings, and therapy — indicating a genuine effort to provide engagement and purposeful routines for residents.
Cost and value impressions are likewise split. A few reviews describe the facility as affordable or competitively priced, and one reviewer noted a seemingly attractive price point. Conversely, other reviewers felt the price was too high given the condition and level of service, and one mentioned a price increase to $2,800, expressing concern about poor value. Given the reported variability in care, maintenance, and management responsiveness, prospective residents and families should expect that perceived value may depend heavily on the specific unit, level of staffing at the time, and which staff members are on duty.
In summary, Panorama Living appears to offer several notable strengths — compassionate direct-care staff, round-the-clock staffing, knowledgeable clinical leadership in some reports, active programming, and pleasant communal spaces in parts of the facility. Yet these positives are counterbalanced by repeated complaints about understaffing, inconsistent management, an aging physical plant and maintenance shortfalls, uneven cleanliness and food quality, and concerns about regulatory or operational practices. Prospective residents and families should plan to: (1) request a thorough, scheduled tour that includes multiple areas and meal observation, (2) ask specific questions about staffing ratios, turnover, and regulatory history, (3) verify current pricing and any recent increases, and (4) assess which wing or household their potential unit is in to better gauge maintenance and attention levels. These steps will help capture the variability reflected in the reviews and make a more informed placement decision.
