Mainstay Senior Living

    505 Ariana Ave, Auburndale, FL, 33823
    2.6 · 5 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Leaking roofs, termites, mold, neglect

    I left in August 2022 after a terrible experience: leaking roofs, termites, mold, neglected resident care, and maintenance so understaffed it never caught up while too many office managers ran a profit-first, poorly managed place. Staff were unhappy and overworked - I would not place any family member there.

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    Amenities

    2.60 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.0
    • Staff

      1.0
    • Meals

      2.6
    • Amenities

      2.6
    • Value

      3.0

    Location

    Map showing location of Mainstay Senior Living

    About Mainstay Senior Living

    Mainstay Senior Living runs assisted living and adult family care home communities with a main focus on providing several care options for older adults, including Independent Living, Assisted Living, Memory Care, Skilled Nursing, and respite care for temporary support to families, and since its founding in 2009, it's built a network of over 18 communities across states like Florida, Georgia, South Carolina, Tennessee, and North Carolina, managing more than 1,200 units with a strong emphasis on memory care. The staff looks after residents who need help with daily activities such as bathing, dressing, and medication, while offering specialized care for those living with dementia or mild cognitive impairment through 24-hour supervision, memory-enhancing programs, and round-the-clock nursing support. Mainstay Senior Living accommodates different needs by letting residents shift between care levels as their health changes, making it possible for them to age in place with as much independence as possible, and in both Independent Living and Assisted Living, seniors have housekeeping, laundry, and meal services, including flexible meal options that meet dietary needs, along with move-in support to help families through the transition. Each community has a range of amenities like gardens, walking paths, gathering spaces, dining rooms, game rooms, movie nights, and scheduled group activities designed to keep residents active and engaged, and rooms typically come furnished to reduce moving stress. Grace Manor at Lake Morton is a 50-unit memory care facility under the Mainstay umbrella, showing their special focus on Alzheimer's and dementia care. The company uses vertical integration for cost savings in both development and operations, targets affordability, and has proprietary policies, procedures, regulation guides, and training available to staff, including required CORE training via their membership in the Florida Assisted Living Association. Their commitment includes regular staff training, though there have been concerns about staffing levels and management quality, and they keep everything accessible on their website with features like web chat and online appointment requests so families can gather details with ease. Mainstay manages facilities meant to feel safe, comfortable, and welcoming, promoting family connections, and they're structured to offer as much warmth and personal freedom as possible for every resident.

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