Overall sentiment across reviews is predominantly positive about day-to-day life at Imperial Club, with frequent praise for the frontline staff, active lifestyle programming, and the physical residences and amenities. Many reviewers highlight compassionate, friendly and responsive staff who contribute to a family-like atmosphere and provide peace of mind for residents and families. The community offers a full activities calendar — exercise classes, tai chi, chair yoga, bingo, live music, arts and crafts, outings to restaurants and markets — and multiple amenities such as a pool, gym, library, salon, game rooms, and a restaurant-style dining room. Apartments are frequently described as clean, comfortable and in many cases spacious (including one-bedroom layouts and units reported near 700 sq ft). Location is often cited as a draw, with proximity to shopping (Aventura Mall), cultural events, and neighborhood conveniences.
Dining and daily living are important strengths but show mixed experiences. Many reviews report that meals are included, the dining room is attractive, and food can be delicious with alternative menus and attentive dietary staff. At the same time, there are repeated comments about declining food quality in some periods — cold meals, smaller portions, occasional bad days, and extra charges for meal delivery. Some units lack a stove or full kitchen (microwave allowed), causing variance between apartment types. Weekly housekeeping and regular maintenance are frequently noted as positives, although some reviewers report lapses in cleanliness or maintenance in later months.
Activities and social life are standout positives: residents and families repeatedly describe a lively, busy community with frequent social and holiday events, outdoor concerts, pool activities and small group exercise. These programs are a consistent theme in the positive reviews and are credited with keeping residents engaged and happy. Transportation services (on-site bus) for doctor appointments and errands are commonly mentioned as useful, though reliability concerns appear intermittently — some reviewers reported unreliable pickup or broken service elevators that affected access.
The most consistent and significant negatives relate to building operations and management. Numerous reviews report elevator failures, long waits, one elevator out of service, and urgent safety concerns or perceived fire/evacuation risk when elevators break down. These outages have generated worry about emergency response and mobility for residents. In addition, several reviewers describe declining maintenance (old or filthy carpets, mismatched furniture, dirty windows), and a sense that management or new ownership has become less responsive or more business-focused, leading to perceived downward changes in service quality. Complaints also reference poor upper-management communication, an unresponsive Director of Nursing in some cases, and variability in care that depends heavily on individual aides. A few reviewers explicitly say care and culture have deteriorated in the last six months under new leadership.
Customer experience factors are mixed. While many praise the sales/marketing and front-line reception teams as organized, helpful and welcoming, others recount rushed tours, unfriendly guides, and occasional rude front desk behavior. Fee transparency is a recurring concern: reviewers mention extra charges (meal delivery fees, charges for having your own aide) and a “nickel-and-dime” impression. COVID-era restrictions were widely felt — visiting limits, dining-room closures, and curtailed activities — and impacted reviewers’ impressions during those periods. Several reviewers suggest that service reliability (e.g., elevators, transportation, consistent meal service) and management accountability are the clearest areas needing improvement.
In summary, Imperial Club is frequently described as a clean, active, and affordable senior living option with strong day-to-day staff, robust activities, and many desirable amenities. It is well-suited for residents seeking independence, social engagement, and good location convenience. However, prospective residents and families should be aware of recurring operational concerns: elevator reliability and building maintenance issues, variability in dining and care quality, additional fees, and reports of upper-management unresponsiveness or recent declines following ownership changes. These themes suggest that while the on-the-ground staff and lifestyle programming are major positives, verifying current management responsiveness, elevator/maintenance status, dining policies, and staffing stability during a tour or follow-up conversations is important to ensure the community meets a specific resident’s needs.
