The reviews for River Valley Rehabilitation Center present a highly polarized picture, with a mix of strongly positive experiences and severe negative allegations. On the positive side, numerous reviewers single out individual staff members and the admissions team as standout strengths. Names that appear repeatedly—Chassidy Calhoun (Admissions), Dustin (administrator), and Jessica (Director of Admissions)—are associated with clear communication, compassion, professionalism, and a smooth placement process. Several family members described feeling reassured and grateful during the transition, noting that admissions was easy, informative, and delivered 'peace of mind.' Many reviews praise the broader caregiving team for going "above and beyond," describing courteous, engaging staff who foster friendly resident relationships and provide a loving approach to care. Activity programming (bingo and prize events) and reports of residents being happy and well cared for further support the positive experiences. Therapy services also receive high praise in multiple accounts: some reviewers explicitly call out outstanding physical therapy (PT) and occupational therapy (OT) that contributed to successful rehab journeys and social connections made during stays.
In stark contrast, a number of reviews describe serious quality and safety concerns. Multiple accounts allege poor cleanliness (described as smelly and not clean), understaffing, and neglect of basic personal care—examples include hair not being brushed and clothes left dirty. There are also accusations of theft of residents' belongings, which raises security and trust issues. Several reviewers report unprofessional or uncaring nursing behavior and express frustration with perceived medication errors and a culture lacking accountability. More alarmingly, specific medical harms are described: at least one reviewer reports aspiration leading to pneumonia and a worsened heart condition, and there are mentions of a patient death after admission. Other infection-related concerns appear as well, such as a urinary tract infection developing after admission and worries about subsequent infections. These reports suggest inconsistent clinical oversight or breakdowns in infection prevention and timely medical response for some residents.
The pattern that emerges is one of inconsistency—some families experienced high-quality, attentive care, strong therapy outcomes, and excellent customer service, while others encountered neglect, safety lapses, or poor clinical outcomes. This split could indicate variability across shifts, units, or individual staff members. Multiple reviewers emphasize the standout performance of particular employees and the admissions team, suggesting pockets of excellent practice and leadership. Conversely, reports of understaffing, delayed medical attention, and medication errors point to systemic vulnerabilities that can have serious consequences when they occur.
Facilities and dining receive mixed feedback as well. Several reviewers describe the center as very clean and organized, while others call it smelly and unclean. Dining complaints are specific but limited: salty eggs, undercooked grits, and a grilled cheese that lacked cheese in the middle. These food quality issues appear less frequent than the care and safety concerns but contribute to perceptions of inconsistent operational standards.
Activities, social engagement, and the emotional climate are frequently cited as strengths by satisfied families: organized activities like bingo, caring staff who engage residents, and a visible passion among workers create a positive day-to-day environment for many residents. Positive mentions of therapy staff and successful rehab journeys indicate that, when clinical services function well, the facility can support meaningful recovery and social well-being.
In summary, reviewers paint River Valley Rehabilitation Center as a facility capable of excellent, compassionate care in many cases—particularly around admissions, certain named employees, therapy services, and recreational programming—while also showing evidence of serious lapses in cleanliness, staffing, clinical safety, and accountability in other cases. The most significant red flags from the negative reviews are medication errors, delayed or inadequate medical attention leading to infections, aspiration/pneumonia, and at least one reported death; these are issues that warrant investigation and corrective action. Prospective residents and families should weigh the facility's demonstrated strengths (helpful admissions team, engaged staff members, strong therapy programs, and positive resident experiences) against the potential risks shown in the negative reports. If considering placement, ask for recent state inspection reports, specifics about staffing levels and turnover, infection control policies, examples of how medication errors and complaints are tracked and resolved, and opportunities to meet the therapy team and front-line caregivers. Monitoring these areas and getting direct feedback from current residents and families can help clarify whether the facility’s positive practices are consistent and systemic or dependent on specific staff members and shifts.
