Overall sentiment for Compass Rose of Brandon is strongly mixed, with a clear split between families and residents who have very positive experiences and those who report serious concerns. Many reviewers praise the facility’s warm, homey environment, active social calendar, and friendly caregiving staff in the main areas. Positive comments consistently call out the abundant activities (daily bingo, exercise classes, weekly entertainment, outings, themed events like prom night and picnics), pleasant common spaces (porches with rocking chairs, seasonal decorations), an onsite hair salon, and good dining. Several families explicitly state their loved ones are happy, well cared for, and that the move-in process was easy — providing peace of mind and strong recommendations.
However, a notable portion of reviews raise significant safety, staffing, and management concerns. Recurring themes include understaffing (with special emphasis on night shift problems), inconsistent supervision, and troubling incidents such as unexplained falls, an alleged assault, and resident-on-resident inappropriate behavior (exposure and lewd comments). Several reviewers describe delayed or inadequate notification to families after incidents, and some report physical evidence of harm (bruising, missing hair). These issues raise important safety and supervision questions, particularly for vulnerable residents.
Cleanliness and housekeeping emerge as an inconsistent area. While some reviewers describe the facility as clean, homey, and well-maintained, others report severe lapses in housekeeping and hygiene specifically in parts of the community (notably memory care): feces on bathroom walls, unclean showers, lingering odors, dusty rooms, and incidents of inappropriate conduct by a housekeeper. Memory care is singled out repeatedly as an area “far from stellar” — with both cleanliness and care quality questioned. This points to a possible bifurcation in resident experience where the main living areas receive adequate attention while the memory unit and some private rooms suffer neglect.
Staffing, management responsiveness, and communication are consistent fault lines. Positive reviews praise courteous and professional staff, especially in main areas; conversely, negative reviews describe poor empathy, difficulty communicating with the Executive Director and Director of Nursing, and a perception that the operation is profit-driven. Several families reported that management’s response to serious incidents was inadequate, and some chose to move relatives out of the facility as a result. This mixed feedback suggests variability in leadership effectiveness and accountability, and that experiences may depend heavily on which team members are on duty and which area of the building a resident is in.
Dining and activities are clear strengths for many residents: multiple reviewers emphasize that meals are good, activities are plentiful and engaging, and social events enhance quality of life. These programmatic strengths are an asset the facility can (and reportedly does) deliver consistently for some residents. Nonetheless, the contrast between a vibrant activity program and reports of care and safety lapses highlights uneven operational quality.
In summary, Compass Rose of Brandon offers many qualities that families and residents appreciate — a warm, inviting atmosphere, an active activity schedule, pleasant common areas, and caring staff in main areas. At the same time, recurring and serious concerns around understaffing (especially at night), memory care cleanliness and supervision, incident handling, and management communication require attention. The pattern in the reviews suggests variability in experience: some residents and families are very satisfied, while others have experienced significant problems that affected safety and trust. These mixed impressions should prompt prospective families to tour the memory care area specifically, ask about staffing levels (day and night), incident reporting protocols, recent corrective actions, and to seek references from current families in both the main community and the memory care unit before making placement decisions.
