Overall sentiment in the reviews is mixed: reviewers consistently praise many everyday aspects of life at Toria's Assisted Living Facility — notably the caring nature of much of the staff, the quality of meals under normal conditions, the variety of activities and outings available to residents, and private-room options that support resident satisfaction and longer stays. Multiple comments indicate residents or families feel very happy with services for extended periods (over a year), which points to strengths in programming, social engagement, and some elements of routine care.
However, serious and recurring concerns are also prominent and require attention. The facility lacks a backup generator; reviewers reported a significant event in which a storm caused a three-day outage and there was no notification to families or residents. During that outage, meals were reportedly charged but not delivered, exacerbating the impact of the power loss. Communication failures around the outage appear to be a key issue and contributed to distress among families and residents.
Safety and security concerns are another major theme. An alleged theft from a resident's wallet was reported, which raises questions about property security and internal controls. In addition, reviewers noted unprofessional behavior from some nursing staff — described as rude — alongside more positive characterizations of other staff as caring; this suggests inconsistency in staff conduct and a need for supervisory or training interventions. Overall poor communication from the facility to families and residents is frequently mentioned as a cross-cutting problem that amplifies other issues.
Physical safety problems were highlighted specifically with transportation: an unsafe transport van with a hole in the back that poses a fall risk to clients was reported and characterized as requiring urgent repair. This is a concrete, immediate safety hazard and complements the more systemic concerns (backup power, communication, security) that affect resident well-being.
In summary, Toria's Assisted Living Facility appears to offer valuable strengths — engaging activities, good food under normal operations, private rooms, and staff members who can be very caring — which support resident satisfaction for many. At the same time, there are significant operational, safety, and management deficiencies reported: no backup generator and poor handling of a prolonged outage, meals not provided yet billed during that outage, alleged theft, inconsistent staff professionalism, poor communication, and an unsafe transport vehicle needing repair. These negative issues are substantial and actionable. Addressing them (improving emergency preparedness and communication, investigating security incidents, enforcing staff conduct standards, and repairing or replacing unsafe transport) would likely convert much of the existing positive resident experience into a more consistently reliable and safe environment.
