Overall sentiment across the reviews for The Grande is mixed but leans toward positive experiences with important and recurring serious concerns. A substantial number of reviewers praise the staff, the social life, the facility aesthetics, and the assistance provided during move-in and admissions. At the same time, multiple reviewers describe operational, clinical and safety problems—some of which are severe (medication errors, alleged preventable care failures)—and several note a decline in service or consistency after a management/company change. The community appears to offer strong value and high-quality daily life for many residents, but inconsistent execution in key areas creates notable risk and family anxiety.
Care quality and clinical oversight: Reviews highlight a wide spread in perceived clinical quality. Many families laud compassionate nurses, attentive aides, in-house doctor oversight, and staff who accompany residents to appointments and keep families informed. Conversely, some reviews report medication errors, missed medications, lack of notification after hospital transfers, and staff credential concerns (for example, an LPN represented as an RN). There are also reports of inadequate prompting and supervision from floor aides in some cases. These clinical inconsistencies are among the most serious patterns in the reviews and are cited as contributing to hospital visits and loss of family trust.
Staffing, communication and admissions: Staff are cited as the strongest asset by numerous reviewers — specific staff members such as Vinnie/Vincent Salvato, activity and dining staff, and nursing teams receive repeated praise for kindness, helpfulness and individualized support. Admissions and move-in assistance are frequently described as thorough and supportive. However, several reviews mention staffing shortages (notably early-morning coverage and lack of 24-hour front desk), high staff turnover since a management change, and a perception that some employees are inexperienced or misrepresented. Communication is generally praised when staff are engaged, but lapses occur around incident notification, transportation coordination, and follow-up after clinical events.
Facility, safety and maintenance: The building and décor are often described as clean, attractive, modern and home-like, with seasonal decorations and a warm atmosphere. Many reviewers feel the environment is safe and secure. Nonetheless, some reviewers raise safety and privacy concerns, including reports about master-key access, daytime staffing gaps, infection-control/pandemic policy disputes, black mold in bathrooms, soiled linens, laundry problems, and missing personal items. These maintenance and safety issues appear less frequent but are significant when they occur and contribute to distrust among family members.
Dining and nutrition: Dining is a polarizing topic. Several reviewers praise a restaurant-style dining room, three meals daily, delicious first-meal anecdotes, and kitchen staff passion. Others report a decline in meal quality over time: cold or overcooked food, bugs on plates, long waits, reduced meal options, overcrowded dining, and restrictive policies about outside food. There are also complaints that promised dietary accommodations (for celiac disease or glucose intolerance) were not consistently followed. Given how often food and dining are mentioned, this is a critical area where experiences diverge sharply between residents.
Activities and social life: Activity programming is consistently praised by many families and residents. Reviewers describe a robust calendar, enthusiastic activity directors, regular events, bingo, religious services options, and a welcoming social atmosphere that reduces isolation and improves residents’ quality of life. Memory care staff and the third-floor program receive specific commendations in multiple reviews. These offerings are a clear strength of the community, frequently linked to reports of improved mood and social engagement.
Management, policies and billing: Several reviewers praise administrative staff for helpfulness with paperwork and logistics. At the same time, there are multiple reports of high-pressure sales tactics, misleading promises during admissions, billing disputes (e.g., double-room charging, extra fees for bed checks), and difficulties with Medicaid placement or insurance. Management change is repeatedly cited as leading to perceived declines in care quality or operational stability. Allegations of racism and discriminatory treatment by staff, while not universal, are present and merit attention by prospective residents and families.
Transportation and logistics: The community offers transportation for appointments and errands and many reviewers appreciated this service. However, problems are also reported: missed rides, costly private transport to doctors, and inconsistent scheduling. These practical service issues affected families’ trust and convenience in some cases.
Patterns and recommendations: The strongest recurring positives are the caring and personable staff members, active social programming, attractive facility, and value that many families report. The most concerning recurring negatives are clinical safety (medication errors, missed care), inconsistent dining quality, staffing shortages (front desk and early morning), maintenance/cleanliness lapses in isolated reports, and management or admissions practices that some families found misleading or high-pressure. For prospective residents and families, reviews suggest verifying current management and staffing stability, asking for written policies on medication management and incident notification, confirming front-desk and nursing coverage hours, requesting sample menus and dietary accommodation protocols, clarifying transportation costs and schedules, and reviewing all billing terms prior to move-in. Taken together, The Grande can provide a warm, activity-rich, and often caring environment for many residents, but the variability in clinical reliability, dining consistency, and administrative transparency means prospective families should conduct careful, specific due diligence.
