Overall impression: The reviews for Century Center for Rehabilitation and Healing are sharply divided, producing an overall mixed-to-concerning portrait. Many reviewers praise the facility for being clean, family-oriented, and staffed by caring individuals and long-tenured teams. At the same time, a significant portion of reviewers report serious safety, clinical, and staffing problems that raise red flags about care consistency and resident wellbeing. The most frequent and urgent criticisms relate to safety (falls and lack of fall-prevention measures), basic nursing care failures, and inconsistent staff training and compassion.
Care quality and safety: The most troubling and recurrent themes involve clinical safety and basic nursing care. Multiple reviews allege patient falls, the absence or nonuse of bed alarms, and insufficient monitoring by charge nurses. Reviewers specifically describe contusions not cleaned or bandaged and inadequate assistance with eating and toileting, which collectively indicate lapses in everyday nursing tasks. Other reviewers described unsafe medical practices, including concerns about catheterization and reports of improper pain dosing. These are high-severity concerns that point to potential systemic issues in clinical protocols, staff training, and supervision.
Staff behavior and training: Reports about staff are highly polarized. Several reviewers describe aides and nurses as sweet, caring, positive, and highly recommended, and note good teamwork and long-tenured employees. Conversely, many reviews describe aides and nursing staff as poorly trained, unengaged, lacking compassion, and providing inhumane care. There are repeated mentions of infrequent charge nurse rounding and staff who appear to be 'checking boxes' rather than engaging meaningfully with residents. This high degree of variability suggests inconsistency across shifts, units, or time periods, rather than a uniform standard of care.
Facilities, cleanliness, and security: Comments about the physical environment are mixed but notable. Numerous reviewers praise the facility as very clean and well-maintained, while others report serious cleanliness and infection-control issues including dried blood and no proper biohazard cleanup. Security and resident safety are also inconsistent in the reports: some reviewers state the facility is unsecured, with residents walking out and no ID checks at entry, while other comments mention an orderly environment. These conflicting accounts again point to variability — potentially different experiences by building wing, shift, or the time when care was received.
Dining, activities, and resident life: Positive notes about resident life recur in several summaries: organized activities such as bingo, church services, and crafts; residents forming friendships; and a homelike, family atmosphere. However, some reviewers criticized the kitchen and dining (describing the food as unhealthy and noting pork served daily). Overall, programming and social aspects appear to be strengths in many reviewers’ experiences, though dietary quality and menu variety may be areas for improvement.
Management and administration: Management receives both praise and criticism. The administrator is singled out by multiple reviewers as going 'above and beyond' to support residents and families, and some reviews emphasize excellent customer service and a positive workplace culture. At the same time, many reviewers call for a management overhaul, citing systemic problems (staff training, safety, intake delays). This split suggests that leadership may be effective in some domains (family engagement, administration) but either unevenly applied or insufficient to correct clinical and operational shortcomings.
Patterns, contradictions, and recommendations for prospective families: The dominant pattern across reviews is inconsistency. Positive reports about compassionate caregivers, cleanliness, activities, and a family atmosphere coexist with serious allegations of safety lapses, inadequate nursing care, poor infection control, and security vulnerabilities. Given this variability, prospective residents and families should conduct thorough, targeted inquiries before placement: observe multiple shifts if possible, ask about fall-prevention protocols (bed alarms, rounding frequency), wound and medication management policies, staff training and turnover, security procedures (entry checks, elopement prevention), infection-control practices, response times for toileting and personal care, and how complaints are handled. Also review recent state inspection reports and ask for references from current families.
Bottom line: Century Center for Rehabilitation and Healing delivers highly mixed experiences. It shows strengths in resident activities, some compassionate staff members, and administrative responsiveness in certain cases, but also contains multiple, serious complaints about safety, basic nursing care, cleanliness, and security. These are not trivial or isolated concerns and merit careful investigation by anyone considering this facility for a loved one. Visiting in person, asking specific safety and care questions, and checking official inspection and staffing records are essential next steps to assess whether the facility can meet an individual’s clinical and personal needs.
