Overall sentiment across the review summaries for Clearwater Center is mixed but leans toward a generally positive view of staff attitude and certain aspects of clinical care, with important and repeated caveats about consistency, facility limitations, and significant safety/administrative concerns. Many reviewers emphasize that staff — from CNAs and nurses to administrative personnel and therapy teams — are caring, respectful, and sometimes go above and beyond to help residents. Several specific staff members and roles receive direct praise (DON, ADON, Tarnisha Nurse, Octavia CNA, Alicca, KIKI, and dietary manager Ger), and reviewers frequently note that the facility is clean, feels safe, and delivers good individualized attention and rehabilitation services (including wound healing and successful rehab outcomes). The activities program and an engaged activities director are also highlighted as keeping residents active and comfortable.
At the same time, a notable subset of reviews raises serious concerns about the reliability and professionalism of some staff and about administrative processes. Problems reported include medication administration errors or issues, missing or incorrect advance care documentation (unsigned advanced directives, incorrect code status), and communication breakdowns such as delayed callbacks or poor transfer coordination to hospitals. There are also multiple mentions of missing personal items and inventory problems, with at least one allegation framed as food theft and others describing belongings going missing — these are serious safety and trust issues that contrast sharply with the many positive comments about staff caring. Some reviewers describe staff as unprofessional, standing and talking about patients, or being lackluster and slow to respond, which indicates inconsistency in staff training, supervision, or culture across shifts or teams.
Facility- and environment-related feedback is similarly mixed. The Center is frequently described as very clean, but reviewers consistently call out very small, hospital-like rooms, cramped personal spaces, and lack of outdoor grounds. These physical limitations affect residents’ quality of life: inability to bring personal furniture like recliner chairs and a bland dining area are mentioned as detracting from comfort and homelike atmosphere. Dining receives both praise and criticism — several reviewers praise kitchen staff and the new dietary manager for improving food and service and for going above and beyond, while others report poor meal quality, problems with texture/taste/portion sizes, hunger, and an overall bland dining experience. This split suggests variability in food service performance or that changes (e.g., a new dietary manager) may be improving some but not all residents’ experiences.
Management and responsiveness show a pattern of improvement for some reviewers and clear shortcomings for others. Some accounts emphasize positive growth and timely administrative responses to staff or care concerns (notably when CNA/nursing issues are raised), and some families explicitly recommend the facility and cite management getting things done. Conversely, other reviews describe delayed callbacks, slow or inadequate responses to serious medical or administrative problems, and perceptions of management inadequacy. The coexistence of praise for specific managers/staff and criticisms of systemic failures suggests that the facility may be in transition or that performance is uneven across shifts or units.
Taken together, the reviews portray Clearwater Center as a facility with many strong interpersonal and clinical strengths — compassionate individual staff, effective rehab and wound care in a number of cases, engaged activities, and a clean environment — but with significant variability in experience. Serious concerns raised (medication errors, incorrect or missing advance directives, alleged elder abuse, missing belongings, and delayed hospital transfers) are red flags that warrant attention and verification. For prospective residents and families, key considerations are to: (1) meet clinical and direct-care staff and observe routines for medication administration and documentation; (2) assess the physical room size and policies on personal furniture and belongings; (3) ask about incident reporting, handling of missing items, and safeguards against theft; (4) review recent changes in dietary leadership and sample meals if possible; and (5) request clarity on advance directive and code-status documentation practices and on escalation/transfer protocols. Current or prospective stakeholders should weigh the consistently praised personal attention and rehab successes against documented inconsistencies in safety, documentation, and facility comfort when making decisions.
