Overall sentiment in the reviews for Colliers Assisted Living at Countryside is highly mixed and polarized: many families and residents praise the staff, community feel, and certain units, while an equal number report serious safety, hygiene, and management problems. Positive reviews consistently highlight compassionate caregivers, strong nursing attention, a small and well-run memory care wing, a pleasant apartment-style living environment, engaging holiday events and social opportunities, and a generally safe, family-like atmosphere. Several reviewers emphasized that sales and onboarding teams were welcoming and knowledgeable, and specific staff members (including nursing and Health & Wellness leadership) received repeated praise for hands-on involvement and clear communication. Location, affordability relative to other local options, outdoor courtyards, and some well-maintained areas of the campus are additional frequent positives.
However, an alarming cluster of negative reports describes severe neglect and sanitation failures that directly contradict the positive narratives. Multiple independent summaries describe residents left soiled in chairs, bedding or toilets not cleaned, pervasive urine odors, mold and AC leaks, and reports of health symptoms possibly related to environmental issues. There are several accounts of residents not receiving timely help (slow call-button responses), medication being withheld until paperwork was signed, and incidents where families felt staff were not proactive about falls, breathing problems, or hospice notification. These are not isolated minor complaints — several reviewers reported moving their loved ones out because of these safety and hygiene concerns, and at least one family reports being billed or kept on the roster after removal.
Care quality and clinical oversight appear inconsistent. Many reviewers single out nurses and direct caregivers as excellent and caring; simultaneously, others describe very poor clinical responsiveness, lack of on-site medical staff beyond nursing leadership, and misrepresentation of available medical or therapy services (promised hospice/PT services not delivered). The memory care unit receives both praise (small, respectful staff, standalone wing with dedicated dining and garden) and criticism (misplacement of residents into wrong care level, deterioration of dementia care in specific cases). Staffing levels and turnover are recurring themes — reviewers indicate that staffing decline or shortages correlate with declines in food quality, activities, and basic care responsiveness.
Management, communication, and administration are the most recurrent sources of dissatisfaction. While some families report excellent communication and a hands-on executive director, many others experienced poor responsiveness from administration, confusing or absent invoices, undisclosed extra fees (laundry, housekeeping, oxygen, meal delivery), and difficulty obtaining paperwork or resident information. Several reviews specifically call out nickel-and-diming billing practices and lack of clarity around move-out procedures, which led to disputes. Onboarding was frequently described as uneven: sales and marketing staff often make strong impressions, but the promised hand-holding during the initial weeks is sometimes not delivered, leaving new residents without guidance to common areas or routines.
Dining and activities are described as inconsistent across reviewers and over time. Multiple families praised meals, varied menus, and special event dining (holiday parties, Super Bowl, Cinco de Mayo), while others reported a noticeable decline in food quality, cold room service, and high-sodium or limited dining options. Activities programming receives similarly mixed feedback: the community offers bingo, art classes, group meals, outings to restaurants and appointments, weekly events, and occasional small parties — yet several reviewers say activities are stale, biased in participation, or lack variety and engagement for certain residents. The presence and quality of an activities director and the frequency of outings and events appear to have a significant impact on resident satisfaction.
Facilities feedback is also split. Many reviewers find the building clean, updated, and well-kept with a hotel-like feel and appreciated courtyards and outdoor spaces. Conversely, a number of reviews describe dilapidated sections, old carpeting, mold in HVAC systems, persistent odors, and cleanliness lapses in resident rooms and bathrooms. Maintenance responsiveness receives praise in some accounts and criticism in others for slow repairs or rude staff. Accessibility issues such as a malfunctioning elevator were also mentioned.
Notable patterns and takeaways: the experience at this community seems highly dependent on unit/wing, staff on duty, and timing — some wings and staff teams receive glowing reports, while others generate severe complaints. Clinical and safety issues (call response, hygiene, medication handling, fall notification) are recurring red flags that prospective families should directly verify. Administrative transparency around fees, billing, move-in/move-out policies, and promised services often separates satisfied families from those who had negative outcomes.
For prospective residents and families: reviews suggest the community can be excellent in pockets — particularly where engaged nursing leadership, proactive activities staff, and responsive maintenance are in place — but there are substantial and repeated warnings about sanitation, clinical responsiveness, management practices, and billing transparency. If considering Colliers Assisted Living at Countryside, strongly recommended steps include: touring the specific unit you will occupy (check for odors and cleanliness), asking for documented staffing ratios and on-site clinical coverage, verifying call-button response times and emergency procedures, obtaining a written list of included services and all potential extra charges, checking written policies for move-out/billing after discharge, confirming hospice/PT relationships and memory-care programming, and requesting recent family references for the exact wing/unit. These precautions reflect the most significant themes in the reviews and can help families evaluate whether the community’s positives align reliably with their loved one’s needs given the variability reported.
