Overall sentiment in the reviews is strongly mixed and highly polarized: The Lakes of Clermont Health and Rehabilitation Center is widely praised for its physical plant, amenities, and many individual employees, yet repeatedly criticized for inconsistent clinical care, staffing shortages, and management/communication failures. Across hundreds of comments reviewers frequently describe a beautiful, modern, hotel-like facility — immaculate rooms, large private bathrooms, attractive dining rooms, courtyard and water features — and an extensive therapy department with equipment and space that many families find superior. The center’s campus amenities (gym, salon, theater, spacious dining areas) and pleasant décor contribute to a generally welcoming and calming environment that many residents and visitors enjoy.
Therapy and rehabilitation are a recurring strength in the reviews. Numerous commenters describe therapy staff as excellent, professional, and effective in helping patients regain strength and return home. The therapy department’s organization, available equipment, and dedicated therapists receive frequent praise; many reviewers say therapy produced measurable improvement. Admissions, check-in, and outpatient/rehab planning are often described as streamlined and helpful. Several reviewers explicitly recommend the facility for short-term rehabilitation following surgery or hospitalization.
Despite the facility’s physical strengths and therapy capabilities, staffing and nursing consistency emerge as the dominant and most serious concern. Many reviewers report chronic understaffing, with long wait times for call-button responses (commonly 30–60 minutes), delayed or missed medications, and inconsistent performance by CNAs and nurses. This staffing issue is described across shifts but is particularly acute at night and on weekends. While many individual nurses, CNAs, and front-desk staff receive personal commendations (several employees are named repeatedly as exceptional), these positive interpersonal experiences are counterbalanced by numerous reports of neglect: patients left in soiled briefs for extended periods, missed feeds or meals, inadequate bathing or dressing, dehydration, and failure to monitor fall risks. Several reviews recount alarming safety incidents (falls, head injuries, aspiration pneumonia, improper IV removal) and serious adverse outcomes that families attribute to delayed care or poor monitoring.
Communication, management, and operational shortcomings are another major theme. Reviews cite high management turnover (multiple directors of nursing mentioned), poor responsiveness from administration, and inconsistent follow-through on care plans and maintenance requests. Families frequently report difficulty reaching charge nurses or managers after hours; voicemail and phone systems are also criticized. Problems with scheduling and coordination surface repeatedly — missed or canceled off-campus doctor appointments, delays in outsourced tests (e.g., X-rays delayed many days), PT/OT schedule confusion, and discrepancies in documentation. These operational breakdowns compound clinical concerns and drive frustration among families who feel they must advocate continually for basic needs.
Dining and dietary services are a mixed area. Many reviewers compliment the attractive meal presentation and improvements to food quality, and a number of visitors enjoyed the meals. However, complaints about meal temperature, limited dietary options (notably for diabetics and low-sodium diets), errors in orders, and serious allergy lapses (pizza served despite tomato allergy) appear multiple times. Food service issues are sometimes tied to communication breakdowns between clinical and dietary teams and to supply/stock problems.
Cleanliness and environment generally score highly, with many reviewers calling the facility immaculate and praising housekeeping staff. Still, there are repeated isolated reports of urine/feces odor, wet or soiled linens left too long, and a few instances where the standard of hygiene was unacceptable. Roommate conflicts in shared rooms (size, privacy, odors) are also mentioned. Activity programming and social engagement receive positive feedback when coordinated (notably Marsha and other activity staff are praised), though some families say activities require family initiation to be meaningful.
Patterns in the data suggest variability by unit, shift, and individual staff: families often contrast exemplary experiences with particular staff members against episodes of poor care or neglect. Positive experiences cluster around therapy, admissions and front-desk interactions, and several named nursing/aid staff who go above and beyond. Negative experiences concentrate around nursing coverage, medication administration, safety monitoring, and administrative responsiveness. There is also a small but serious subset of reviews alleging negligence, cover-ups, or clinical harm — these accounts raise acute risk concerns for residents with high medical needs.
Bottom line: The Lakes of Clermont offers an outstanding physical environment and a highly capable therapy program that can deliver excellent short-term rehabilitation outcomes. However, consistent delivery of nursing care and safe, reliable 24/7 staffing appear to be the facility’s main weaknesses. If you are considering The Lakes of Clermont, weigh the strong therapy and facility advantages against documented variability in nursing care and management responsiveness. For short-term rehab with active family advocacy and close monitoring, many families report positive results. For long-term skilled nursing or residents with complex medical needs who require reliable, around-the-clock nursing attention, the reviews suggest exercising caution, asking specific questions about current staffing levels, medication administration practices, fall monitoring, weekend and night coverage, dietary accommodations, and escalation procedures, and requesting recent examples of how the facility addressed past incidents and turnover.
