Overall sentiment across the reviews is mixed but centers on a clear pattern: rehabilitation and therapy services receive strong, consistent praise, while routine nursing care and supervision show notable concerns. Multiple reviewers singled out the physical therapy team as five-star, professional, encouraging, and worth traveling for. These comments portray the therapy/CCR side of the facility as highly competent, attentive to patient goals and comfort, and a major strength of the site.
Staff-level impressions vary widely. Many reviewers describe friendly, helpful, compassionate staff who treat residents like family, spend time with them, and contribute to a pleasant environment. Several comments emphasize cleanliness and organization of the facility, and at least one reviewer specifically praised dining/food service. One nurse (Nurse Michelle) is explicitly named by reviewers as patient and caring, which suggests there are individuals on staff who consistently deliver high-quality, personable care.
However, there are substantive negative reports focused on nursing and supervision. Multiple summaries allege poor nursing staff performance, inexperienced nursing assistants, and staff who are not interacting with patients—one review mentions a staff member sitting idle. More serious safety and neglect-related observations appear: patients in wheelchairs allegedly slumped over and residents knocking on windows asking to be let out. Reviewers also report that some staff lack knowledge about residents’ abilities and medical conditions, which raises concerns about assessment, individualized care planning, and continuity of care.
Management and leadership concerns are also present in the reviews. One summary explicitly criticizes the Director of Nursing as ineffective, and the combination of inexperienced staff, knowledge gaps, and inattentive behavior suggests potential deficiencies in training, supervision, and clinical oversight. These leadership-related issues may explain the discrepancy between the highly praised therapy services and the problematic nursing observations.
Patterns and variability: the reviews demonstrate a split experience depending on which department or individual a resident interacts with. Therapy and CCR staff are consistently praised; housekeeping and facility upkeep receive favorable mentions; nursing floor care and some aides draw criticism. This inconsistency suggests that resident experiences may depend heavily on staffing assignments, individual caregivers, and times of day. While many reviewers recommend the facility and report happy, healthy residents, at least one reviewer issued a strong warning to avoid placing loved ones there—indicating that experiences can be strongly negative for some families.
Implications and points to watch: prospective residents and families should weigh the clear strengths in rehabilitation and therapy against reported nursing and supervision weaknesses. If considering this facility, it would be prudent to ask about nursing staff training, turnover, Director of Nursing oversight, and specific safety protocols for mobility and supervision. Families may also want to meet or ask about key staff (e.g., therapists and specific nurses noted positively) and observe care interactions in person to gauge consistency. Overall, Cross City Nursing Home and Rehabilitation appears to offer excellent therapeutic care and many compassionate staff, but persistent concerns about routine nursing care, staff attentiveness, and leadership should be investigated and monitored before making placement decisions.
