The reviews for Athens Post Acute present a highly polarized picture, with strong praise from some families and severe criticism from others. Positive reviewers repeatedly highlight an attractive, recently renovated environment: clean, beautifully decorated common areas and rooms, comfortable facilities, and a warm, welcoming atmosphere. Multiple comments note friendly, helpful, and genuinely caring staff on certain units, with specific positive mentions of a DON named Olivia and references to new management improving aspects of care. Food and activities receive praise in several reviews — reviewers describe delicious meals prepared by a skilled chef, special event meals (e.g., Valentine’s Day), live music, and engaging activities that contribute to residents’ enjoyment and family reassurance.
Contrastingly, many reviews detail serious care and safety concerns. A frequent theme is poor clinical responsiveness: delayed answers to call buttons, late or missed medications, and overall slow nursing attention. There are multiple reports of understaffing and inadequate rehabilitation staffing, with reliance on agency personnel and suggestions that aides are underpaid and overworked. These staffing problems are linked to neglectful incidents — residents allegedly left in soiled garments, not checked on, crying unattended, and a reported fall that required surgical rehab. Night shift failures appear to be a recurrent issue, with reviewers stating daytime staff try to compensate for nighttime lapses.
Food quality is one of the most polarized topics. Some reviewers praise an excellent dining program and chef; others describe meals as very poor — even comparing food to jail or dog food — and call the food service a disaster. This disparity suggests significant inconsistency in meal delivery or quality between units or time periods. Similarly, staff quality appears uneven: while some staff are described as sweet, attentive, and reassuring, other reviews accuse nursing assistants and some nurses of incompetence, deceptive practices, and neglect. Several reviewers note a strong reliance on agency staff, which can exacerbate inconsistent care and continuity issues.
Facility renovations and aesthetics are consistently praised, with multiple reviewers describing the environment as beautiful and comforting. However, physical shortcomings are also reported: shared rooms lacking accessible bathrooms, missing amenities like in-room televisions, inadequate linens, and concerns about privacy due to cameras "everywhere." Safety concerns extend beyond staffing — a few reviewers mention a sketchy or unsafe surrounding neighborhood, which contributes to an overall sense of unease for some families.
Management and organizational themes are mixed. Some reviewers credit new management with improvements and say staff genuinely care about individual residents. Others report unhappy unit managers, deceptive nurse services, and ongoing operational problems. This suggests the facility may be in transition: renovations and management changes are underway, producing improvements for some residents while systemic staffing, training, and operational lapses persist in other areas.
Overall, the pattern that emerges is inconsistency. Many concrete strengths exist — an attractive, clean facility with caring, engaged staff on certain units and a strong dining/activities program at times. Yet recurring and serious concerns about staffing shortages, inconsistent clinical care (especially at night), delayed responses, neglectful incidents, and uneven food quality create substantial risks for residents who require reliable medical attention and personal care. Families considering Athens Post Acute should weigh the facility's notable environmental and staff positives against documented safety and care variability, and ask specific, targeted questions about staffing ratios, night shift coverage, rehab staffing, incident reporting, and how management is addressing the reported problems.
