The reviews for Good Hope Manor present a strongly mixed picture, with distinct clusters of highly positive experiences and serious negative complaints. Several reviewers described the facility as clean, inviting, and well-maintained, praising specific staff members (including the owner Annie and marketing director Victoria) for compassionate, respectful, and family-like care. Positive accounts repeatedly note engaged and happy residents, a pleasant garden area, private baths and large rooms in some units, affordable pricing, flexible visiting, and responsive communication from administrators or directors. Multiple families explicitly called the community a lifesaver and highly recommended it based on individualized attention and timely, caring service.
Conversely, a number of reviews raise significant concerns about hygiene, safety, and clinical oversight. The most frequent negative themes are a persistent smell of urine throughout the facility, inconsistent housekeeping (filthy rooms, stained linens, broken beds), and shortages of basic supplies such as soap, towels, washcloths, sheets, and hand sanitizer. Several reviewers reported residents being left unclean or not changed, patients wandering unsupervised, and unexplained bruises—issues that imply potential gaps in daily care and monitoring. Temperature inconsistency was also reported (front areas cool while back rooms and hallways are hot), which can affect resident comfort and health.
Staffing and clinical oversight appear to be a major source of divergence. Multiple reviewers explicitly state there are no licensed nurses (RNs) on staff and that CNAs provide primary care; some allege medications were administered by untrained staff. Other reviewers, however, praised punctual CNAs and named staff who provided compassionate hands-on care. Management impressions are similarly split: some families described the administrator and directors as responsive, communicative, and attentive, while others reported distracted or incompetent management, a rude receptionist, and poor organization. This inconsistency suggests variability over time or between shifts/units rather than a uniform operational profile.
Dining, activities, and daily life also show mixed reports. Several families praised the food—three meals a day, with some residents enjoying the meals—while other reviews cited poor food handling (food falling on the floor, lack of juice or dessert). Activities were noted as present by reviewers who saw engaged residents, but other reviewers said there were no activities and that residents wandered instead of participating in programming. Environmental factors such as a constantly blaring TV on a single channel were mentioned as detracting from quality of life in some accounts.
Taken together, the reviews indicate that Good Hope Manor may provide excellent, compassionate care for some residents but also exhibits serious lapses in hygiene, clinical oversight, and consistent management according to other families. The pattern is one of high variability: where staff and management are engaged, families report a safe, warm, and supportive environment; where staffing, supplies, or oversight are lacking, families report safety and cleanliness concerns. Given these mixed reports, prospective families should verify current operational details before deciding: confirm licensed nursing coverage and medication administration policies, ask about staffing ratios and shift consistency, inquire about housekeeping schedules and infection/odor-control measures, request recent inspection reports or citations, tour multiple times (including evenings/weekends), and speak to current residents’ families to assess whether the positive or negative patterns are the prevailing experience today.
