Overall sentiment across the reviews is strongly positive, with a clear cluster of praise focused on the quality of personal care, the owner’s hands-on approach, and the cleanliness and home-like atmosphere of the facility. Many reviewers single out Ms. Harper by name as a detail-oriented, compassionate owner who is involved in resident care and family communication. Multiple summaries emphasize individualized attention — residents are described as being treated like family, receiving tailored care, and benefiting from consistent staff bonding. Concrete clinical indicators cited by reviewers include the absence of bed sores and prompt attention to hygiene and feeding needs.
Staff quality and relationships are the most frequently mentioned strengths. Reviewers repeatedly describe staff as caring, patient, professional, and experienced. Several accounts note staff going above and beyond — for example, providing after-hours move assistance, helping through bereavement, and successfully working with difficult patients. Families appreciate consultative care and daily updates; many say the staff provide informative, welcoming communication and a listening ear to family members. The small-home model appears to reinforce these strengths: reviewers report a personal touch, heartfelt caregivers, and a comfortable, trustworthy environment rather than an institutional feel.
Facilities and environment receive consistent praise. The house is described as spotless, bright, and well kept, located in a quiet neighborhood and presenting a warm, welcoming atmosphere. Multiple reviewers highlight holiday activities and family-oriented touches (Christmas presents and photos), suggesting the facility fosters family engagement. Several summaries call the residence a "beautiful place" and emphasize that it exceeded expectations in terms of tidiness and comfort.
There are, however, notable and recurring concerns that create a mixed picture for some families. The most frequently raised issues are cost and communication. One reviewer explicitly notes a monthly price of $2,700 and mentions diapers being billed to the resident, along with cost-of-living increases; other comments imply some feel pricing is high relative to expectations. Communication comments are mixed: while many reviewers praise prompt updates and friendly outreach, a number of others report delays in response or inconsistent follow-up from staff. This suggests variability in communication practices or expectations among families.
Activity programming and staffing consistency are additional areas of concern for a minority of reviewers. A few summaries indicate residents experienced boredom and a lack of organized activities. A small number of reviews mention instances where staff were perceived as not attentive or not returning calls. Given the facility’s small-home model and heavy emphasis on individualized care, these limitations may reflect trade-offs between a very personal setting and the breadth of activity or staffing capacity that a larger community might provide. Another specific gap noted is the absence of Spanish-speaking staff, which could be important for Spanish-preferring families.
In summary, Kozy Kove Assisted Living is overwhelmingly praised for its cleanliness, home-like environment, and the compassionate, hands-on leadership of its owner and caregiving team. The facility’s strengths lie in individualized care, family-oriented communication (when it occurs), and strong caregiver-resident relationships. Prospective families should weigh those strengths against the facility’s higher reported cost, occasional communication inconsistencies, limited activity offerings inherent to a small-home setting, and lack of Spanish-language staff. For families prioritizing personalized, attentive care in a small, well-kept residence — and who can accommodate the noted fees and billing practices — reviewers generally highly recommend Kozy Kove. For those whose priorities are lower cost, robust activity programming, or multilingual staff, these reviews suggest there may be some trade-offs to consider.
