Overall sentiment in these reviews is predominantly positive, with many families praising Heidi's Haven as a small, home-like assisted living/nursing home that provides attentive, personalized care. Reviewers repeatedly highlight kind, loving staff and named caregivers—especially a house manager named Arlene—who offer hands-on support, clear communication, and emotional comfort. Several reviews describe quick health improvements for residents after admission, relief and peace of mind for family members, and highly positive end-of-life care. The facility’s management is often described as caring and responsive, with a smooth admissions process and helpful updates to families.
Facility and environment are consistently noted as strengths. Many reviewers describe Heidi's Haven as cozy and residential rather than institutional: clean, immaculate, odor-free interiors; comfortable beds and nicely appointed rooms; and attractive grounds with planned landscaping. The home-cooked, nutritious meals are frequently praised, including flexibility around meal times and resident input into menu choices. The no-smoking policy indoors (with ashtrays placed outside) and uniformed staff contribute to a sense of order and professionalism. Several reviewers specifically compare the facility favorably to larger assisted living communities, saying residents receive more personal attention in this small setting.
Staff quality is a clear theme. Numerous comments underscore the staff’s attentiveness, compassion, and willingness to explain care decisions. Reviewers report medication assistance, supervision that allows residents some independence, and staff who make residents feel "not a number." The personalized nature of care—individual attention, comforting presence, and continuity with named caregivers—emerges as a primary reason families recommend the facility.
However, there are notable and recurring concerns that temper the overwhelmingly positive feedback. Multiple reviewers call out a lack of structured activities or an activity director, and state that engagement can be low with many residents left in bed and minimal social programming. This suggests the facility’s small, residential model may deprioritize formal activity schedules, which could be important for families seeking more stimulation for ambulatory residents.
More serious are inconsistent reports of inadequate care in some cases. A few reviews allege neglectful incidents, including failures to assist with toileting that led to bed-wetting, inaccessible call buttons, and at least one report of a dirty room and missing supplies like toilet paper. These accounts point to variability in care quality across shifts or staff members. Related to this, some reviewers describe staff as uninterested or less engaged, and others characterize the facility as a lower-cost option — implying that resources or staffing levels may sometimes be constrained.
Financial and logistical patterns also appear. One reviewer noted a $60 charge for an 8-hour period and another mentioned an initial single room was expensive with efforts made to transfer to a double; others called the value "fair." These comments indicate pricing and room-configuration issues matter to families and may affect perceived value. The small size of the facility is both an advantage and limitation: it fosters intimacy and individualized care but also limits capacity, formal programming, and possibly staffing redundancy.
In conclusion, Heidi's Haven is repeatedly recommended for families seeking a small, homey assisted living environment with compassionate, hands-on staff and strong management presence—especially for end-of-life care or residents who benefit from individualized attention. Prospective families should weigh these strengths against the documented concerns: limited organized activities, occasional reports of inconsistent or neglectful care (notably around toileting and call-button access), and pricing/room-configuration considerations. When considering admission, ask specific questions about activity programming, toileting and call-button protocols, staffing levels and shift consistency, room costs and availability, and references from families of current residents to get the clearest, most current picture of care quality and daily life at the facility.
