Overall sentiment in the reviews for Boca Ciega Center is highly polarized, with a large number of very positive accounts of compassionate, competent care standing alongside multiple serious allegations of neglect, safety problems, and poor management. Many reviewers praise individual caregivers, therapists, and certain administrative staff members for excellent clinical skill, empathy, and responsiveness — specific staff (including admissions and social work personnel and named nurses/CNAs) receive repeated commendations. Physical therapy and rehab services are highlighted repeatedly as a strength, and several families describe clear communication, personalized attention, and measurable recovery progress. Cosmetic updates such as fresh paint and updated flooring are noted to have brightened the environment and contributed to a more cheerful atmosphere in some wings.
Contrasting those positive experiences are a noteworthy volume of severe complaints that indicate systemic issues. Multiple reviewers report understaffing and overworked, underpaid CNAs and nurses; this shortage is linked to delays answering call bells, unmet hygiene needs (for example reports of residents not being showered for over a week), soiled linens, and lapses in basic care. Several accounts describe lack of basic supplies in resident rooms (bedpans, urinals, combs/brushes) and even lack of body soap, forcing families to supply essentials. Food service is criticized by a subset of reviewers as repetitive, late (one reviewer noted lunch served at 2:30 p.m.), and poorly staffed. Internet service for residents is also reported as not functioning.
More acute safety and quality concerns appear repeatedly: reports of dehydration leading to hospitalization, patient falls resulting in ICU admissions, alleged infections developing during placement, and at least one report of a syringe left dangling from a port. Infection-control lapses and delayed COVID testing are described in multiple places. There are also allegations of theft of residents’ belongings and even more serious accusations such as abusive behavior by staff, racism, and claims of illegal administrative activity (alleged improper stimulus filings). Several reviewers explicitly call for state investigation, ombudsman involvement, license revocation, or facility shutdown. These are serious claims that families and regulators would likely want investigated given their frequency and severity.
Administration and ownership receive mixed feedback. Some reviewers single out administrators and social workers for praise — citing compassion, professionalism, helpfulness during admissions, and an ability to resolve concerns. Names appear frequently with high regard (e.g., Ashley/Ashley Raven and other staff). At the same time, owners and higher-level management are criticized for not doing enough beyond cosmetic renovations, and for failing to address persistent operational problems. Several reviewers describe difficulty getting timely callbacks or meaningful administrative responses during complaints. A number of concerns also appear to vary by shift or wing: nights and certain staff assignments are implicated more often in negative reports, suggesting inconsistent staffing and supervision.
Facility condition and environment comments are likewise mixed. Some families report a clean, quiet, nurturing environment with long-tenured staff that feels like home; others describe dated rooms, poor housekeeping, urine odors, roaches, and a surrounding neighborhood with safety issues. Meals and dining are rated well by some and poorly by others — indicating variability in food quality and service. Rehabilitation and clinical teams receive strong, repeated positive mentions, which suggests that clinical outcomes for some residents are very good despite other operational deficiencies.
In summary, Boca Ciega Center presents a complex picture: a group of dedicated, skilled, and compassionate frontline staff and clinicians who deliver excellent rehabilitative and supportive care for many residents, alongside persistent, systemic operational problems—staffing shortages, supply deficiencies, cleanliness and infection-control lapses, alleged abuse/theft, and inconsistent management responsiveness—that have led to serious negative incidents for other residents. The pattern suggests significant variability between units, shifts, and individual caregivers. For families evaluating this facility, it would be prudent to verify current staffing ratios, infection-control practices, supply availability, incident history, and supervisory practices; ask about night-shift staffing and turnover; meet the specific care team members who will serve their loved one; and consider contacting the state long-term care ombudsman to review complaints and any ongoing investigations. The breadth of both very positive and very negative reviews indicates that outcomes at this facility appear highly dependent on timing, assigned staff, and management responsiveness.
